The Behavior Exchange's Online Review Report Card

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Never recieved a call back to start services after my daughter's evaluation.

Please read all the reviews before trusting this place

Do NOT do business with this place. We took our asd daughter in for an assessment for services. We were assured by them and the insurance company that it would be 100% covered. We randomly got a $300 charge today to our bank account for no reason. She was never enrolled and hasn't been back since, so why did I get charged?? I talked to Behavior Exchange right after, but they couldn't tell us why they charged us, other than blaming my insurance. We also spoke to our insurance company next, who stated it should be covered completely. So, now I'm out $300 and in disbelief with their business practices... Use at your own risk!

The therapists truly care about clients and strive for an environment where they can thrive. There’s almost nothing they can’t handle! The center is beautiful and enriching and it has truly been a pleasure to know the team. Absolutely amazing !

This staff has been nothing but amazing to our child. They are really helping her make progress.

Unfortunately, after more than 3+ years of excellent experience at The Behavior Exchange one particular policy has pretty much ruin our experience.To all future parents, I would like you to understand their Cancellation/Vacation Policy. They do not have excuse abscenses so you either pay 50$ from unexcused absences or 25$ for excused absences. Even, in our case, we submitted a vacation request 4 MONTHS in advance to give them time to update their schedule but they still end up charging us 25$ per missed day. To me that is unacceptable, especially considering they can take a day off for staff developmental day and notify parents just 2 weeks prior with no recourse for parents.Update: 9/3/19 - Our child has been out of school for more than 3 weeks and now we got a backdated charge : dated February of an additional charge of 100.00. No other additional explanation on charge. DO NOT AUTHORIZE THEM TO DEBIT YOUR BANK ACCOUNT.

This place is horrible. The HR director was extremely rude to us when we spoke about a certain matter. My son was there and heard her making disparaging comments toward one of the employees when her back was turned, rolling her eyes as if she had been bothered. Also, she was talking negatively about other parents, or someone, when we walked in. The front office reeked of alcohol, though this could have been coming from anyone. This occurred when we met everyone in order to decide whether to send our kid there. I at first thought nothing of it, but after sending my child there and seeing how unprofessional, sneaky, money hungry, and cold they were, I started to put 2 and 2 together about some side comments I had heard. This place is hands down the most unprofessional, immoral and racist place I have come across. Please look elsewhere. They are all show and presentation with zero follow through, except some folks don't do very well with the presentation at all

My son was badly abused and neglected by Disd earlier this year and they promised our family therapy to work with and help us gather our selves and cope with life and build on our strengths. We only got 2 hours of family therapy in 3 months.They worked with our son on things to mask his autism and not help it. For instance they wanted our pictures early to drill in to him “hi mommy” instead of helping him to learn things like, “hurt or hungry”. Now they are harassing us by sending cops to our house and calling all of our emergency contacts continuously since we have pulled our son out of their tormented therapy. I never right reviews but my God I have to let the world know how horrible this was for my child this summer. He regressed, wouldn’t come out of his room, peed in the corner and I knew something was really wrong like I had seen earlier this year. Everyday I picked him up from here everyone was so happy and they said everything was great but even a typical 8 year old doesn’t have great days all the time. I fear for the kids that the are teaching to just be happy and not work through their real feelings. After researching this positive Aba they are practicing I found it has a higher suicide rate. Aba does work if it is done correctly but they have it all wrong. Please if you are still considering this place because you have high hopes for your child look at the glass door reviews and see what the staff says after working there.

They charge for excused absences even when they are submitted more than 4 months in advance.  25$ fee.Be wary.