American Forensics Mesquite's Online Review Report Card

This place is ridiculously slow in providing autopsy information needed for a death certificate. Their excuse is COVID. My husband passed away before the 2nd wave of COVID hit this summer. It has been over 9 weeks and they do not care. Their attitudes are horrible and their response is that they have 90 days. Just because you have 90 days doesnt mean you need to take 90 days. I feel bad for people who need money to pay bills pay for funeral service handle financial matters etc and are unable to do so because of American Forensics delay. By all means if you have a choice for an autopsy go elsewhere. Dont have your loved one transported to this place in Mesquite.

Would not recommend I paid $2,800 for a private autopsy For my mother in March 2021. The first red flag was they sent my mother to the wrong Funeral home after I completed the paper work and told them the address to send my mother to after the autopsy. A Careless mistakes such as not reading the paperwork is very vital when it comes to doing a autopsy. They did go back and pick my mother up and take her to the correct location. As of today 08/20/2021 I never got a follow up call from the company since March 22,2021 to update me on the status of my mother autopsy today i decided to call them and was told they will see about getting me a update. I personally don’t fell like a business should be ran like this seem more like they focus on taking $2800 and not on the quality of work provided or customer service. My mother body was messed up too even after my effort to make sure her body was in presentable condition. I prepared my mother body from the hospital cleaned up blood placed Medical gauzes in her mouth to keep her lips from being twisted straighten her hands and made sure her feet was in hospital boots so they didn’t bend. The way they shaved my mother hair was unacceptable and forced me to have to buy a wig instead of washing her hair and fixing her hair so that she could look like her self… so way your option after paying i regretted it good thing I was hands on and with my mother over 98% of the time and I’m fully aware my mother aspirated from throwing up and having a tube down her throat and the staff refusing to doing a scan to see where the throw up was coming from Which could have saved my mother’s life

Original coment: No stars. Avoid this place like its Covid.New comment: Allow me to clarify, since I am apparently not a real person. I called three times, roughly four or five days ago, before I got through to talk to someone and when I did finally talk to one of their representatives the individual came off as impatient and not particularly helpful. If my business isn't welcome that's fine but my review is valid. I dont not want any money from you and you most certainly wont be having any of mine. I'm sorry my first comment was short, I've been having a tough time but it was warranted.

This facility was so kind and professional to my family. A judge court ordered an autopsy due to a fatal car incident. The staff was very comforting and gave me step by step instructions on the process required to bring my aunt home to her son.

I wish there was a way I could give this piece of garbage facility a negative five stars. They completely ruined my uncle’s body as if he were some sort of experiment. They didn’t even refrigerate him according to what the receiving funeral home told me. And according to other sources this is the third complaint against this facility in the last six weeks. I promise you I am not letting this slide and you will pay for the poor and botched job performed on my uncle. I am filing a complaint with the State of Texas and every governing board affiliated with this pathetic company.

Great company and group of people ready to give you the answers you've been looking for. This my number 1 resource and recommendation.

The people here are EXTREMELY PROFESSIONAL, THOROUGH & THEY CARE! They made my experience A LOT easier because they took the time & were VERY SINCERE & COMPASSIONATE about the Loss of My Father!

18 years as a funeral professional and this is the only group we recommend.

Kelly W. When a family calls us for an autopsy then backs out you have to pay for the removal services. Your review is very unfair because you never received any services from our physicians you just used us as a mortuary service and then tried to stiff us on the bill.D. Leavitt CEO

This is an amazing group of people!! Caring, smart and patriotic. I highly recommend American Forensics.