S. Grant Smith's Online Review Report Card

Had a very good visit today. Dr was on time and assistants were pleasant and efficient.

I am so thankful that I found New Braunfels Vision Center. Dr. Tompkins was amazing. She answered any and all of my questions. She was very friendly and got my prescription right on the first try (I haven’t had luck with that at other places in the past). As long as I live in NB I will be visiting Dr. Tompkins. The ladies in the office were very nice and helpful with making an appointment. The lady that took my payment at the end was very nice as well. Very impressed!

The office staff was friendly and professional. The cost of my cataract surgery has exceeded their quote by hundreds of dollars. I have had two additional laser procedures done after the cataract surgeries, and now I am told I need LASIK surgery at an additional cost of several hundreds of dollars. Would not recommend.

We have been using Dr Grant's practice for about six years now and have only received the highest quality care. We have recommended this office to friends and family and all have been very satisfied. Dr Smith, Dr Levar and Dr Tomkins are all easy to work with, patient and understanding.

Dr Smith and the staff were amazing! My entire family sees them and now so do our employees. You can’t go wrong with any dr at this facility. Everything they use is state of the art!!!

Rude and inefficient service. When I arrived at the prescribed 15 minutes before my appointment. I provided my insurance cards as I was to be a new patient to the practice. The receptionist asked me to sit at a computer station to complete a registeration questionnaire, which was fine. The receptionist who was rude and dismissive told me to come back when I completed the questionnaire. I did so, but the receptionist was constantly on the phone, so I couldn’t get a word in edgewise to tell her. It took 1/2 hour before l could inform her. When my total wait time to get in to see the doctor approached an hour, I decided to leave. Given the rude and dismissive way I was treated by the receptionist and how time inefficient the check in process was, there is no other conclusion other than this medical practice has systemic issues in their processes and procedures. If this is the way the front office handles patients, how can you have confidence in the quality of care by the doctors and technicians?

Was referred by my primary physician and tried to schedule an appointment. Receptionist was extremely rude and only cared about what insurance I have...also, stated Dr. Smith wouldn't see a new patient for over a month from now. Will let my primary doctor know and I'll find another ophthalmologist.