Carenow Urgent Care's Online Review Report Card

I was seen quickly for a split lip. I was done and out the door with a few stitches in less than an hour!

180$ out of pocket to meet with doctor because they don’t accept Medicaid. Couldn’t get my meds because they were 500$ at Walgreens. Had them sent to CVS in hopes they would accept my insurance. CVS told me I must have the urgent care doctor contact my insurance to ‘approve’ the coverage of the meds. So I called CareNow. They explained that it’s against their ‘policy’ and they are too understaffed to contact the insurance company. They offered to prescribe a less expensive drug but with more side effects. Didn’t want side effects and was told about GoodRx so I asked that they send the original prescription to CVS and I will pay out of pocket. Got to CVS. They were out of the drug. They then said they’d send the prescription to a location (20 mins away) that had the drug. Arrive at new CVS. The prescription was still “on hold” and they were about to go on lunch in 20 mins. Wait 20 mins. Everyone goes on lunch. So frustrated I left. I still haven’t gotten my meds 5 days later. What a joke.

I had an amazing experience today here. Probably the last place I thought I would be at but it was great from start to finish. Registration was done through cell phone which may be bad for some people but not me. My nurse and NP that took care of me were great. I was in and out of there in 90 mins, which most of that time I was with the nurse and/or NP treating my wound, cleaning and stitching me up. Overall a great visit. I will definitely return here next time I need an Urgent Care, just hopefully not anytime soon.

Had a good experience at Willow Lawn. Received good care.

The first time I came I had to do 5 minutes of paperwork but was called and assesed in less than a hour. I come today @ 10 am and I dont what got in to this facility I had to wait an hour and when I asked why wasnt I called , one front desk reapondant said she called and thought I went outside , which make me think she lieing. After being told we will call you again soon. One front desk agent ask to see some paperwork that was given at my last visit. Basically acting like it is protocol to waste a young black man time. The audacity of bougie black healthcare workers.

Pleasant environment. Very clean. Attentive to my needs. Not extremely busy. Convenient. Dr took time to explain in detail medical diagnosis and treatment

Nurse and doctor I was seen by for my county physical were both very kind and I felt very comfortable and relaxed during my exam...thanks !!!!

Staff was great and dr Danica was super sweet and helpful, I was in and out within an hour or so

Waited 2 hours to see someone. The medical assistant kept asking me the same questions I already answered. Waited another 1/2 hour for the doctor to come in. My throat was painfully sore and inflamed on on

Came here for stitches and have been sitting in here for well over an hour with a deep open wound that's not stopped bleeding and they have been taking everyone else for drug testing and physicals back first. Not even attempting to prioritize someone who is actually injured and is actively bleeding. No wait times posted anywhere.