Oaktree Assisted Living's Online Review Report Card

Oak Tree is a nice facility with beautiful decor. Most of the staff is good However, one of the most important things, the food, their meals are horrible, the food is cold and meats are tuff and the choices are limited. I honestly would not feed anyone what these residents are eating. They have no Chef in the kitchen and the cook lacks experience in food preparation. We addressed this for almost 2 years and it never got resolved. The owner, and management do not seem to care what the residents eat. I feel bad for the residents as they do not want to speak up or may not have advocates to vouch for them. I would highly recommend visiting at meal times for a few days to see what they are being fed. It’s a huge issue that you may overlook because they are the cheapest in New Braunfels. But like they say.., “you get what you pay for”.

I would not recommend this facility to anyone. They do not provide nutritional meals. They food quality is sub standard. Fruits and vegetables are offered only on occasion. We were having to supplement almost all meals with take out, Uber eats, homemade etc. Our complaints were never appropriately addressed and corrective action was never taken. Talk to other residents about the food before deciding on this place.

I must start with how nice the Oak Tree Assisted living facility is in New Braunfels. However, after a number of years trying to rectify a very serious nutritional substance problem with the cook, director, nutrition specialist and finally the owner. We were very concerned for my mother as a resident at this facility to no avail, our family decided we had no other choice than to move her to a more caring facility. The food is atrocious and the facility does not have a true chef on staff but rather a fly by nite cook, whom does not care or take pride in what is prepared for the residents. The food is a hit and miss of what will be on their plates. A true guessing game of what you are going to eat. The food is cold, not well prepared, over cooked and hard to chew at times, and no type of thought process seems to go into food preparation for the residents. This assisted living could be a top notch facility if the management and owner would care about how their residents are be fed with the nastiest food they are serving them. The activity director is a caring person whom gets her residents involved in daily activities. The med techs are wonderful and very caring and helpful always. It is a shame that all of our efforts fell on deaf ears about the horrific food that was being served to our loved ones and we had to move along with three (3) other residents in one month. Please ask the tough questions before deciding on this facility, like do you have a chef, how is the activity director and med tech and the overall maintenance management of the assisted living facility.

Wonderful facility with amazingly kind people who work there. They really take the time to take care of the residents here. They put on events all the time for the residents and their families. Im incredibly thankful for these kind people taking care of my grandparents!

Best assisted living we have seen, by far. Not too big, not too old, well priced. Still shopping around but can't find a place as good for even more money. They could use more staff but that seems true of everyone.

This senior living facility is not Corporate owned and is operated like a home versus a business. The management and staff sincerely care about the residents and their well being. It is a smaller facility that offers a more intimate environment. The nursing/medical staff at the facility are spot on in making sure that medications are administered correctly, and timely.

I work with Family Heritage Life and I do business with many nursing homes and their staff. I must say, this is the nicest and most sincere staff I have met. Eileen is super nice and professional and if anyone in my family ever needs assisted care this is where I would go or recommend.