Houston Methodist Oncology Partners's Online Review Report Card

Orthopedic Outpatient Center facilities and staff were top notch! Dr. McCullough and his staff did a great job. Many thanks!

Do not do the" Smart Hearts" package scans and expect to pay the price shown on the brochure! They present these as" package deals" with no additional costs. I spoke with a representative in scheduling and asked the specific question if the Heart Scan Plus package offered for $205 was inclusive of professional billing or would I receive a separate bill from a radiologist. I was told that the package included all charges. Not true!!!! the Radiologist bill is $460 They need to retrain their employee's and include this information on the brochure. It took me 20 minutes on the phone to get an answer about the bill I received from Houston Radiology Associates for this additional charge. The Houston Methodist billing representative was so sorry I misunderstood that the package did not include the radiologist professional portion. I did not misunderstand, I was told incorrect information by your scheduling staff. I have to pay for this and it sure feels like I have been part of a scam.

Handicapped accessibility is zero stars. We actually followed a ramp in the parking garage that said it was leading to elevators, and it ended with stairs! Even the second floor crosswalk from Parking Garage 1 is inaccessible - stairs only, no ramp! The only way into any of the complex buildings on Fannin from ground level is by going up the valet parking ramp - Seriously?!

We have been waiting for hours in the ER. I've been watching one man work hard. The rest are on their phones or standing around talking. No communication and absolute no sense of urgency. What a disappointment - and we are here in the ER because that is where the doc told us to go for faster "service". What a joke.

We have recently since Feb of this year started seeing Dr. Lamping at the Cypress office. We like her but the office staff is a big 0. They NEVER return calls and they do not understand how to talk to patients (customer since we pay the bill). My wife has been calling the office and they do not answer, they use VM but never return calls. She has left numerous messages over a 6 week time frame trying to get someone to call her to set up a sleep study and a upper GI exam for a possible ulcer. Finally after 6 weeks of trying she called the appt central system and talked to a person who promised to leave a message at the Cypress office for them to return her call and left a message for the patient affairs office to call about our complaint. This was on Monday of this week the 23rd. Still nothing from Patient affairs today the 27th. And still nothing from the Cypress office either. SO my wife called there again today and got an answer from a call center and my wife told them of our plight and received an apology and was transferred to the Cypress office. The nurse answered and told my wife that they have 3 days to answer a call????????? and the nurse said since you live very close why didn't you come here to the office instead of calling?????? Then they said there was only one record of her calling in the system????? Then she said that they have a new system and that they are still learning it?????? All of this is just excuses for poor behavior and unexcused lack of trying to get back. I know that my wife has left message after message and so has the call center. The last time we were both there to see the Dr. we told the staff that they have not returned calls (about previous issues) and heard the same excuses and that was 2 months ago. We had been gong to another local Dr. here who was great and answered calls same day. But he had to drop our insurance (Tricare). We found the Methodist office here was just opening and it was close and I had been to the Methodist Hospital in Willow Brook and liked how we were treated. But the two are night and day. We have even complained to the Dr. but it seems she has little control over the staff. I am looking at filing a complaint with Methodist but they don't return calls either. My next step will be to file a complaint with Tricare and also go onto the different Military and Military Retiree web sites and spread the word. It makes you wonder if the VA is running Methodist. The real aggravation is that Methodist is better than this and I have become very disappointed in this treatment. I think that the staff at the Cypress center needs better training and better leadership. (management and leadership are 2 completely different things).

We had a wonderful experience! I would like to say that the Dr., Nurses, PCA's on 8th floor West we're very professional and caring. A special thank you to Anish!

me encanta esta pagina pues se trata de un hospital que ayuda al ser humano desde varios puntos de vista es exelente

Back in December 2015 I was ordered by my doctor to have some x-rays done. I was having some rib pain on an area below my breast after breast cancer treatment and my doctor wanted to rule out any problems caused by radiation treatment. Before I had the x-rays done I was ushered into the business office and told I had to pay nearly $1,000 to meet my deductible for the year before I had the x-rays done. At the time I was far more concerned about the potential return of cancer than the money, so I paid. About a month later, after a call to my insurance company, I found out I was overcharged. By $849.46. I have since then been trying to get a refund. And you know what I found? That it’s far easier for the hospital to collect money than it is to get it back. On January 25th, 2016 I talked to the Methodist Billing office. I was told a refund was processed on January 19th, 2016. Per the Billing office, the check was put in the mail on January 20th. They told me if the check didn’t arrive in two weeks to call back. I did not receive a check. I called the Billing office back on February 22nd, 2016. I told them I had not received a check. I was told the check was issued, but they don’t know if it was cashed. The representative I spoke with said she’d check with the department that sends out the checks for a status. I was told to check back in a few days. If the check was reissued, then it could take another couple of weeks to reach me. So I waited. I did not receive a check. I called the Billing office back on March 4th, 2016. I was told the refund check was processed again on February 24th and to call back next week if I didn’t receive anything. I did not receive a check. On March 15th, 2016 I called the Billing office again. The representative I spoke with reviewed my account and then put me on hold to speak with someone. When she came back on the line she said no one followed up after my last call. No one had checked to see if the check had been cashed. The check was not reissued. No work was done on this at all. I was then told that she would have an answer for me by the end of the day. I gave her my phone number and she said she’d call me by 4pm (when they closed). I did not receive a phone call. On March 16th, 2016 I called the billing office again. This time I asked for a supervisor. I was told by the representative that the manager was in a meeting and unavailable. I explained I never received a phone call back telling me the status from the March 15th call. I was placed on hold so the new representative could find the representative I spoke with on March 15th. When the new representative came back on the line she said the representative I spoke to on March 15th was out of the office. The new representative also told me that, since the March 15th representative sent an email to the department that cuts checks, then only she (the March 15th representative) can see what the status of my refund was. I was told by the new representative to call ‘tomorrow or no later than Friday’ and the March 15th representative would have a status for me. It is now March 17th and I’m tired of calling. I don’t mind that a mistake was made. What I do mind is it is fantastically hard to get a refund when I was overcharged. If we were talking about a $30 overcharge or even $100 overcharge, I probably wouldn’t be so irate. But we’re not. We are talking about nearly $850. It is obscene that this problem has been going on so long. And it’s a shame that it’s happening with a hospital that I frequently rely on for medical services. I love the attentiveness of their medical staff and the expediency with which they have handled my most critical and terrifying medical moments. It is an utter shame to the name of Methodist Hospital that their Billing department has let this go on so long. That is why I am writing this rather lengthy letter. I will post it on my own Facebook page and on the Methodist Facebook page. I hope someone from Methodist sees it. And I hope this doesn’t happen to anyone else. Sincerely, Meghan Ewald

The staff was awesome but I have yet to receive a bill in order to submit to my insurance. It's been over a month. The medical records and billing are horrible. The website is terrible; nothing works on it. Can't log in with the info they provided.

The ladies on 6th main are wonderful. This is the 3rd time my mother has stayed here, and they are all precious care-givers.