Memorial Hermann Cancer Center - Southwest's Online Review Report Card

Memorial Hermann-The Woodlands- Nurses, doctors and attending staff was absolutely amazing. Thank You to everyone!

I had an exceptional experience at the Memorial Hermann Emergency Room, and I’m deeply grateful for the care I received — especially considering I was visiting friends in Texas, far from home (Puerto Rico). Experiencing a sudden health emergency in an unfamiliar place can be very scary, but thanks to the incredible team at this facility, I felt safe, supported, and well cared for every step of the way. Everything started one night when I began feeling a sharp, persistent pain in my lower abdomen and back. I didn’t know what was going on, but the discomfort quickly became unbearable. Since I was visiting from Puerto Rico, I wasn’t familiar with local hospitals, but a friend took us to Memorial Hermann because of their reputation for fast, high-quality care — and that recommendation could not have been more accurate. From the moment I arrived, the front desk staff and security treated me with kindness, efficiency, and professionalism. I didn’t have to wait long before I was seen, which truly surprised me given that it was the ER. The whole process was smooth and well-organized. The physician who treated me, Dr. Mathew Rogers, MD, was absolutely outstanding. From the beginning, he showed compassion, professionalism, and clear communication. He explained everything to me patiently, from possible causes of my pain to the steps we would take to treat it. After several tests, it was confirmed that I had kidney stones. Dr. Rogers took the time to calm my fears, answer all my questions, and ensure I understood my diagnosis and treatment options. His ability to combine medical expertise with empathy made all the difference. He is clearly someone who loves his profession and respects his patients deeply. During my stay for observation, I was first cared for by the evening nurse, Jovanie Narvarte, who was like an angel. He was incredibly attentive, making sure I was comfortable, monitoring my vital signs closely, managing my pain, and offering a calming presence throughout the night. In such a vulnerable moment, Jovanie went beyond her professional duties — his human warmth truly touched me. When the shift changed, Nikolaus Alvarado, my day nurse, took over. Just like Jovanie, Nikolaus displayed exceptional dedication. He explained every medication he administered, offered helpful advice to manage the pain and recovery process, and was consistently attentive to my needs — both physical and emotional. You can tell he truly works with passion and care. His positive attitude and professionalism helped make the experience more manageable and less frightening. I also want to highlight the cleanliness of the facility, the organization of the staff, and the overall feeling of safety throughout the hospital. It was clear that everyone followed strict protocols and that the team was well-trained and in constant communication with one another to ensure the best possible care. In short, although it was a painful and unexpected health situation, I am incredibly grateful I was treated at Memorial Hermann. Dr. Mathew Rogers, Jovanie Narvarte, and Nikolaus Alvarado provided not only top-quality medical care but also treated me with warmth, respect, and compassion. If you ever find yourself in Texas in need of emergency medical attention, don’t think twice — this is a hospital you can trust completely. Thank you to the entire team for your dedication and for turning a difficult experience into one filled with deep appreciation. Sincerely, A grateful visitor from Puerto Rico

I have colonoscopy screening on may 22 , for colonoscopy and polyps removal hospital charged my insurance 22000 dollars….doctor charged separately for same colonoscopy 1700 dollars and pathology charged for polyps check 900 dollars. Funny bill explanation ekg 950 dollars, recovery room 30 minutes 1700 dollars, polyps removal 9000 dollars ( who remove polyps ,hospital or doctor….double charges) Same situation with pathology,double charges,hospital charges 2700 and pathology for 900. I can’t believe developed country like USA allows hospitals to charge extremely high prices for basic services. And before I have procedure I asked my colonoscopy doctor nurse how much is procedure without insurance and she told me about 2800 dollars. Finally my responsibility with insurance is 3200 dollars. I contacted customer service and disputed bill, representative said hospital needs 24 to 48 hours to check bill and made corrections but nobody never called me or send me email with decision….Hospital and service and personal is great but price is out of control….I think working people with insurance pay triple price and cover all free service given to people without insurance and income…

A recent experience of a family member with memorial hermann Katy leaves much to be desired. Employees sleeping on the job, doctors who can’t do simple math, nurses and staff taking a long time to respond to call buttons if they ever do, and requiring someone to return to the ER instead of issuing a simple prescription refill paints a pretty strong picture of negligence, incompetence and possibly even insurance fraud. I realize the fraud thing is pretty serious, but in this case I personally find it very suspicious that the hospital is issuing prescriptions that last just long enough to get a patient to the weekend, when there are no other options apart from the emergency room, doctors are unavailable to be contacted for refills even during the week, and thus this compels the patient into a second ER visit that is completely unnecessary. Watch these guys and check prescription counts to make sure you aren’t going to be stranded on the weekend and forced to spend yet more money and make yet more insurance claims. And yes, I spoke to a hospital staff member who assured me that the only path forward for my family member was a second ER visit and no other resolution was possible.

