Master Eye Associates Washington Heights's Online Review Report Card
Master Eye Associates Washington Heights
4.7
Average Star Rating
595
Total Reviews
37
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Master Eye Associates received 81.0% positive feedback, with patients praising the doctors' thoroughness, knowledge, and the friendly staff. However, 19.0% of the feedback was negative, primarily citing unprofessional staff, rushed appointments, and poor communication. Overall, the practice is valued for its expert care, yet it needs better time management and improved customer service.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Master Eye Associates Washington Heights's Reviews
Awesome customer service from front desk and tech. Dr Pham was very helpful nice and very great in giving details.
Reviewed On Google
quick and straightforward visit! Doctor is nice and so are the girls who work the front desk :) just moved to this part of town so I’m excited to have a reliable eye doctor so close by!
Reviewed On Google
The staff was very friendly and Dr. Kotlyar was very warm and extremely thorough.
Reviewed On Google
Another year another great appointment with Eye Master. Great staff and Doctor is wonderful. Glad I choose them.
Reviewed On Google
Great service, I had no idea on glasses, overwhelmed 🙄. But with help I got just what will work for me. I couldn't have done it without experience help. Very much appreciated. Thank you.
Reviewed On Google
They Mixed up the insurance claims with my son and refused to fix the issue. Instead of resolving the issue they cancelled my appointment and the office manager refused to take my call. Very unprofessional staff. They also blamed the mistake on a "former staff member". I would not recommend.
Reviewed On Yelp
They Mixed up the insurance claims with my son and refused to fix the issue. Instead of resolving the issue they cancelled my appointment and the office manager refused to take my call. Very unprofessional staff. They also blamed the mistake on a “former staff member”. I would not recommend.
Reviewed On Google
Everyone nice and Dr Olga explains things great. Will keep coming back. All brought an excellent experience
Reviewed On Google
Ladies @ the front desk were very helpful and friendly, and the Dr. was very informative 👍🏽
Reviewed On Google
Great experience!! The front desk staff were so kind. Literally held my 6 month old while I got my eyes done on the machines. And the doctor was knowledgeable and very kind!! Office could use a remodel, but staff made the experience very easy.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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