Imaging Plus - Mt. Pleasant's Online Review Report Card

It's better for me to seek amputation at Texas Scottish Rite Hospital for Children.

Open Imaging has never been a pleasant experience. Not one time have any of the ladies at the front desk been friendly or helpful. My husband and I both would rather drive to another location than have to put up with their attitudes. Today was one of the worst. I was scheduled for a Ct w/o contrast. All my insurance and medical records were sent over from the doctor. Tina, who waited on me, was rude and made the comment “did anyone call you yesterday?” No! Again it was all arrangements were made through orthopedic. She lets out a total disgust of a sigh. Then gets up and goes right behind me to speak to another woman. Well of course I can over hear all of it and finally turn around and say, “is there a problem?” She finally says, “well do you know what your deductibles are?” “Why yes I do, I’ve met my deductible and out of pocket for the year!” So the other lady, didn’t catch her name, says, “we will just do it and if anything is owed, we will bill her!” Which part of, “I have met my deductible and out of pocket, did you not understand?” So when she sat back down in her chairs all in a huff I said, “maybe someone in your office needs to learn to do their jobs and start calling the day before!” Now once I got past the three rude ladies In the front, my CT tech was wonderful. But she always is. I think my best advice is to teach your front staff to be friendlier and polite. Your patients are the money and food chain that keep you alive and in business.Sandy Hooper

I have NEVER been treated so poorly as a patient! Well rephrase that Lupe and Rocio treated me horrible. I had my 1yr needed to check for UTI, 1st day attempt: I got there at 5:03 (yes they were closed) so I tapped on door to ask if I could just drop of sample, I waited on the sidewalk looking in for 15 mints until one came to the door said sorry were closed. Really wish they told me that 15 mints ago.. anyways 2nd attempt: my mother took my daughters new sample the next day, they refused to take it because she wasn't the guardian, understandable, so mom offered to call me for verbal consent or even have me call off work early to come sign, Rocia said no cant do that. (But while I'm at work 30 mints later the tech calls saying I'm ready for ur daughter...i said I'm sorry but my mom has already left plus the sample was bad by now. Tech said well u just needed to give verbal consent! Wow so It would have been fine. 3rd attempt: I go to drop of new sample (note im have to put a urine bag on a 1yr old, not fun) I drop it off but they say ul have to wait to sign consent... so i go drop off my 6yr old son at the dentist just to get back in time. I get back Lupe says sorry u left ul gave to wait. (Its literally only a signature they need) so I wait and wait. Dentist calls hey come get ur son he's done. I go to leave out the door, she says oh wait I'm almost ready for u, well of course I have to run and grab my son 2 buildings over. So when I return I tell her ok I'm ready to sign. Lupe says oh that was ur choice to leave, ul have to wait. So I wait again, shes calls me up for 2 signatures looks at me and says ok thats all!

This place used to fine. During the virus, they seem to be very disorganized. With a bad attitude toward the patient. Full of excuses, blaming Drs., insurance etc. They need to take responsibility for the service they provide.. Make me feel like I’m an inconvenience in their day..

They took me right in and I was out of there in 30 minutes counting checkin...

I been on hold for mor then 20 minutes on the phone..I guess they don't have help up there?