Glow Medspa Mckinney's Online Review Report Card

Let me start off by saying - I was super excited about this appointment. I purchase a "medium" package off of Groupon. Groupon did not have any specifications on what areas that were or weren't included. The price was amazing and they had really good reviews. I come from an industry where customer service is so very important and just wish this had been better. Tried calling to set up an appointment, but had a hard time getting a hold of someone. Had to leave a voicemail each time I called. Finally, someone called me back to get the appointment scheduled and the availability was 2 weeks out. This wasn't a problem. I assumed they were receiving high volume due to the great Groupon offer. I explained to the lady over the phone that I wanted my lip done and my chin done and purchase a "medium" area since they were both listed as a small area and the full face was listed under a medium area on Glo Med Spa's website. She said "Sure, that shouldn't be a problem." This lady also led me to believe that the first appointment, I would be receiving treatment along with a consultation. Fast forward to today, I arrive for my appointment 10 minutes early to complete any paperwork, etc. As I am signing in, the girl at the front said "We are seeing you for the full face." That's when I mentioned again that my area of concern is my lip and chin area. I don't need my cheeks or the upper part of my face completed. I bought the medium package just to do the lower part, basically lip & chin. They explained that they can't do that. It would need to be the full face. They didn't mention that it could be another medium size area. I also didn't know that my appointment was only for a consultation. That it wasn't for the actual treatment. I told them that wasn't explained at the time I have booked the appointment. I told them I was very disappointed as these are the areas of my concerns. When I mentioned that I wanted to go ahead with a refund, they did say they would do it, which was good, but I just felt as though they weren't very accommodating. They knew what areas I was concerned about, and not once did they say "Hey, this is your consultation time, why don't you come back and let's figure out how we can make this work." Instead, they continued to just debate the areas through the front office window. This led to confusion on my part too. I think that if they spent the time sitting with me and explaining the areas and trying to keep a customer some of it could have been avoided. By the time I brought up moving the location of the area I will have treated - apparently - I wasn't even able to have my consultation appointment that was scheduled. They had booked appointments so close together, that they weren't even able to see me as the other appointments had arrived. They also kept trying to up sell me to a $99 monthly subscription. I am like why would I do that when you aren't even accommodating me now? In the end, I kept my Groupon, had to reschedule my appointment for another week out. We will see how that goes and I will update my review. Ultimately, I still so disappointed and kind of wish I had just taken the refund. At least I didn't pay full price.

Let me start off by saying - I was super excited about this appointment. I purchase a "medium" package off of Groupon. Groupon did not have any specifications on what areas that were or weren't included. The price was amazing and they had really good reviews. I come from an industry where customer service is so very important and just wish this had been better. Tried calling to set up an appointment, but had a hard time getting a hold of someone. Had to leave a voicemail each time I called. Finally, someone called me back to get the appointment scheduled and the availability was 2 weeks out. This wasn't a problem. I assumed they were receiving high volume due to the great Groupon offer. I explained to the lady over the phone that I wanted my lip done and my chin done and purchase a "medium" area since they were both listed as a small area and the full face was listed under a medium area on Glo Med Spa's website. She said "Sure, that shouldn't be a problem." This lady also led me to believe that the first appointment, I would be receiving treatment along with a consultation. Fast forward to today, I arrive for my appointment 10 minutes early to complete any paperwork, etc. As I am signing in, the girl at the front said "We are seeing you for the full face." That's when I mentioned again that my area of concern is my lip and chin area. I don't need my cheeks or the upper part of my face completed. I bought the medium package just to do the lower part, basically lip & chin. They explained that they can't do that. It would need to be the full face. They didn't mention that it could be another medium size area. I also didn't know that my appointment was only for a consultation. That it wasn't for the actual treatment. I told them that wasn't explained at the time I have booked the appointment. I told them I was very disappointed as these are the areas of my concerns. When I mentioned that I wanted to go ahead with a refund, they did say they would do it, which was good, but I just felt as though they weren't very accommodating. They knew what areas I was concerned about, and not once did they say "Hey, this is your consultation time, why don't you come back and let's figure out how we can make this work." Instead, they continued to just debate the areas through the front office window. This led to confusion on my part too. I think that if they spent the time sitting with me and explaining the areas and trying to keep a customer some of it could have been avoided. By the time I brought up moving the location of the area I will have treated - apparently - I wasn't even able to have my consultation appointment that was scheduled. They had booked appointments so close together, that they weren't even able to see me as the other appointments had arrived. They also kept trying to up sell me to a $99 monthly subscription. I am like why would I do that when you aren't even accommodating me now? In the end, I kept my Groupon, had to reschedule my appointment for another week out. We will see how that goes and I will update my review. Ultimately, I still so disappointed and kind of wish I had just taken the refund. At least I didn't pay full price.

Exceptional service and luxurious facility. It is one of the best spas everyone super friendly from receptionist to technician. Mya is great! I would recommend Glow Medspa 100%.

As per always, a great experience! Professional team, top quality services, on time scheduling, and friendly to boot. I've been searching for a spot like this for years and am so glad to have found them. Thank you so much Team Glow!

I had laser hair removal done on my legs and I think they did a decent job. I finished up 12 sessions and still have a good amount of fine hair left. Not sure if it's them not lasering everything or me for having fine hair. Each session was quick at about 10-15 minutes. Most of the staff members were sweet and engaging. The only bad thing is the wait time. The first time I was there, I waited 55 minutes before being seen. From there, it was anywhere between 10 to 35 minutes. Note that I have appointments every time. It didn't matter if I went on a weekday or Saturday, the wait was usually long.

Hands down the best experience I've had at a med spa to date!! Went in for hair removal and was initially kind of nervous but the ladies in the office are SO kind and welcoming. Especially Bri and Alexis. They both took the time to explain everything to me in detail. I definitely recommend this location in McKinney!!

They are so professional and kind, always ensuring your a comfortable throughout the process. I’ve seen results quickly without even getting through all my treatments.

Alexis and Alex are awesome! They make my treatments fun and exciting. I’m never nervous, I feel comfortable. This Medspa made me feel comfortable, making sure I wasn’t in pain!! Really a great place!!!

This place is clean, professional, and the staff is extremely knowledgeable and friendly! Special thanks to Alex and Alexis for always making me feel so welcomed and comfortable!

Alex is the sweetest! Amazing staff that makes you feel at home.