Touchstone Medical Imaging's Online Review Report Card

Good Morning, My Touchstone visit was unsuccessful yesterday. When making my appointment, I specifically asked for a quote over the phone. The scheduler quoted me a price. I requested that price in writing to which I never received it. When I arrived at the office, the price was doubled. When companies are dishonest I will not give them my business. Regardless of whether I have met my deductible or not, this screening was a follow-up. What is to keep companies from "seeing a small irregularity", requesting them to have a follow-up and sucking every penny out of them? In conclusion, I will wait for my annual screening, that is covered by my insurance, and choose a different lab.

All personnel are so pleasant and professional. All my experiences at Touchstone over the years have been excellent

This visit for services at Touchstone imaging is my second over two years. The reception staff, the technician were most professional. The reception area and back rooms were orderly and clean. I didn’t wait too long for my services. I will say that I have communicated with touchstone about being a little over concerned regarding individual responsibilities for advance payments i.e. co-pays and deductibles that would be due immediately in the office. They have an excellent on line pre check in system where you can show that you have medical insurance. Unfortunately they will continue to over communicate the financial responsibilities of the patients. Other than this I would recommend as they are very good at what they do and have twice met my expectation

Very kind people and very professional

The ladies were very friendly. I will be going back to them for my imaging.

Great front staff and johnny on the spot for taking you back for your appointment. The waiting room was so calming, nice, clean and soothing with a fountain while waiting on my mammogram. Staff very friendly and took time explaining the test. I give it a 10!!!!

The worst experience of my medical life. it took more than two weeks to schedule an appointment because no radiologist would work past 4:30 PM. As a public school teacher, I can not take off early. I had to call three locations before this appointment opened up at 4:15. Even though my wife raced through rush hour traffic on I-35, and we called ahead, they threatened to cancel the appointment. Once there, they seemed overwhelmed, even though there was only two other patients in the waiting room. But the real nightmare began after I left. They did not send an itemized bill to my insurance company, so my flex-spending account was frozen. A month later, I called the insurance company. We three-way called the billing department, who claimed the bill was pending, despite the insurance company insisting they never got a bill. Two more phone calls and the billing department admitted the bill had not been itemized, or sent. They promised to call me back. They did not. Over Christmas, both of my children had strep throat. We had to pay out of pocket, including an urgent care visit at Cook's Downtown, because our flex-spending account was still frozen. More unreturned phone calls. Two weeks later, I called back again. They offered to send me a statement. I said, no, the insurance company needs it. They said, they couldn't do it. I said, let me talk to a manager, or I will call the Keller Police Department to report fraud. They scared them enough to put the manager on the phone, who promised again to send out the bill electronically, today. We'll see if they actually keep this promise. Absolutely awful experience.

Very satisfied with everyone there.They were all very friendly and helpful.

Super friendly and efficient staff.

The appointment scheduling and the x-ray routine was quick and smooth.