Inception Llc's Online Review Report Card

This review is for families who are about to spend money from their savings, investment accounts, or borrow through credit cards or loans in order to pursue fertility treatment. Please be aware: getting a refund is extremely difficult and can take many months, even in straightforward situations. My situation was simple. I paid upfront for fertility services. One week later, I became pregnant naturally. I fully understood that medications could not be refunded. However, I requested a refund for procedures that would never be performed, including egg retrieval, embryo testing, and embryo implantation. This occurred in August 2025. As of January 30, I still have not received my refund. I was initially told by billing that refunds take 3–5 months, and I prepared myself for that. What I was not prepared for was the lack of accountability once that timeline passed. I followed up consistently every two weeks. The most common response was that billing was “waiting for insurance to approve claims.” After continued follow-up, I learned that some claims had not even been submitted. My final claim was not completed until December, months after my refund request. Only then was the matter sent to corporate, where I was told the refund review alone would take another 8–10 weeks, regardless of prior delays. The local clinic confirmed they have no authority over refunds once payments reach corporate billing. Escalations, emails, and phone calls did not result in meaningful progress. This process creates real financial harm. Many fertility patients rely on high-interest credit cards, loans, or liquidated investments. During these extended delays, patients receive no compensation for the use of their money — no interest, no reimbursement for borrowing costs, and no financial protection. The larger issue is this: my money was held for over six months for services that were never rendered. Families pursuing fertility care are emotionally and financially vulnerable. Systems like this place all financial risk on patients while corporate entities retain control of large sums of money for extended periods of time. Before committing to treatment, ask detailed questions about refund policies, document everything, and be prepared to advocate for yourself. Greater transparency and accountability are urgently needed in fertility care.

Aspire HFI is part of Inception LLC. They have over $1500 of my money as credits from services in 2020. They won’t return the overpayment which is illegal in Texas.

I had such a wonderful experience! She went into depth on things we would have never thought to ask! Super informative and positive! I look forward to all returning visits

Very thorough, friendly, knowledgeable and makes you feel comfortable around fertility struggles and options available to you

Knowledgeable and professional!

Dr Lewis at RBA (Atlanta) seemed very knowledgeable in PMDD and IVF which was such a breath of fresh air! She seemed very warm and interested in our case.

My virtual consult was thorough and comfortable.

Dr. Best is amazing. She took the time to discuss my concerns.

was amazing

Good I’m so happy