Carenow Urgent Care's Online Review Report Card

This was the single worst Urgent Care visit I have ever had. I called at 8am to make an appointment at the Keller location for 1pm. I arrived at 1pm and sat in a nearly empty waiting room with 3 other people for 3 hours. One man even left because he was done waiting. They charged me $180 before I even got in to see anyone. I went up to the desk to inquire what was going on because none of us had been helped and nobody had even gone in or out of the back and they said they are busy. I went in for a UTI and went in having to pee since I knew I would have to give a urine sample. After an hour of waiting, I asked if I could at least pee in the cup because I couldn't hold it any longer, which they obliged. When I went in the back I expected to see or hear people working but everyone was just lounging around and didn't seem busy at all, I didn't see a single door closed or patient in the back. I went back to the waiting room and waited for another hour and a half when they finally called me and I saw the doctor she told me to go pee in a cup which I told her I already had and she was surprised, it was just sitting there and nobody had tested it yet. So I waited another half hour for them to test it and they didn't find traces of a UTI so they said they would send it to a lab. It is now two weeks later and they finally called me to tell me that they had LOST my urine sample and it never made it to the lab. What an utter waste of my time and $180. I want my money back.

Very helpful and took care of me immediately- appreciate the kindness and care provided

They charged us 180 dollars to look at a cut, they didn't do anything special at all they did was took a simple look at it and that was it. We went down the road to the urgent care and it was 280 without insurance for the stitching and everything. I would never come to this place ever again

Actual visit was fine but I came here on 7/29/22 and they billed my insurance, I paid my copay, all was good. A few months later they fraudulently billed my other insurance for the same visit despite it being fully covered already, which as a result took money from my HSA which should have never been taken. They are horrible to work with over the phone as I am still working on getting a $54 refund almost 8 months later and probably won't get it before the anniversary of my visit. Had them charge me the wrong copay at a visit prior which also took months to resolve.

I appreciate nurse willing write down note to communication with me.. Dr Rachel is great doctor.. I will come this place again in future..

Checked in online around 4:45pm. They called me at 6 saying it would be 3.5 hours until I could get a room and they would call me closer to the appointment. I get a call at 7pm rushing me to get to the office before they close at 8pm. So here I am been sitting in this lobby for over an hour and have another hour to go as I'm coughing my lungs up and have a fever of 102.8 and all the staff is in the back just laughing away. If I didn't need a flu test I would of left

I did a web check in on Saturday morning for 8am, after waiting for over an hour, and not hearing from them I decided to run an errand. While I was out they called me, but I wasn't able to answer the call. They did call two more times that day, but I missed those calls as well. On Sunday I did another web check in for 10am, and did not hear from them at all. I appreciated their efforts on Saturday, but not hearing from them on Sunday is unacceptable. I'll never try this location again, and I advise against doing the web check in, go in person.

The last three times I've been here or my wife has been here even if we schedule an appointment we will wait anywhere between 45 minutes and two hours. It's ridiculous.

Called in to see what the wait was and was told 45 minutes to 1 hour. Very reasonable. She recommended I fill out the paperwork online and wait at home. So I did. An hour and a half later I called again and she said it would be another 30 minutes. So 30 minutes later we left home to make our way over there. When I got there she said it would be another 30 minutes. That was an hour and a half ago. Still not in. I am literally the only person here. She said that the nurse (apparently the one and only nurse) was going on her lunch break. So 3 3/4 hours into the 45 minutes - an hour wait here I am. If I had been given an accurate timeline I could have just chosen another place. But I have just been strung along with "30 more minutes" and "don't worry you're next!". Next time I need urgent care I will be choosing one that does not completely shut down at lunch time with maybe more staff? I have a kidney infection - not really necessitating the ER but the pain is horrible and I'm running a fever. My doctor didn't have any appointments until 4:30 but at this rate I may have been better off just waiting.

I went to this clinic for a Covid test because all the local pharmacies were booked. CareNow requires you to see a physician so they can charge you for an exam. At day 6 and multiple calls they finally let me talk to DePaul, very nice man who is in charge of the testing. He agrees to call the lab. Guess what....lab never got my test!!! I Lost a lot of money due to extra days of unnecessary lost wages. Finally got in to another clinic and tested negative. I asked for a refund since I never received my results. They said I would have to call my insurance company. I asked for something in writing so I had proof and they refused.. So now I am left to that battle. Otherwise, clean clinic. The PA who I saw was very nice. The girl at the front desk seemed to be overworked but was polite.