Bluebonnet Trails Community Services's Online Review Report Card

Good

Pitiful service. Psychiatrists still work from home which shows they truly don't care about helping a population that tends to isolate from other. Therefore, psychiatrists should know the benefit of clients meeting in person. To get a refill on medication, even though I have private insurance, they make clients go through leaving a message on their pharmacy line. However, no one returns your calls or follows up responding to patients' refill requests or even private pharmacy's refill requests. I spoke to a Medical Asst with an extremely thick accent I had trouble interpreting what she said. Basically, she told me to go through the pharmacy line even though I told her I've attempted to do that multiple times, my private pharmacy sent in a refill request but no one responded or followed up. The Med Asst was extremely rude & argued. Since I had a disagreement with a Medical Asst that I could barely understand due to her thick accent & choice of words, my psychiatrist decided to put a diagnosis of "unspecified personality disorder" which is just a way to discredit me. Ridiculous. Find private care! These are not highly skilled mental health "professionals".

I have always received excellent service from BlueBonnett. In 2015 I was in a dark place mentally and didn't know where to turn. I called 911 and they directed me to BlueBonnett and I can honestly say that they saved my life. I have bi-polar disorder and manic depression. After 50 years of misery I finally got the help i needed and got on the medication that changed my life. The people there have been wonderful and amazing to me and I can not recommend them enough.

They are truly heroes. Saved my life.

They once helped me an they all cared about my well being. Helped me a lot. Thanks to them I have a great job now an can face tomorrow head on.

While I have had ok experiences here and it's a good resource for those who do not have the funds for better treatment, I will never recommend bluebonnet. My experience with this place has been very disheartening and even dangerous. I am eagerly awaiting my new job and insurance so I can get away from this place. First off: my psychiatrist was dreadful. The worst bedside manner. I am someone with complex trauma and multiple other issues. This psych was downright rude to me when I hadn't booked an appt for 6 ish months due to depression, anxiety, and other neurodivergent reasons. She would keep bringing up, even in appts after that, how I hadn't booked more appts and how she couldn't help much since she only knew so little about me due to few meetings. It was awful for my mental health and emotions. Not to mention, upon wanting a medicine change, she switched us to a non ssri without informing me of the risks. I ended up suicidal and worse off until my independent THERAPIST told me about withdraw symptoms. Upon wanting to change back this psych gave more feedback on how I was changing my mind again and how there were other options to try. When I told her I was scared of the side effects and what I could tolerate she just shrugged it off and said if I want to try others later I could. She brought me to the point of putting off further appts. Which leads me to my current situation upon posting. I refilled my prescription and got a text about booking another appt and figured I'd do so after my two week training period in another state. When I called to see where my medicine was a week later I was then told I couldn't get a refill till I made an appt. Asked finally for a new psych and was told they'd send in a new referral and get back to me asap. It is now the day before I fly out of state and my LIFE SAVING ANTIDEPRESSANTS are now out and they are closed for the weekends. This also does not address how very little help I received when I was trying to pursue disability. This place has been a nightmare for me and anyone else who is neurodivergent or mentally ill needs to really to take precaution upon entering this place. It necessary and helpful if you have no money but that's about it.

They take very good care of my son, case manager Mindy and social worker Shelby are very nice and helpful, Dr. Halfants is very professional and patient. Really appreciate their helping.

I have a good friend of over 30 years sitting g in jail for 7 months waiting on placement then dropped. Not helping is wrong.

Went to a clinic today and the doctor gave me this crisis hotline to call. I thought it meant if you are experiencing severe distress you can have a counselor talk you through it, but they needed me to define whether or not I was going to hurt myself or others. Did I have the urge to hurt myself, I certainly did. Was I going to? I don't know. He asked me a question, cut me off in the middle of it, and started reciting some script about therapy even though I had already told him the doctor was putting in a referral to a therapist. I called because i was in the middle of a depressive episode and i needed someone; i did not need him to tell me how to manage my depression. What a passive aggressive way to get me off the phone. I called back later to speak to a different counselor. I told her I just needed someone to sit with me a minute. She bombarded me with questions about what I needed, why I was calling, go watch a funny show, go take a shower, should I call the police she asked, to which I replied, ma'am what are my options? I asked if there were other people waiting? She said no then asked what I needed from her. "To sit with me a minute," I repeated. I told her that she seemed like she really didn't care. She said that that was not true but essentially asked if there was anything else she could do and then I let her go. It was such a confusing experience. It could've just been me, but I feel like people need to know. If I hadn't seen these 1-star reviews, I would've felt pretty bad about that interaction.

Therapist straight up lied about something I said, which landed me in mental hospital. No recourse I can take. It's going to be somewhere in my medical files. Abuse of power.