Andrew Roberts's Online Review Report Card

End ed up with Dr Roberts since my previous urologist retired. Not too impressed with his staff at the Bedford office. No Directory in the building. He seems to load up the waiting room and exam room with patients and is friendly but not through at all. I moved to another doctor because of his staff and also due to a bad feeling. I just did not trust the guy.

Went in for a bladder infection. Had two days left of antibiotics left when I came in. Doctor only prescribed prostate medication and said come back in two weeks. The office is in disarray and they sent over 3 prescriptions, which I had to get two cancelled. Since, the doctor failed to prescribe more antibiotics I still have the infection and am going to another doctor to get back on antibiotics to get rid of the infection. He should have ordered a blood test while I was there and failed to do that also. I won't be going back.

My experience with Dr. Roberts today was very good. He was a very caring and compassionate Dr.. I am very glad to have found him.

Dr Roberts had replaced a stent in her bladder once before and had been replaced 2 times before he replaced it with a now retired Dr Got to the office and was sent to get an xray of the stents location Got to the office for the visit and Dr Roberts remember me and during the office visit he found out I had a stroke 2 years ago and a heart attact in 2017. He left to talk to his nurse and when she ...

Bias is inherent in every human, just as some form of racial bias is inherent in every American. The institution of healthcare in this country is no stranger to racial bias, and frankly, all out unethical, abhorrent and abusive behavior in dealing with patients of color. As far back as performing experimental gynecological and other surgeries without anesthesia on female slaves to injecting black men with syphilis without their knowledge as an experiment to study the evolution of the infection without treatment, the institution of medicine has often been unfavorable and at time unsavory for Black, Native American and Latino Americans in some shape or form. What was once all out medical racism, is current day [implicit and explicit] racial bias in health care, the healthcare system and the doctor-patient relationship. This bias takes the following, but not limited to: 1) Assuming that patients of color are not in as much pain as they say they are 2) Ignoring or passing off critical symptoms of potentially fatal conditions that may be experienced by people of color (e.g. Serena Williams) 3) Making medical judgments without following up and/or consulting with patients of color 4) Assuming that patients of color are not informed about their health or the care they need, and dismissing any sound and credible medical advice they may have received 5) Allowing treatable conditions to go untreated OR treating for the wrong condition or conditions that do not exist OR not offering better options for the treatment of some conditions 6) Being argumentative and overly authoritative with patients of color This being said, I hope any doctor, especially Dr. Roberts, who may stumble upon this, reflect upon these things--which are based on plenty of academic research, if not an immeasurable number of personal and otherwise anecdotal experiences of many people of color in this country. Dr. Roberts determined that his sole medical judgment against something we previously agreed upon was "implied" without further discussing it with me directly. As a self-pay patient who literally spent less than five minutes solely to have prescriptions for an almost 20 year condition renewed, I felt I deserved a direct conversation about a decision he made that was against something that we previously agreed to. But I also felt Dr. Roberts had an obligation to any patient to promptly inform them that they decided that a course of treatment they previously agreed upon was not appropriate and why. During our conversation, Dr. Robert's arrogantly dismissed the expertise of my pharmacist and the entire pharmaceutical community with the comment: "that's why I'm a medical doctor and he's not." I thought this was a rude, disrespectful and unprofessional thing to say to me and about my pharmacist who knows as much, if not far more about drug interactions and side effects than medical doctors. Dr. Robert's was also deceitful in attempting to explain why he made his decision. As I kept pushing him to clarify his language with me, he went from, "there is nothing more that can be done," to, "this is the best course of treatment I recommend," to "I'm not giving you any further treatment beyond what you are getting now (even though additional treatment is available). Lastly, and most telling, Dr. Roberts was initially impersonal, nonchalant and flippant when he finally returned my call--a stark contrast to his cheery, "I'm here to help you" disposition in person. He later became argumentative and combative. (It was at this point that I thanked Dr. Roberts for his service and told him that I would seek medical care elsewhere.) Ultimately, Dr. Roberts felt that there was no reason to even attempt additional treatment under a controlled environment and subsequently, to not inform me of his decision to offer me further treatment. This is not ok. And all doctors should be cognizant of the disparities and biases in the U.S. healthcare system.

I HAVE SEEN DR ROBERTS FOR MANY YEARS AND WAS VERY PLEASED. I NEED HIM TO GIVE ME SOME GUIDANCE FOR MY WIFE. SHE HAS SEVERE LEAKY BLADDER AND HAS SEEN 2 UROLOGIST IN THE FT WORTH AREA. SHE HAS BINSWANGER DISEASE AND THEY ARE ALL SAYING THERE IS NOTHING THEY CAN DO. DO YOU THINK YOU COULD HELP OR KNOW OF SOMETHING OR SOMEONE THAT COULD HELP HER?? WE HAVE MOVED FROM EAST TEXAS TO BOYD, TX WHICH IS WEST OF FT WORTH. PLEASE RESPOND. MY PHONE IS 903-570-2730

This Doctor and his staff are very easy and comfortable to deal with. Love them all!!!!

After three visits, still had not given correct diagnosis. After last visit, went to another doctor the next day to get a UTI diagnosed. His attitude was dismissive. He works several clinics and does not seem to have/take time to try to help you.

I feel terrible!! Somehow I put that review under the wrong doctor!! I'm sure this Dr. Robert's does excellent work. Please disregard my previous comment as I have never seen Dr. Andrew Roberts for anything!! If the moderator of this review could remove both my reviews, that be great!!

Dr. Robert's performed my vasectomy this year. I was very impressed with how quickly he was able to see me, and how accommodating he was to my schedule. His staff was extremely friendly and the offices were great! Dr. Roberts was kind, compassionate, and had a very likable personality. It was perfect all the way up until the procedure itself. They began the procedure 15 minutes after instructing me to take the Valium, and it had not even begun to take effect. The local anesthetic worked slightly, but no time was given for it to fully kick in either. I felt every sharp cut of the scalpel, and could feel ever part of the procedure. It was somewhat numb towards the end, but I was in excruciating pain the entire time. I assumed that this was simply how it is for every vasectomy until I began to ask around. There were no complications following the procedure; however, the fact that a doctor could be oblivious to reaction time of medication caused me great concern. I have never left negative feedback in my entire life on forum or review, but I wish someone would have warned me of this before hand. I would highly recommend doing thorough research before choosing this doctor for a vasectomy.