Aspire Houston Fertility Institute's Online Review Report Card

I’ve been through my initial consult beginning of June. Dr. Kim was very nice during the appt. I had my next appt for lab draw and the lab lady was just rude, felt like she hated being there. Judged me for being scared of needles, then after I told her I was scared of needles, she told me well I will probably have to stick you 2 times because I know your veins are going to blow. It didn’t blow, because I’ve had blood drawn multiple times before with no problems. I don’t think she should’ve told me ahead of time maybe to scare me? They are very hard to get a hold of. I’ve called many times, left many messages, they take forever to respond. My OB has been requesting medical records and procedure order. My insurance won’t cover the procedure they want done unless I go with a different doctor at their clinic but close to end of august. I don’t want to wait that long. So my OB offered to perform the procedure. However, they have been giving both me and my OB a very hard time to get the records. They even faxed over to my OB someone else’s records by accident (HIPAA!) I paid $363 to schedule that procedure with Aspire but since my OB performed the procedure I requested a refund of my $363. They said they cannot refund me until I’m done with all procedures and payments with the clinic. So I don’t know when I’ll ever get my money back.

Quisiera dedicar un momento de mi día para agradecer a todo el excelente y profesional equipo de esta institución ASPIRE HOUSTON FERTILITY KATY ,solo aquí después de muchísimos años intentando quedar embarazada lo pude lograr por IVF, agradecida con todos en especial al Doctor Jasson muy profesional en su trabajo y a las enfermeras en especial Aurora, las mujeres que aún no han cumplido su sueño de ser MAMÁ nunca pierdan sus esperanzas. El tiempo de Dios es Perfecto 🙏🙏🙏🙏.

If you’ve gone through fertility treatments you know how expensive it is, how stressful it is and how emotional it can be. I’d like to thank the financial counselors, especially Kerrigan and Selika. As well as Ms. Breedlove who’s over the business office. They’ve been nothing short of amazing and patient with me. I thank God that they’ve helped me through the toughest thing my husband and I have ever experienced. Thank you Aspire Fertility for these ladies.

I am dr Griffith’s patient and been to SL, WB & Katy location. Out of all locations Katy nurses are my favorite. Extremely nice and cooperative! Nicole, Aurora and Vanessa have been incredibly sweet and understanding, there had been times when we were super frustrated due to so many failures but they always made sure to be extremely patient with us and continued the kind attitude. I can’t thank these awesome nurses enough for their tremendous service. Much love for my Katy Staff❤️ :) Naima Khan

If your insurance covers your IVF 100% beware this place will still send your medication to their own pharmacy that they own. We were cleared to start and they refused to send our medication to our in network pharmacy. They wanted us to pay 7k for something that is FREE with insurance. Totally ruined our process and we have decided to go elsewhere. They own their own pharmacy and will push that on you.

I can’t recommend Dr Kim enough. He is a wonderful doctor who makes me feel immediately at ease. I have been through many procedures with him and have successfully conceived 2 beautiful daughters with his help (crossing fingers it’s 3 all from my one egg retrieval 9 years ago). He knows the science forwards and backwards but also has the bedside manner that makes me feel like I’m talking to an old friend. His MA, Vanessa, has been with us the entire time. She’s an amazing human too!

Dr Yeh is amazing! He spent time going through specifics based on my fertility needs and answered all my questions. He was very personable and made it a wonderful experience!

Dr Yeh is all about numbers. Spits out statistics and barely listens to you. Several times when we tried to ask him a question he said yeah yeah yeah and just moved on to what he had to say.

Avoid this clinic at all costs. Nursing staff are rude and they do not provide clear instructions to their patients. They assume that their patients already know what to expect. They do not tell you what would happen during your visits, when your next appointment with them would be, nor tell you if a procedure would be performed in another location. We weren't told that the procedure would be in their Piney Point location and not in their clinic in Katy. If you could find another Aspire HFI clinic or any other fertility clinics, then better go to that one.

Very thorough and attentive