Wilfredo A Munoz's Online Review Report Card

Great with patients when the doctor is in

El staff es muy incompetente y lento,la dra Tiffany era muy eficiente y humana,pero ya no esta trabajando en esa clinica(alguien sabe donde se cambio?) ademas las esperas para consultar son de mas de 2 horas.

Love the staff the only down side they take a little long even when you have a appointment

Doctor Munoz and his PA's are tops. I am well taken care of every time I go see them Thank you Chris,Liz,Cinthia and Tiffany. God Bless.

So I have been here three times already and I love it. They are so kind and genuinely care for your needs. The wait is not that long and are very quick. Robert M and Cynthia Gonzalez are super nice.

Cindy is amazing. She treats my husband and me and is a wonderful soul. She is so caring and loving, and happy. I couldn't ask for better care than that from her.

I have not seen a doctor for a few years just because I have been blessed to not be I'll. However I hurt my arm and let me tell you it was that bad. So I call they said, "No problem just come on in no appointment is required". I went and signed up and I was treated and greeted great by staff. Met my doctor Cynthia Gonzalez she's amazing. Although I still got two shot 😭 ouch. My whole experience was great.

unfortunately the receptionist or the person at the counter is very pessimistic and rude when treating the patient if she is not in the mood to work or does not like her job, she must give that opportunity to people who are really interested in having a job and taking care to the patient in a polite and professional way since we are there by appointment and for health reasons not to be treated like nobody cares for you apparently she said the doctor got an emergency and went to the hospital to take care of someone my question is why she didn't call ahead of time to let me know my appointment needed to be rescheduled due to doctor emergency I lost one day at work she is the worst, she files documents of the patients and as a receptionist If the doctor doesn't fire her soon, he will lose a lot of patients including myself.

unfortunately the receptionist or the person at the counter is very pessimistic and rude when treating the patient if she is not in the mood to work or does not like her job, she must give that opportunity to people who are really interested in having a job and taking care to the patient in a polite and professional way since we are there by appointment and for health reasons not to be treated like nobody cares for you apparently she said the doctor got an emergency and went to the hospital to take care of someone my question is why she didn't call ahead of time to let me know my appointment needed to be rescheduled due to doctor emergency I lost one day at work she is the worst, she files documents of the patients and as a receptionist If the doctor doesn't fire her soon, he will lose a lot of patients including myself.

My issue is with the office staff rather than Dr Munoz (who I think is a wonderful and extremely proficient medical practitioner). I'd give him 5 stars, but alas, here we are. I'm Medicaid patient and required medications that were not first-line medications and required pre-authorization from Medicaid before I could get them. I initially called my insurance provider multiple times and they have not received the pre-auth, I call the office and they say they will at the end of the week. At the end of the week, I called Medicaid who informed they did not send it (I called and they said they will "soon"). I called a few more times with similar results, but my insurance provider also called to ask what was the issue and they were informed the medical staff were using the wrong fax to submit (no problem, mistakes happen). It's been nearly 3 weeks and I have yet to get my medication. They keep telling me they sent it, when I feel like they're committing the same error and submitting via