Md Anderson West Houston's Online Review Report Card

I had an appointment yesterday for a biliary drain exchange and blood work. Everyone was respectful and kind. The facility is very clean and ran well. The procedure was a breeze and they made sure I was comfortable. I would highly recommend going here. I also speak a bit about my experiences with md Anderson on my YouTube channel trucking with ole snapper look for videos with Md Anderson in the title or cancer journey. Hope this helps any of you who are thinking of going here.

I was recently diagnosed with a tumor and had just moved to Austin a few months prior. The tumor was discovered during an x-ray which may have never happened had I not fallen playing pickle ball! After trying to reach my doctors in Austin immediately after the diagnosis, I couldn't get a hold of my referred to thoracic Surgeon, who, as it turns out, it was in the middle of switching practices. They did finally get a hold of me a couple weeks later, but by that time I had been to MD Anderson and was feeling very confident that was the right move as even my oncologist said Austin medical system has not kept up with the growth! I was very discouraged, but then enter MD Anderson and next thing I know they have appointments set up for me all day long on Friday to meet my new Thoracic Surgeon and oncologist and I felt so much better and relieved. they had set up several tests that day as well so that my traveling back-and-forth between Houston and Austin is minimal. I just had my first chemo session and I'm back home in Austin and I'm very grateful to MD Anderson as I've had nothing but a marvelous experience so far ! They take care of you. They set everything up and you can stay at their on site hotel, The Rotary House, which they make affordable if you're from out of town. I am very pleased and can't say enough good things about MD Anderson!

We have had nothing but a 5-Star experience thus far. All doctors and staff have been wonderful. The only issue was pain management and they require in person visits and we live 2.5 hours away 1 direction. If you are comfortable with technology like Apps and can access a smart phone or a computer with internet EVERYTHING is connected to MyChart. You can contact your various care teams and advocates through the MyChart portal. It's all neatly organized in one central location. Another thing I have discovered over the past few years of dealing with health challenges...YOU need to know your insurance better than the finance people! There should not be any surprises if you know and understand your insurance. I also think people need to have realistic expectations. Some people this is their Hail Mary and others like us started the journey here after being diagnosed locally. I don't expect a miracle for his stage iv we just want the best care to give him a fighting chance. I would recommend any one who can start with a consult and go from there. We have had nothing but an excellent experience so far.

Why are you going to start charging for parking now? I've been coming here for years for blood work. I know that it's a business, but most of us are senior citizens with a tight budget. Hopefully, MD Anderson would consider. Peace Always.

I can't describe how amazing everyone's energy is that works here. The time that you walk in to the time you leave is really amazing. Such an upbeat and positive personality around every corner and I hope it never changes. The nurses are amazing along with every staff member. They really took care of us and made this as smooth as one could make a visit here. Facilities like these should be in every hospital and campus around the US. You know you will be treated with care when coming here.

I want to address the unprofessionalalism of your staff towards friends and families picking up patients that undergo a procedure. I am appalled at staff yelling my first name more than once. Have some respect! I am not your friend ! I am a visitor and most of us there picking up loved ones were senior citizens. What about adding Ms or Mr.to our names! Your staff needs to have classes on professionalism and cultural differences! I suggest that you get visitors and friends last name and address them by that. The nurses by the bedside were very courteous and professional!

Don't believe the hype, no personalized care, the money is the only thing on there minds. Doctors extremely cocky. And just remember they are "practicers" of medicine anyway. They literally don't do much but administer drugs and test. The info is free these days just research on your own. But whatever you do don't simply rely on the doctor alone, Change diet immediately

Everything about this facility is amazing! My doctor was Dr. Boruta and his entire team is superb!

During a very difficult time individuals have which brings them to this building, they have done a great job in ensuring comfortability. There is ample seating and the seats are nice. Everyone here is friendly. There are 4 floors, a gift shop and a market place.

While the non-health care staff are amazing and helpful, the doctors, nurses and PA's are not. They speak to you like you already know all the medical terms. Give a one sentence "explanation" of you pathology report. Then they get frustrated when you have questions. They won't even answer the questions, they send you to patient advocacy that only says "we will forward your concerns to your care team". I have been sent back and forth between the 2 for the past mont. No one seems to give a $hit. Speaking of the patient advocacy departments. I have had my care team from 2 different specialties ask them to follow up with me. Several have asked for a supervisor to reach out to me. have only spoken to them 3 times and they will only say that they will forward my concerns to the care team. No supervisor has reached out to me. If you have any anxiety or are neurodivergent in any way, RUN, don't walk, as far away as possible. You are simply a number and not a real patient. They have no idea how to communicate with human beings and are even worse with those that have anxiety. The poor communication and lack of information is simply unacceptable. I learned more from the website for the Cleveland Clinic, My Pathology and Reddit than I did from my "care team" or patient advocacy. In addition, they make you sign consent forms but do not read them or give you more than a one sentence overview (after your mind has shut down because you have 4-5 people touching you everywhere including inside your gown, without telling you what's happening). You also do not get a copy at anytime so that you can review them. And you're signing these "consents" with a freaking IV in your hand! Those are painful enough on the hand, much more so when you are trying to reach the other side of the bed and sign something. Of course, this is AFTER I told them that it is best if I am unable to see the IV and to keep it covered by the blanket!! Edited to 1 star because 0 stars is not an option. The way I have been treated by this system is abhorrent. They basically called yesterday to tell me that they didn’t know what to do with me. They complained that no one has ever asked these questions before. So, because no one has asked before they don’t have to answer me?!