Court At Round Rock's Online Review Report Card

I moved my mother down from OK in June 2024. She has recently decided to return to OK to be closer to her sisters. I feel her care and quality of life was very well taken care of during her time at Court. The staff has always been friendly and helpful. The management has helped me with many things with my mother's care and have been exceptional with assistance with my mother's upcoming move. The Court has been a great assistance to me and to my mother. The value of care for the cost in relation to other facilites has been exceptional. The very recent renovations have been nice as well. I will miss having my mother so close and at such a good place.

We are so pleased with all the new improvements they have made at The Court in the last 12 months. Thank you everyone for what you do!

The Court took care of my dad during an unexpected time in his life. They accommodated him and our family while we navigated not only assisted living and hospice but having a family member with a terminal illness. The Court itself is a warm, home environment where all the residents act like family and friends. The activities are engaging and the food is better than my own cooking. All the employees really treat your older family members like family. Even when my dad passed, we were treated with grace and compassion from everyone. Highly recommend.

From the very first tour to move-in day, The Court at Round Rock has been nothing short of amazing! Moving a loved one into senior living can be overwhelming, but Keith and Evan made the entire process seamless. Their knowledge, patience, and genuine care were such a great asset to have. They truly went above and beyond to ensure we felt confident and comfortable every step of the way. The warmth and kindness from the entire staff were evident from the start. We are beyond grateful for the exceptional service and hospitality shown to us by the entire staff. It feels like home, and we couldn't be happier with our decision to move our loved one here. Thank you to Keith, Evan and the entire staff at The Court at Round Rock for making this transition such a positive experience!

Recently moved my grandmother into this facility. Upon move in, cabinets missing hardware, toilet seat not stable, garbage disposal broken. The base cover of the refrigerator was laying in the middle of the kitchen floor (broken). The carpet has stains. The walls, although painted with the same color, are spotty, splotchy, or uneven, depending on the angle of the light. I do not believe they painted it before move in. My grandmother was told she could get custom colors in her unit. Ordered her color pallet, ordered her decorative items to match said pallet, but these colors and options that were promised were never delivered. Management is very nice here. So I’m rating it 3 stars due to staff. Maintenance seems very far behind acceptable standards though. Here’s hoping for the best for my grandmother.

Love the new leadership team and renovations here ! Ask for Evan Lyon and Keith. Good people !

I had the pleasure of attending the Christmas lunch at The Court at Round Rock, and I must say it was a wonderful experience! The lunch was absolutely delicious, with a variety of festive dishes that everyone seemed to enjoy. What truly made the event special, though, was the incredible staff. They were so helpful and super friendly, making sure everyone felt welcome and taken care of. Their warm hospitality really made the day memorable. It's clear that The Court at Round Rock truly cares about their residents and guests, and I couldn't be more impressed with the level of service provided!

After reviewing a family members credit card statements for just about a year I noticed charges ranging from local fast food providers and Wal-Mart. After several months of questioning my aunt she informed me by allegedly she was forced by Ashley to purchase food for staff as rewarding them for their hard work and dedication. When I approached Ashley she made it as though my aunt was confused. Two months later similar charges reoccurred this time from Pizza Hut, Walmart, HEB and Popeyes. Again, I questioned Ashley which she made me feel uncomfortable while her response was intimidating insulting my intelligence. In the following months my aunt and other residents stated they too were forced to use their credit cards or they were taken to Walmart to purchase prepaid cards. I was astounded that someone whom I thought that had my aunts best interest could actually take advantage of her. My aunt further acknowledged she didn't want to address these issues with corporate fearing the impact it could have on her further residing there. If anyone is considering The Court consider placing a camera in their rooms, there's a lot of emotional manipulation and some residents are being threatened. Please be advised Ashley will never take the blame for what she does rather she will lay blame on a co-worker, she's definitely someone families should watch out for. Ashley hired her sister, someone whom is allowed to perform medical procedures without a medical license.

Court at Round Rock: A Place with Friendly and Helpful Staff, Good Food, and Elder Respect The staff at Court at Round Rock are friendly and helpful. My Mom entered the assisted living section of the facility June 2024 in a state of decline due to poor nutrition, lack of rural healthcare, and stress. The nutrition problem was immediately solved due to great tasting and consistently provided meals. Room meal delivery has helped my Mom relieve some of her stress. The facility offers housecall health services that have consistently examined and worked with Mom to improve her strength. She is beginning to meet folks and choose to set in the dining area for dinner and occasionally lunch. The facility offers multiple entertainment events but Mom has only attended a few. She liked the ones she attended. Below are the positives we have experienced in our first 2 months at Court at Round Rock. Warm, knowledgeable, helpful, and welcoming staff. Affordable rates. Spacious apartment. Accessibility: The entrance and parking lot are wheelchair accessible. In house healthcare providers that work with the clients to improve their health. Excellent meals with deliver or set down dining service offered at every mealtime. Weekly laundry and bed change service. Pet friendly. Low pressure participation in events. Overall: Court at Round Rock offers a welcoming environment with friendly and helpful staff, great food and dining experiences, and housecall medical care.

I love the staff. I love almost all the residents. I've been here for over a year and I'm extremely happy. I think everyone goes above and beyond what's necessary to make us happy. I appreciate the outings that they take us on -- I don't really care where we go, just that we have a chance to get out and experience new things. I think they have great taste in what outings we do. I like the food, and I like how responsive the staff is whenever we have a problem. It's a great place and I really do love it here!