Touchstone Medical Imaging's Online Review Report Card

Excellent experience from scheduling to MRI. Technician was very professional and reassuring. And the machine was much more comfortable than others I have been in. Much more room, not so confining.

Receptionist is rude. She was rude to the elderly couple in front of me and to me. Then when I questioned her she giggled. I have been in the medical field 33 years and never behaved that way.

The clinic itself was great. The tech was attentive and I had a good experience. The billing department, however, was nightmarish. BEWARE: make sure the claim processed on your insurance matches the amount charged by this clinic and follow up on this with the help of your insurance company if there is a mismatch. I checked my explanation of benefits from my insurance provider and noticed that the clinic had charged me $400+ more than insurance said I should be responsible for. I checked with insurance to confirm that yes, I had been billed incorrectly. First, I tried emailing the Touchstone billing email address provided on my good faith estimate and the email BOUNCED BACK. I tried calling the number provided and they dropped the call the first time. The second time, the representative told me that he had no way of knowing if I would get my refund because they hadn't received "payment" from my insurance and I had to wait for the "payment" to come through. The third time, I asked my insurance provider (who was baffled to hear about the information I had been relayed) to call them for me and this time, another representative told me what I believe is the correct information: that they are just simply waiting for everything to get processed and that I was going to receive my refund. But instead of just relaying this information in a courteous manner or apologizing for the miscommunication caused by her colleague, the representative raised her voice at me and did not apologize at all. It shouldn't take three phone calls and insurance escalation to get a straight answer. And I shouldn't be yelled at by a customer service representative when the company is at fault & and I'm due a refund. I'm hoping I do ultimately get my refund because this was all a big headache.

Not reliable . Looks like this facility has staff issues, and accepting business without consideration of Patient Needs, If you need emergency service, I suggest not to visit this center.

Great staff, nice environment, and the wait was not long at all.

Love everyone there!! Mri tech is the best he makes sure your comfortable and explains everything he does

Great service at help desk and while imaging. They polite and gave clear instructions. Appointment availability and waiting time at the centre was very less. It would be great if they can specify parking directions prior to arrival. There are designated spots for doctors and patients in front of the building. It's mostly full. Try to get to visitors parking on the side.

Good source for Xrays, imaging, scans in professional medical building near where I live

All things considered was very good service

Michelle, the CT tech, was kind, caring, courteous, knowledgeable, informative, efficient, and professional. The facility itself shows signs of age, but offers the convenience of a restroom. Team members like Michelle more than make up for the look of the place, making the total experience a positive one for me. Also, Michelle apologized for my 20 minute wait in the waiting room, explaining that the last patient needed additional time. When was the last time a tech cared enough to apologize for a slight delay while providing a great reason -- patient care!