Shaili Felton's Online Review Report Card

I've seen Dr. Felton for about 3 years now. She is very knowledgable and can explain things very well, and they are very good about mailing me my labs results which I appreciate so much.My second year or so of appointments I was seeing Jennifer Skero, her NP, who is awesome as well. Only complaint is it takes a while to get an appointment if you have to reschedule. Her first two clinic locations, the wait times were not long, cannot speak to her third location at TTHUSC yet.

She abandons her patients! She moved and now the next appointment is in January of 2022. It was supposed to be August of 2021. My prescription will expire before then and will not be renewed per the new office. I had lab work done in preparation for my appointment which cost me $200 and are now worthless. She sent my medical records to some unrelated cardiology group! I now have to pay them to get a copy. Disgusting!

Dr. Felton and her staff are uncaring and careless. Her front office needs serious retraining because they are rude to patients and do not follow through when they say they will. Dr. Felton seems unbothered by the way her office runs, though. Her office took four months to schedule an MRI and when I told Dr. Felton about this and my concern surrounding the delays in getting a diagnosis, she blamed me and said that I needed to be put on anti-depressants. Furthermore, she recently cancelled my appointment (that I waited six months for) because she's moving offices. I asked her front desk if I could reschedule quickly because I'm in the middle of a serious diagnosis and they said no. When they responded, they acted like I was inconveniencing them. Dr. Felton is kind when you get to talk to her, but because her staff is so awful and that's who I've dealt with 95% of the time, I cannot recommend her as a doctor.

Dr. Felton and her staff lack basic compassion and professionalism. In January 2020, Dr. Felton told me I had hypercortisolism and stressed how important it was to identify the source since it brings with it a myriad of other health problems. The diagnosis process began with lab work and an MRI that found nothing. She then referred me to a neurosurgeon who recommended a more in-depth MRI that Dr. Felton would set up since she was the "lead" doctor. That MRI took four months to schedule and was finally set up by the neurosurgeon since Dr. Felton failed to do so. (I should mentioned that I called them on multiple occasions during this period to ask the status of the MRI.) The second MRI also came back inconclusive; Dr. Felton ordered an invasive blood draw from my pituitary gland as a next step. When I asked if there were other options, she replied that if I refused treatment, I would continue to get worse and there would be no reason for her to continue to treat me, even though I have another diagnosed endocrine disorder. I went for the blood draw in November 2020, which also came back inconclusive. At this point, Dr. Felton stopped communicating with me and my neurosurgeon relayed information to me. I was told Dr. Felton wanted me to have yet another scan done, to see if the tumor was outside my brain. I went and had a fourth test that came back with no results. The neurosurgeon told me Dr. Felton was working on my diagnosis and was in communication with better hospitals in Texas. Unfortunately, that's the last I've heard from Dr. Felton. She cancelled my appointment in mid-April (one I waited for 7 months for) because she's moving offices and when I asked her front office when I could reschedule, they said they didn't know- it would probably mid-summer. I understand COVID-19 has slowed things down and that moving offices means cancelling appointments. However, I've been trying to get diagnosed for a "very serious" condition for over a year now to no avail. What's worse is that Dr. Felton's staff have told me on multiple occasions that she isn't in charge of my care anymore because I've been sent to a neurosurgeon. Keep in mind this is an endocrine problem that Dr. Felton found! Furthermore, her office is careless and refuses to accept responsibility for their errors, preferring to place blame on me or other doctors/hospitals. This is by far the worst health care I've ever experienced and the lack of urgency and care on Dr. Felton's part has made this ordeal even worse.

Dr. Felton pawns all of her patients off to a Family Nurse Practitioner who is not licensed in endocrinology, yet bills for a specialist. She promised to be the doctor I would see, but twice has sent me to the NP. I have complex endocrine issues that need to be managed by a board certified endocrinologist.

I've seen Dr. Felton for almost two years and have been very disappointed with the level of care I've received from her. Dr. Felton is nice enough (if you get to see her,) but her office staff is uncaring and incompetent. I've been trying to get a diagnosis for over a year (something Dr. Felton found) and have been passed off to multiple doctors. It's evident that Felton's office does not communicate with my other doctors, as they've told me multiple times that it's my responsibility to relay information between all my doctors. Furthermore, whenever I've tried to follow-up with Dr. Felton's office, her nurses have no idea what's going on in my case, despite promising Dr. Felton is up to date on my case. Maybe if you have a routine issue, she'd be fine, although I'm hesitant to say that because her office can't even send prescriptions to the correct pharmacy and have messed up my labwork on multiple occasions.

She is a patient and good listener. A very diverse background and extremely capable.

This was a horrible experience from start to finish. I tired to get an appointment for almost 2 months. I have been having issues and really needed to be seen. (As I’m sure does everyone). I tried to call a month after my referral got sent over. They said they hadn’t received it and were backed up due to Covid. I tried to call back a couple weeks later. They said they got a piece to my referral but nothing else. I called and had my doctor’s office re send my referral multiple times. I asked them each time I called if they would please call to try and get my referral. This office is 2 hours away from me so it wasn’t a realistic option to take my referral in to make an appointment. They always acted like this was an issue. I called back today and spoke with Monica. Monica told me she talked to a lady and left a message to try and get my records. They never previously mentioned that that they needed my records to schedule an appointment. I stated I wasn’t trying to be rude but it was just important that I was seen. Monica laughed at me. I asked her why she was laughing, she kept talking to someone in the background about me. I asked if I could just talk to a manager or supervisor and got hung up on. I called back 3 times without any answer and finally a lady picked up. I only asked for a supervisor and was given a number to a hospital in Lubbock. I don’t recommend them at all. I will be getting a new referral and I hope my condition hasn’t worsened to the point of no recovery at this point.

Would not recommend. Office staff is short and uncaring, if they answer the phone at all. Dr Felton seems nice enough, feels she’s into hitting her numbers (quota) rather than listening to patient. Not flexible, does not listen, just reads labs, and types in her computer. She won’t run labs you suggest & mostly feels she’s in a rush to see the next number ( patient) . Just like most Endo docs. Waste of time and very disappointing when you really needed a specialist and help.

Dr. Felton fine, but her nurses are not concerned with patient care. Getting them to return calls is nearly impossible.