Star Home Healthcare's Online Review Report Card

I have been very pleased with my experience with Star Home Healthcare. They quickly stepped in to help me when a previous company backed out at the last minute. Mario, who did the intake evaluation, was both thorough and knowledgeable, all while being incredibly compassionate and friendly. Iliana, my physical therapist, is amazing. I feel like I'm in the best hands with her care as I recover. She is also thorough, knowledgeable, compassionate, and friendly. I feel like she is my biggest cheerleader and will help me get the results I need from physical therapy. I would highly recommend this group!

This Company is 🗑️ Trash!! The nurse was down the street when she called but then took 2 hours before I received a call from her manager claiming she couldn’t find my address. This call came wayyy after I had sent the nurse a text message with the exact address when she called to tell me where she was. Then I call today to reschedule after my insurance left me a message stating they had arranged for me to have physical, occupational & CNA to come to my home. I call to schedule and the intake person says someone put in the notes that I REFUSED SERVICE. What a joke! I’m so BLESSED to have missed this bullet of what would’ve been months of foolishness and lies from this company. CHOOSE better for yourself and CHOOSE those who truly LOVE helping those who need it when they can’t do for themselves.

Star Home health is one of the best home healthcare services I have ever used for my family members. Every nurse is so loving and caring and I truly appreciate the managers as they always address my issues directly and efficiently.

Nice place to work, friendly staff

They hardly answer their phone and if they do they are ill informed and put one on hold and after about 30min sends one to voicemail. Very bad customer service. Healthcare providers should not recommend to patients.

Very rude and it’s easy to see why they have so many bad reviews

I had a stroke and nursing has come out. It took a little over a week to get insurance approved. My nurse , Johanna, has been wonderful. Knowledgeable, Communication, professionalism, and friendliness all get a 5 star rating.

Memorial Hermann referred our HHC order to this company for home wound care. Insurance approved a number of visits. An RN came to do an intake visit, and did not provide any care during that visit. A box of supplies was ordered and shipped to our home. More than a week past the intake visit, no one has called to schedule any actual care visits. When I asked about this, I was told that a nurse was supposed to come today. Apparently, with no heads up to the patient?! A) I don't believe it when they say they scheduled a nurse for today, sounded like a CYA response to "why have no nurse visits been scheduled yet?" B) People with health issues serious enough to require home health care are likely to have issues serious enough that they are seen by one or more physicians on a regular basis, and may not be home for you to decide to "swing by" unannounced. We noticed on our ring doorbell that someone in scrubs had come to the door one afternoon last week when no one was home, but we don't know if it was a nurse from here or just some random person in scrubs, as no one had called to schedule any visits, we were not expecting anyone. So far, not impressed.

I have had the best experience with this company They have gone above and beyond They are very attentive to my needs

Beware!! Do not waste your time or energy with this agency. They sent my family member through hoops to get insurance approval to only say they could not provide the service because they did not have the staff. They should have told the care coordinator from the hospital the day the referral was made that they do not provide home health care. One star would be too much for their unprofessional behavior!! I plan to notify the state that they placed my family member's health at risks and costs the insurance company thousands of dollars because their lack of service forced us to go to the emergency room for care.