Nikki Shakourian's Online Review Report Card

The surgery itself was great and the team did great with my anxiety. I did have to call to get a step by step of aftercare and the doctor made it seem like I was an inconvenience except she was the one who failed to instruct me of aftercare. They can’t expect guest to remember all the information and then be sedated… When I called the surgeon she finally answered and asked if it was an emergency, Obviously! I had major surgery without aftercare. An additional hesitation of returning would be having to deal with the very impolite receptionist Heather. Heather’s customer service was very sarcastic and rude. Her attitude just screams privilege entitled. When I asked for her information she still had an attitude and was sarcastic with her response. Even her phone etiquette is discourteous. She was also grossly harsh to the staff in front of guest when they requested help with paperwork. She seems to be involved in a lot at the office but kindness carries more especially with new anxious patients on surgery day.

First time to this dental practice and it won’t be my last! Professional dentist and staff. Very impressed with all the modern technology used - from X-rays to computer pictures to cleaning teeth and check-in and check-out

Finding this office and Dr. Karim was a blessing. I had received an outrageous price for periodontal treatment at another office. Dr. Karim had a good understanding of what I need and she was very thorough and caring. The office staff was amazing as well. I received a reasonably priced treatment plan and am moving forward with it. I felt a weight was lifted off my shoulders after visiting this office.

Awesome teamwork! Very well to accommodate to your needs.

I am very pleased with Rockwall Modern Dentistry. All of the staff are very professional and friendly. The dentist and the dental hygienists have been wonderful every time they have seen me.

Great work, easy, lovely people!

I had previously given Modern Dentistry 5 stars , I am now editing that to 2 stars ...... I went there for about two years , just went to get the "free cleanings insurance covered" (but they talked me into the "deep cleaning" *and maybe , technically , I needed it) , and I did feel like they were doing a good job and nice people , but of course felt some "upselling" going on , however I went ahead , got the deep cleaning , the heavy duty cleaning .... Now , after all of that , my teeth are quite sensitive , I have a cracked back tooth (Not going to firmly say that is their fault , but it's just weird how this happened) , anyway , I have several sensitive teeth and I now I need a crown on my back molar ..... I ain't happy with the results of two years going to the dentist there , I won't be going back , I just know one thing for sure , NO ONE TOLD ME "this deep cleaning might make your teeth sensitive to cold" , and my cracked molar hurts like the dickens if I bite the wrong thing , I pretty much have to chew on ONE SIDE now ..... I cannot say for sure , but I have suspicions that "sonic blaster" thing used to break up tartar can ALSO "crack a tooth" , just my gut feeling because I DO somewhat understand "Physics" and how vibrations and frequencies can crack "hard brittle objects" like tartar , and MAYBE TEETH .... I will not say "they broke my tooth for surety" , I just have some suspicions , and this is NOT "trolling because I dislike someone" , I actually liked those people , but I am not happy with my results ..... I wish I had never gotten the deep cleaning , let's put it that way , and I am looking for another dentist now to hopefully fix this mess ..... I really hate to give 'em a lousy review , but this is how I feel about that place , whether right or wrong , this is what I feel happened , the deep cleaning now allows air to get to my nerves , and that sonic blaster (or whatever it is) was maybe turned to high and cracked my tooth .... and when I told them about this , they gave me "Sensodyne Toothpaste" ... "Here , use this" ..... She did want to put a crown on my back tooth , but I didn't have the money really because I had major truck repairs coming , and teeth are important , but not if your car can't get you to work and you go broke !!!!! and the whole thing was just "weird" to me , had a gut feeling "something wasn't right and they knew they cracked my tooth" ... THAT is what I felt was happening , and I COULD be wrong on that ... Nevertheless , not going back , I was NOT TOLD "what might could happen" with a deep cleaning , I would have not done it , I've had "tartar below the gumline" for 20 years probably , at least my teeth weren't sensitive like they are now , it's PAINFULL to eat ice cream !!!!!!! I can't do it !!!!!!

Hands down the best dental experience I’ve EVER had. They offered sedation dentistry for the root canal’s and crowns I had done. I hardly felt anything, which was a far different and BETTER experience than I had with a root canal and crown I had done at a different dentist. Dr. Amanda Le was phenomenal and had great bedside manner from the initial appointment to the date of service. I will be a lifelong patient. So glad I found them!

Rolled out the back door with no contact info for the surgeons or prescription for anti-inflammatory or pain. 2 days later stitches are breaking

Staff and doctors were great.