Texas Allergy And Breathing Centers's Online Review Report Card

I don't know what these reviews are talking about. Could just be racism, who cares. I had no issues with anyone here. Everything was really quick. From the front desk, to the doctor, to my sleep study. Took a total of 20 mins, maybe less. They even made it cheaper for me.<br><br>Outside of their control, is the whole buildings elevator. That thing is a little sketch lol.

I called to schedule an appointment and was told that my insurance was in network with them. I requested an appointment for the Plano office. A few days later, I received a text message with a link to confirm my appointment. When I clicked on the link, it said that my appointment was at the Mesquite office. I tried multiple, multiple, multiple times to get through to the office to confirm whether or not I was scheduled for Plano or Mesquite. I was never able to get anyone to pick up the phone. I even sent them a text message, with no response. At that point, I decided that I do not want to see a doctor that I’m not able to actually speak with someone when I call. I then clicked on the link again and modified the appointment to cancel it. After that, I received a text message with apologies for their delayed response. And I was also told that I need to contact my PCP because my insurance is not in network with them. I feel like I simply had a lot of wasted time for nothing.

This has to be one of the worst doctor’s offices I’ve ever had to deal with. The actual physician is great but scheduling is a nightmare (seems as if these are outsourced calls. Most recent call I could barely hear the guy because there was so much background noise). Scheduled an appointment 3 months ago and just called to follow up since I never received a phone call letting me know I had an appointment today, to find out that appointment was never entered into their system.<br><br>Update: this is still the worst doctors office that I have ever been to. DO NOT COME HERE. If you do anything today, schedule your appointment at a different practice. Today they were over an hour behind schedule, never mentioned/called to let me know about this before coming/while checking in. Then proceed to let me know they had a different appointment time down for me, even though I received an email and call a day before confirming my time. In addition to this I witnessed them turn people away and make them reschedule appointments for being late. These people had called to let them know about this (but since they work through a call center) this was inaccurate information and this was never communicated to the actual doctors office.

I try to not leave negative reviews, as this world is already negative enough as it is, and I try to be encouraging whenever I can. Regretfully, I must make an exception with Texas Allergy and Breathing Centers, 3900 American Dr, Ste 203 Plano, TX 75075. My healthcare provider referred me to their facility in order to address a potential sleep disorder. On November 14, 2023, Texas Allergy and Breathing Centers scheduled my appointment for December 1, 2023. On November 27th, they called my wife's cell phone number and told her they were rescheduling my appointment for December 8th. I thought it was odd that they called my wife instead of me, so I thought my healthcare representative must have given them my wife's "emergency contact" number by mistake instead of my phone number. However, when I brought this to her attention, she confirmed that she had given them my cell phone number, and she suggested that I give Texas Allergy and Breathing Centers a call to make certain they only call MY cell phone number, not my wife's. Sadly, I was NEVER able to get through whenever I tried calling (and I tried for days, several times during business hours). The outbound message states, "We're sorry we missed your call. Our staff is busy assisting other patients at this time ...." After several days of trying to get through, I explained my frustrations to my healthcare representative, including how/why their not answering their phones is indicative of other (as yet unforeseen) underlying concerns. She understood my concern, and she very apologetically asked if I would like for her to refer me to a different provider. I decided to take her up on the offer, and I am now scheduled with another facility. I called to cancel my appointment with Texas Allergy and Breathing Centers, but (of course) I had to settle with leaving them a voice message. Incredibly, Texas Allergy and Breathing Centers ALSO doesn't check their voice messages because they called my wife's cell again on the day of my appointment to see why I wasn't there. This time my wife was at home with me when they called, and she handed me her phone so I personally expressed my frustrations to the representative. When I explained that I had tried and tried to reach them, but was only able to leave voice messages, the representative became defensive, stating that he's there from 8:00 to 5:00 PM and always answers the phone. He even had me confirm that I had been calling the correct number (which I had been doing). He did not acknowledge any shortcomings on their end at all. I remain appalled at their level of service, or shall I say lack thereof. Sadly, my only negative review of any medical facility is for one at which I have never been a patient.<br>July 3, 2024 update: This same office called me again in June 2024 to see if I wanted to schedule an appointment. I informed them that I am currently under the care of another provider.

This place has some nice employees but fails in every other way. This place is highly unorganized. I have been trying to get a call from them to get sleep study results for 3 days now. They keep missing the appointments they scheduled.

Don't ever go to this doctors office they give you the run around and theres always miss communication been waiting on medication to be sent over to walgreens since February 8th amd still hasn't received it. I've been calling the office everyday and a man says the plano office is not open but clearly online it shows the office is open. Please save yourself the headache and don't go there.

Please avoid this place! My sister was seen and the whole process was sketchy from start to finish. From the inability to speak with someone on the phone, dirty office, and lack of information provided, it was a terrible experience. I wish we would have seen a review like this prior to scheduling.

Stay away from this place. I could have given 0 stars if I could. They do all kinds of unnecessary tests and try to bill you for it. Please check with your insurance before you have them done. They will try to tell you that the test will be covered by insurance so there is no harm in getting it done.

It is always very dirty and the staff in front are not very friendly, I do not recommend it.<br><br>El lugar siempre está mui sucio las personas de enfrente no son amables<br>Parece que solo les interesa cobrar a la aseguransa y no brindan un buen servicio a parte que bine a una cita y la en fermera tenía tos y no traía cubrebocas<br>Mi hija tuvo que pasar la noche aki para su examen del sueño y la cama estaba sucia abia dos gusanitos pequeños caminando por las Cobijas para ser una clínica esta mui feo<br>Aparte q si cánselas tu cita para reagendarte cobran dinero dise q si dejar tu opinión podrías ganar 50 así que esta es mi opinión mas sincera

This place is horrible! This place was referred by my dad family doctor. I called this place to make an appointment for my 72 years old dad for Wednesday 9/20 @ 10. They called and reschedule him for Thursday 9/21 then called again to canceled him again and reschedule for October- 6 even clearly on the phone my dad told them that he won't be going there because of how unprofessional they already are with cancelling and reschedule him multiple time. My dad live in Dallas by himself and was paying someone to take him to the appointment, screwed up their work schedule because this practice keeps cancelling. Very inconsiderate of patient's time and schedule. Reading at other reviews seems like they have the same issues. Their front desk is also rude! Please stay away from this practice. They don't value your time!!