Air Care's Online Review Report Card

Wish I had read the Google reviews first.<br>I had an appointment with Air Care Plano over three weeks ago and have still not received a single follow-up on my blood test results. The communication here is absolutely terrible, no updates and zero accountability.<br>Dr. Herrscher was dismissive and seemed completely disinterested in patient care. It’s shocking how little they value their patients’ time or health.<br>If you’re considering coming here, don’t waste your money or your patience. There are far better clinics in Plano that actually care about their patients.

I went here for almost 2 years. My first appointment with Dr. Herrscher wasn't too horrible, but he is very very inconsistent. Don't even think about mentioning MCAS too him or hes going to laugh at you. Not only that, but he wont even believe some symptoms you say you have. My very last appoitment I was telling him about some of the other weird things that were going on just trying to see if he could at least point me in a direction and he laughed at me. He said something very quickly after he laughed and then walked out. I was straight up shocked because that never happened before. The staff is also pretty rough but unfortunately that is just most medical places. I would go anywhere else but here. If this was my only choice for MCAS id rather just suffer because its not worth the emotional trauma you will get from here on top of already battling illness.

Potential MCAS sufferers…beware of Dr. Herrscher. He did not listen to me with a genuine curiosity to learn. He interrupted me, and used jargon while speaking quickly to dismiss my symptoms.<br><br>He claimed I might not be eligible for labs due to insurance, but advised I go ahead and try to schedule them anyway. He was about to head out and it wasn’t until then that I decided to reflect his tone and energy back towards him. I reminded him that’s if I even WANT to proceed with that treatment, which I haven’t even decided on yet. He quickly changed up his attitude and became instantly more professional with me after that. But the issue is, I shouldn’t have to laugh at a doctor to get them to listen to me.<br><br>if a doctor isn’t patient, compassionate or curious enough to LISTEN (just listen!) while I speak, please pardon my French, but why the hell should should I trust them to care for me? The way he zoned out while I was talking had me thinking he was allergic to listening to patients.<br><br>At the end of my appointment, I told the nurse I wouldn’t be coming back. When she asked why, I simply told her that Dr. Herrscher was unpleasant to work.<br><br>If stress triggers your symptoms, you’ll definitely want to avoid this doctor. Go to a doctor that honors your presence, not rolls their eyes at it.

If you suspect MCAS, don’t go here. I hate that they advertise it on their website but the doctor rolls his eyes at you. I went to all kinds of specialist last year and only started feeling better when another doctor suggested MCAS and started that protocol.This doctor made up his mind before even listening to me. Just a side note, I never return to doctors that don’t listen or roll their eyes at me. Won’t be returning. People are desperate to feel better. They don’t want to waste time and money to have yet another doctor roll their eyes at them. And please take MCAS off your website!

My experience with Dr. Herrscher’s office was disappointing. I waited months for an appointment, only to have a brief interaction that left me with more questions than answers. I felt rushed and interrupted during the visit, making it difficult to communicate my concerns. The prescription I was given has been difficult to obtain, and I struggled to get guidance from the office on how to find a compounding pharmacy.<br><br>I was repeatedly told I would receive a call back regarding my concerns, but follow-up was inconsistent. When I reached out after waiting over a week, I found communication with the front desk frustrating and unhelpful. I did have a positive experience with Dr. Herrscher’s assistant—she was truly fantastic—but overall, interactions with the office left me feeling dismissed and stressed.<br><br>If you are dealing with a complex condition like Mast Cell Activation Syndrome and need a specialist who will provide thorough support and follow-up, I would recommend exploring other options.

I have never truly met an altruistic medical staff until I came here. They were so attentive and the doctor spent TIME with me. She listened actively and intently in a refreshing way. The nurse was so compassionate towards my toddler and myself.<br><br>I have had a lifetime of bad experiences with doctors and nurses that have kept me from caring for myself. This is the place that makes me feel so cared for that my health no longer feels like an uphill battle. I am so grateful to these wonderful people. Every patient here is in good hands.

If you are looking for a Mast Cell Activation specialist, look anywhere else but here.<br><br>Dr. Herrscher already decided before walking into the exam room that I was a waste of his time. He was extremely rude and dismissive from the beginning. His first question to me was, and I quote WORD FOR WORD, "What do you /think/ is wrong with you? Because there isn't anything wrong with you." Then proceeded to ask questions in a condescending tone, and interrupt while I was answering. I never got a full sentence out, and he did not want to actually listen to my medical history. He then left the room for about an hour, during which he said he was reviewing my chart, which I had all documentation sent in prior to my appointment, and came back three separate times to ask me for answers to questions I already answered when he barely let me speak. He did order the 'Mast Cell tests' and prescribe gastrocrom because "It wouldn't hurt me to take it even if I didn't have Mast Cell Activation Syndrome." Which felt like he did so only to get me out of his office.<br><br>However, Dr. Herrscher failed to tell me to stop taking my leukotriene inhibitor prior to taking the tests, which would directly impact my results. My leukotriene levels were on the higher side of normal, and I am left to wonder to this day if I had been off of my medication if it would have reflected an elevated level and provided answers to my unexplained anaphylactic reactions. Instead, I continue to become 'allergic' to new things, my diet being so limited I was malnourished and had to get a nutritionist, and an extended hospitalization due to having anaphylactic reactions to multiple antibiotics, trying to fight an infection.<br><br>Due to the absolutely unacceptable service I received from my initial visit (more details below), I had no intentions of returning. I sought out another allergist to interpret my results instead.<br><br>But I did get my results emailed from Dr. Herrscher, which basically said that nothing was wrong with me, to take vitamins, and referred to the Gupta Program for BRAIN RETRAINING. That it is all in my head. (Ask the many providers/nurses that saw my reactions, it's not.)<br><br>Besides Dr. Herrscher's absolutely HORRID bedside manner, other complaints for their despicable actions would include:<br><br>• Having to put a DEPOSIT down for an appointment months and months in advance, only to be treated as I was.<br><br>• The office staff being extremely rude, from the ones I've spoken to on the phone, to the receptionist, to the check out, and the nurse/medical assistant.<br><br>• Dr. Herrscher literally complaining ABOUT ME, in FRONT OF ME to the check out staff. And making a point to tell then that he is only going to see one 'Mast Cell' appointment a week.<br><br>I left the office crying from the way the entire appointment felt, and immediately called the provider that referred me TO HIM to warn them to never send anyone there again, explaining my terrible experience.<br><br>Don't advertise on your website that you specialize in Mast Cell Activation if you don't want to see people who are coming to see you about Mast Cell Activation.

Dr. Herrscher is a wonderful and caring immunologist/allergist. He really works hard to help his patients feel better and will keep fighting to find solutions. He is very knowledgeable regarding rare primary immunodeficiencies and his infusion suite is a very comfortable one. My health would not be where it is now without his expertise and his supportive staff.

Dr Saifi is very thorough and caring. I have been coming to the Plano location since May of 2021. I read the prior reviews and it seems that there have been some positive changes because most of the staff has been there since prior to my first appointment.

I highly recommend Dr. Herrscher. He is a phenomenal Immunologist/Allergist who is kind and very knowledgeable of rare immunodeficiencies and other medical conditions. His expertise and care has been instrumental in keeping me out of a hospital which means a great deal to me. He has referred me to other excellent specialists for my secondary conditions to which I’m very thankful. His infusion center is a nice atmosphere with comfy recliners and a relaxing place to get IVIG infusions or other biological treatments.