Cdi's Online Review Report Card

The office was clean and tidy as was the testing room this was not my first time here I have had mris and Xrays and the staff is very kind and professional they answer questions and overall everytime I have been here it is a nice environment where you can tell that the employees love their job the communication skills and call back service is spot on as well what more can you ask for in a health care system.

I got my MRI scan here. Neil who was my technician was super patient and compassionate as I delt with my claustrophobia even an open MRI I had issues. He gave me suggestions on how to deal with my claustrophobia and it worked getting all 30 minutes in without moving. I highly recommend this place. Very clean and neat. Staff was the best AAAA++++ ⭐⭐⭐⭐⭐

they have the most rudest front office I have ever encountered. No customer skills what so ever. The great thing about it is everyone went to another imaging place. maybe they will close this one down. your front staff should learn that your patients pay your salary. you need to clear out your front office and start over with people that appreciate even having a job at this day in time. Sad just sad

The staff is very friendly. The billing process is not customer friendly. I was told the amount I would need to pay AT THE TIME OF SERVICE. Okay done. Paid in full in the office. Then almost a month later I received a bill showing that I had not ever made that payment. I called the office directly and was told sure I can see the receipt but we just send that over to billing so youll have to deal with them. Thats not a response and youre making your customers do what should be your work. I should not have to chase down why my payment that you have a receipt for is not reflected on this bill. Bills should not even be generated mailed out until after the service is performed. When I called the billing department couldnt even get transferred there they told me that the insurance was just processed so far in advance that the bill dated 0604 service date was 527 just had the original amount that would have been owed.... thats a 7 day difference 5 business days and your system still couldnt see it was paid in full? The payment system just lets you enter any ol amount so if I wasnt paying attention and went in a paid this bill as it is reflected Id probably then have to call around to request my money back which would what? Be mailed out in a check after processing on my bank and your banks end? So... another 30 or so days? Your offices make enough money to fix these processes along with upgrade the payment systems.Other than that again the people are really nice.

My doctor sent in an order for an MRI for my left hip. I was called to set up an appointment the next day 315. They sent me a link to a registration form to fill out at home. This saved a lot of time at the office. The reception staff was very friendly and efficient in getting me in for my testing. I hadnt taken any pain medicine prior to the appointment because I had not yet picked up my prescription. The pain level that I had at the time was sufficient for me to require a cane to walk. My technician was Neil. He was very friendly had a good sense of humor and very sympathetic to my needscondition. It was very painful lying flat on my back but he did everything available to reduce the pain level. About half way through the test the pain got so bad that I started having muscle spasms. Neil came in and said that the images would not be useful due to the movement. He recommended that I take the pain meds and come back. The reception staff said they could get me in that same day 540 but werent sure if that would be enough time for the pain meds to take effect. They scheduled me for the first appointment the next day 800. My tech was Dan. I received the same professional treatment from him as I did from Neil. Im very hard of hearing and he made sure I could hear him whenever he needed to provide instructions. Although there was some pain I was able to tolerate it and complete the scan. All in all the experience exceeded my expectations considering my condition. Their desire to serve the patient was some of the best I have seen. I have been fortunate in my life to receive the best medical treatment when needed. I would add the folks at Center for Diagnostic Imaging CDI Mansfield to the list

My mom came for an ultrasound and the technician Michelle I believe helped her out very much. She was willing to go out of her way and ordered a second test from the doctor. The doctor said if the insurance covers it then we can do it. She then spoke to her supervisor and told my mom that they were willing to work with the price of the second test because they felt it was very important to get it done. She clearly really cares for her patients and goes out of her way to make sure we are getting the best care.

This is the absolute best place to and have any kind of Imagine done. All the people that I uncountered while I was there was nothing more than AMAZING. Highly recommend this place.Thank you to all the staff.I can go on and on forever about this its just so great.All staff from the front counter all the way to the techs and Drs. Absolutely amazing people her.Try them you wont be let down.

I will have to say I did get a little frustrated with how long I had to wait. But I soon realized why it took longer than I would like. Because of the COVID issues they are having to take extra time to clean and sanitizer after each patient. And than you add the patients that are closerfobuc and that bring on a whole other world of problemstime. I was very impressed with the girl at the front desk who was calm and patient with everyone. And the gentleman who preformed my MRI was amazing. Made me feel very comfortable and super friendly. They work hard at what they do so I just want to say thank you for everything you do.

I had a great experience this morning at CDI. I drove from Dallas for the open MRI. Both the front desk personnel and technologist Neil were very friendly and courteous. The facility is new and very clean Neil made me feel very comfortable and talked me through the whole process. That type of testing can be nerve wrecking but he helped to make me feel calm. They make you as comfortable as possible on the machine. The 30 minutes it took for the testing went by quickly with my earbuds and good tunes coming through the headphones. I highly recommend this facility for your imaging needs.

I had my CT scan in that facility on feb 25 2020 little did I know I would never come to find out if I had not called my doctors office requesting for CT scan result. The office told me they never received scan. So its been sitting in their file this long who knows they would probably keep it for some reason or another if had not called them to send it to my Drs office. Very unprofessional Never again