David C Cuellar's Online Review Report Card

why is it taking so long too try and get a appointment. I have been on hold for over two hours this morning. i have a catherter and it is leaking past the catherter. My name is Phillip C white

I find Dr Cuellar a wonderful doctor. He helped me through kidney cancer and my husband through prostate problems. Very caring !!

Dr. Cuellar rocked for my procedure. Put me at ease and professional, did a fantastic job.

The Round Rock office on 620 is very rude and machine-like with very inflexible policies. Due to receiving an emergency family call from back East, I was 20 minutes late to my most recent visit for the very first time in 3+ years as his patient. Their response? I had to reschedule the appointment even though I explained to them that my work schedule (plus unreasonable boss) makes it very difficult to set another time so soon after this one, and in spite of me making reference to increasing prostate pain for which I needed to immediately discuss with Dr. Cuellar. I was basically ignored. When I insisted on escalating this to speak to someone else in the office, I was met with patronizing and condescending behavior, treating me as if I was some terrorist ready to commit an act of violence because I raised my voice and insisted upon resolution at that moment. But the story doesn't end there. Later that day I received a call from Dr. Cuellar himself, where he threatened to drop me as a patient because I was "so rude and disruptive," and attempted to brow-beat me as to his office policies and the volume of patients he sees each day. Furthermore, he told me that because I don't have cancer (like some of his other patients, thank God) that my visits are considered "low priority." This comment comes as my enlarged prostate -- of which being fully aware that none of his treatment plan has worked to help me -- has become worse. I don't know about other Urology Austin offices, but the Round Rock office -- and Dr. Cuellar in particular -- seem to run dozens of patients through their office daily as if we were cogs on an assembly line. He treated me like just another number, always in a hurry; I think the longest interaction with this doctor during an office visit was MAYBE 4 minutes. And if you dare to complain about your concerns being ignored or dismissed, they are ready to cancel you as a patient. Not very good bedside manner.

Dr Cuellar is amazing. He worked to fit my surgeries into his very busy schedule and saved my life. Forever grateful

As a pregnant patient with kidney stones & a completely kidney block, Dr Cuellar treated myself & my child like family. He consulted with my obgyn that radiology type scans were not in the best interest of my child, despite my obgyn. He was correct & I am happy to say he treated our case with caution. He was thorough, caring & went above my obgyn to make the best decision for my baby. We thank him.

Typical doctor makes a mistake and pretends he is not responsible makes you feel like you are at fault 100%. Stay away from this guy if you know what is good for you. I will not bore you with the gritty details. This guy mistakenly gave me extra surgery I did not need because he didn’t ask some questions or investigate fully. I am not saying he is 100% at fault I am willing to take 50% but he is not. After many attempts to trying to negotiate and contact the office they turned me over to collections. Not only did I have a longer recovery and more discomfort than was necessary, I also got harassing phone calls from collectors. I ended up just paying the bill but I would warn anyone to run I don’t always believe the reviews and my doctor referred me but take it from me look elsewhere.

As a pregnant patient with kidney stones & a completely kidney block, Dr Cuellar treated myself & my child like family. He consulted with my obgyn that radiology type scans were not in the best interest of my child, despite my obgyn. He was correct & I am happy to say he treated our case with caution. He was thorough, caring & went above my obgyn to make the best decision for my baby. We thank him.

Dr Cuellar explained all about my diagnosis and options to proceed. He never pressured me to make a decision on the spot, but allowed time to discuss with my family and then call back with a decision how to proceed.

Dr Cuellar explained all about my diagnosis and options to proceed. He never pressured me to make a decision on the spot, but allowed time to discuss with my family and then call back with a decision how to proceed.