Vio Med Spa-Richardson's Online Review Report Card

Thank you Zainab, I can’t wait to the results. You made me feel comfortable! See you soon.

I've been going to VIO Med Spa for two years now. Recently, Zainab has been taking care of me, and I cannot say enough great things about her! She is an RN and is highly skilled in all areas of care. She has lined out a skin care plan that is best for me, and I trust her implicitly. The results have been life-changing! Thank you Zainab for matching my skin to how I feel on the inside! The staff is professional, and always on top of discounts, my appointments, and care. I highly recommend VIO Med Spa!

Zainb is outstanding. The Richardson location has a welcoming atmosphere and an excellent staff. I’ve had impressive results from services customized to my needs, and I strongly recommend VIO Med Spa.

Everyone was so nice and polite. Helped me with everything I needed.

Zainab is the best for filler and Botox! She always does my lips exactly how I ask and they always come out better than I expected! Z and all the girls at Vio Richardson all go out of their way to make you feel comfortable and relaxed. I recommend Z for full facial balancing! Results are very natural and undetectable.

Fabulous medspa! Zainab did a fantastic job with the laser hair removal. Everyone is very courteous and knowledgeable. Highly recommend!!

Always a great experience coming back. Jackie and all the ladies are amazing ⭐️✨

The Glow facial left my skin feeling & looking soooo good! This is the best that my pores have ever looked… It’s been about 3 weeks since I had it and I can’t wait to go back! Sarah was my esthetician and she made the experience 10/10. She walked me through the entire process. Let me know exactly what she was doing & why And also did my extractions the best than any other esthetician I’ve been to!

Excellent Experience from pricing to the ladies that work there (Meg and Katy!). I will absolutely be going back (and have already) !

I had two extremely disappointing experiences with VIO Med Spa that I can’t stay silent about. I feel manipulated, misled, and disrespected — both in how I was treated and how they handled the billing. Visit #1 – Richardson Location I called to schedule an appointment and was told over the phone that they were running a July filler promotion for $590. I explained exactly what I wanted and booked the visit. When I arrived, the front desk staff didn’t greet me — they just stared at their computers. I stood there waiting, feeling completely unwelcome. The energy was cold and unprofessional. I was taken to the room where the nurse (I believe she was half Indian, I unfortunately forgot her name) asked, “What brings you in today?” I was shocked — I expected her to at least have some notes or info from my phone consultation. I had to explain everything from scratch. Then, she FaceTimed another nurse to “clear me” and again the whole vibe felt off and unsettling. At one point, she handed me a tablet that accidentally fell and hit my arm — hard. It hurt, and at that moment, I wasn’t sure whether I should ignore my instincts or just walk out. Then she told me it was $890 per syringe, even though I was quoted $590 over the phone. That was the last straw — I trusted them with my face, but the energy and professionalism were completely lacking. I walked out with nothing done. My arm was still sore from that tablet drop. I left a 1-star review and moved on. Visit #2 – Vio McKinney (After Manager Called) Later, the manager called me and apologized for the experience. She offered me a free service at a different VIO location if I removed the 1-star review. She said, “This will be completely complimentary. You won’t be charged.” I didn’t even get the chance to remove my review yet, but I gave them the benefit of the doubt. So, I drove 40 minutes out of my way, trusting her word, expecting to get the service she offered to make things right. I went in yesterday and was again told to remove my 1-star review — even though I hadn’t posted a new one yet. And then I saw a $590 charge pending on my account. I feel completely manipulated. I never would have accepted this appointment if it wasn’t offered as free. The manager broke her word. They used my trust and lured me back with a lie. Now I’ve been charged for a service I never agreed to pay for This isn’t just about bad customer service — this is dishonest and unethical behavior. You don’t make promises to “make it right” and then trick people into being charged. There are so many med spas out there that treat clients with respect, professionalism, and honesty. VIO Med Spa is not one of them. I strongly advise others to stay away. When someone treats your face, you should feel safe, informed, and respected — and I felt the opposite here, twice! I wouldn’t never recommend this place this to anyone! RUNNNN AWY from this place!