Top Care Emergency Room's Online Review Report Card

It is an excellent hospital. From the moment I arrived, I received high-quality care. The entire staff, from the front desk to the medical team, was extremely kind, attentive, and professional at all times. They made me feel calm, heard, and well cared for throughout the entire process. Without a doubt, they provide compassionate service and are truly committed to their patients’ well-being. I highly recommend it 100% to anyone looking for reliable and trustworthy medical care.

Everyone was nice and welcoming. The place is clean and comfortable. By the time I finished filling out my paperwork, they called me back to my room. Doctor listened to all of my concerns, then explained my treatment plan and made sure I was comfortable with everything before I left. Also, the staff had me laughing and smiling during my entire visit. I know that sounds weird but it really did help lighten up the situation. Definitely recommend this place.

Jeremy, dr Shaffer, Elke were all great, and treated me very well

This urgent care deserves more than 5 stars! All the staff from reception, nurse, and doctors are so kind, patient, and caring. I seriously feel so lucky to have found them. BEST urgent care and the BEST staff. I can’t thank them enough! ❤️

Went in & was treated very nice! Friendly staff & awesome doctor. I’m feeling better after treatment Shout out to Jenn very formal & nice everyone treated us well Thank you for getting me better in no time!!!!!

The best experience I’ve ever had at an ER! I felt heard and cared for.

This is my second time coming here and I’m almost wish they were my PCP. The care from the moment I entered until I left was some of the best you can ever get from an urgent care center. The wait is barely 5 minutes to be brought to a room. Once in the room, they ask if you want a warm blanket/water/juice and get your vitals. You don’t wait long for the doctor. Everyone is so kind and really wants to ensure that you are comfortable, have what you need and have some answers before sending you home. I won’t go to another urgent care other than this one.

Very top and excellent service. I cannot thank you all enough for providing my baby with such gentle and professional care

I had a really positive experience here. I was triaged quickly and evaluated and diagnosed within a couple of hours, which I really appreciated. The nurse checked in on me multiple times to make sure I was comfortable and taken care of, which made a big difference. The staff overall was friendly and created a calm, reassuring environment—especially important during an urgent care/ER visit. I’m grateful for how smoothly everything was handled and for the level of care I received.

I cannot say enough great things about TopCare Emergency Room, especially after the experience we had during what was one of the scariest moments as a parent. When I called in a panic about a little accident involving my daughter, Karina answered immediately and was an absolute lifesaver. She was calm, organized, and efficient — by the time I walked through the front doors, the staff was already expecting us and we were assisted right away. That kind of preparation made such a difference when I was in full panic mode. The doctors and nurses who cared for my daughter were absolutely terrific. They went above and beyond to make sure she felt safe and comfortable throughout the entire visit, which as any parent knows is everything when your little one is scared and in an unfamiliar place. The kids’ room is also just adorable — stocked with books and games that kept her distracted and at ease. It’s clear that this facility genuinely thinks about the experience of their youngest patients. All in all, an outstanding experience from the very first phone call to the moment we walked out. TopCare will absolutely be our first call if we ever need emergency care again. Thank you, Karina and the entire team! 🙏