Memorial Herman Imaging Center- Upper Kirby …..From the moment I arrived, I was met with professionalism, compassion and a clear sense of calmness that helped eased my nerves. The tech, Hajra Kahn, was so incredibly skilled and gentle, making the procedure as comfortable as possible. When Dr. Mallery arrived she took the time to explain the procedure thoroughly. I felt informed and at ease every step of the way. Their expertise was evident, and I truly knew I was in excellent hands.They answered all of my questions and shared valuable information that I didn't realize I needed! Thank you again for making it a great day, even under the circumstances!!!

Medical care provided is wonderful, and it's especially good to see so many people of different ethnicities and backgrounds working together to provide it. No one really wants to go to hospitals for surgery, but MH's collective and respective staff provides excellent care accompanied by both professionalism and kindness. Their pathology department, "patient advocates" and general administration are another story. It's almost impossible to get the most basic questions answered, no timelines are provided for when test results will be available, no one seems to know which department handles what - it's impossible to get straight answers about anything from these guys, although they may say they think or feel something will be ready by a certain point - but it won't be. Calling there just to find out when test results can be expected - not even the results themselves - causes meltdowns by people who can't or won't do their jobs. Most test results will come from the pathology department, but they consider themselves too important to speak to the patients/patient's families, etc. who pay the insurance premiums that fund their livelihoods. Hospital employees handling patient inquiries will blow up emails for doctors that don't even work there, transfer calls to departments that aren't involved in any way, promise to return the client's call but not do so, etc. The blame for all this is whoever set up the chaotic administrative departments, and whoever has allowed it to continue.

If somebody walks in and tells them the staff they have asthma and having troubles breathing light headed and cant sleep. Why won’t you observe them over night. And why wasn’t that communicated to the doctor. he comes back in 40 minutes later and ask you why you didn’t tell him. That means he didn’t read the chart. And that is the question that was ask of him. Because it was told to the nurse who worked her up. You have college students in the area that don’t have their parents there. Be more mindful of this. She was sent back to the dorm for the second time. Come on now. Still light headed still weak. If you read the chart if the information was put in the chart she has been hospitalized at least one or twice for several asthma attacks. And she did tell the nurse.

I was sent there for emergency surgery.i loved my dr.but the hospital suxs.the nurses are awfull at their job and not just one shift .There were a few which did the bare minimum of their job.Repeated lab work I looked and felt like a pin cushion.you could buzz th for help and might see them an hour later.i had very good insurance. I felt like I was taken advantage of .I will never give back to the hospital. I had to return for a second surgery.as I said I had a great dr.

Went there Friday for a preterm contractions and got discharged the same way I came in. Did not want to stop my labor, & did not want the baby to come out which did not make any sense to me!! Had me signing all the paperwork for surgery talking to the anesthesiologist for 20 minutes and I still didn’t have my baby. The doctor didn’t even come in to let me know why I was being discharged or aftercare or anything. Had me there for 3 days and did not help me at all. They sticked me so many times . They were very dismissive of how I was feeling. They did not care at all. I had my last baby there I will never go back to them for anything. I went to Women’s hospital as soon as I left, and they helped me so fast and didn’t even have to admit me.

Switched doctors several times. switched up information in chart. cardiologist didn't explain procedure before hand. didn't return possessions after heart cath. Don't go here. There motto exceptional care. Every patient, Every encounter, Every Day. Hardly. Worse care ever! Came back from heart cath nurses didn't put heart monitor back on. cardiologist says shy does he not have heart monitor on 24 hours later!!!! Memorial Hermann NE. I read reviews on Google naps Memorial Hermann the Woodlands awful too. Don't go to any of the Memorial Herman Hospitals.