Killeen Nursing & Rehabilitation's Online Review Report Card

This place is HORRIBLE!!!!! Horrible to live there and work there. They are severely understaffed and very rude to the people who do show up! Patients are left dirty for hours! The administration does nothing to help, there’s never any supplies or anything. I wouldn’t let my dog live at this place, let alone a human being. It needs to be SHUT DOWN! Absolutely horrible! And I don’t even know how they have above three starts, they have to be writing their own reviews because everyone complains about this place!

If I could do negative stars I would. This facility is unsafe and they do not communicate with family. My father in law requires dialysis and they did not make sure he had this done. The nursing staff never answers when you have a concern. Only visiting hours are during normal business hours so we cannot lay eyes on him. The director was left a few messages and never returned call. Going to make a formal complaint with the state since they are out of compliance with arranging and facilitating dialysis for him.

One of the 5 star reviews here is from Wanetta Vaughan. She works there as a Social Worker (I reported the conflict of interest). I don't know about the other reviewers. Wanetta is also one of the reasons that -- among the several facilities I've placed my father in as his needs have changed -- Killeen Nursing is the worst. A few examples: I placed 5 phone calls to Wanetta over a 4 week period. Not one of those phone calls was ever returned. My father has been 'trapped' at Killeen due to Covid for over a year. I only just recently got my very first email from Wanetta, ever, and she's supposed to be the point person and account manager for his care. I reported Wanetta to the Director of Nursing (who quit) and the facility director, but they simply do not care. Beyond Wanetta's incompetence, it's hard to tell what goes on inside this facility during the Covid lockdown, but the outward signs are not good. I usually find my father to be unshaven with very long fingernails. I supply CBD oil, which is supposed to be tracked and administered like his prescription medications, but I can tell from the oil usage rates that Nursing is not administering his CBD oil according to the plan prescribed by his doctor. The list of symptoms of Killeen Nursing being a terrible facility goes on and on. Send your loved one anywhere else. Update: After finally being able to move my father to another facility, he gained 11 pounds in a little over 3 weeks. On top of everything else, they were basically starving him.

Avoid this place at all costs. Called in to ask a question and was given the most rude and disgusting service of my life.

There is a lot I could say good and bad. I will just say to family members do your research on all facilities in the area before choosing the first facility you find. I will not stoop down to the petty remarks of Riss Estes.

0.0 stars. Administration is terrible, they lack professionalism and any people skills. My wife filled out all of the required paperwork and after paying out of pocket for 2 months she was told they lost all of the Medicaid information that was given to them for review. Alyssa S. Is the only staff member that we encountered that would communicate and help my wife during these trying times. Alyssa went above and beyond. We pulled my mother in law out of there after a few weeks and having to find another facility. A difficult life decision made more difficult by an unprofessional office staff.

Fires people saying they are late but they are 20 to 30 minutes early

Friendly staff, happy residents! 😊

I was a resident there a few months ago and have tried to get my money back since they have it with no answer or no one calls me back I'm to the point of filing against the facility for theft and they kept all my clothes my Electric Razor and toothbrush and other things of mine when I got transferred to my new facility DON'T PUT YOUR LOVED ONES IN THIS FACILITY

Unacceptable staff response. My wife had to wait more than 30 minutes and my calling the nursing Station to get someone to check on her.