Urology Austin's Online Review Report Card

Urology Austin motto of "Trusting Your Care to Their Experts" has highlighted their customer care and service at all of their eighteen clinical locations within the Austin metropolitan and adjacent communities!!! All of the entire healthcare providers of urologists and physician assistant along with their staff of nurses and receptionists are always so very welcoming and friendly!!! Being the best healthcare provider in Austin area makes their patients feel they are have been treated with outstanding medical attention of which patients will return back for further urological health issues!!! I highly recommend Urology Austin for their friendly and professional care and support that they have always provided for their new and existing patients!!! Jerry Stefek

No stars would be better. I had a 8AM appointment and a 8:40 appointment on the same day. Received 3 text messages for 8AM to confirm and fill out e-paper work. Same for the 8:40 AM appointment confirmed 3 times and filled out e-paper work. And two emails for both appointments asking for confirmation and again e-paper work. Called Wednesday and was told yes I have appointment for both times. The 8 was just a blood draw, the 8:40 was to check a seaman sample. I show up and was told I do not have a 8:40 appointment. I told her I better have a appointment because this is yours placing the sample on her desk. She claimed I threw the sample at her BTW the sample is in a brown paper bag. I might have said " I better have a appointment because this is yours " I little forcefully. But I did not throw anything. Again It is a plastic cup in a lunch size brown paper bag. In stead of looking for a solution it was no we cant see you for the 8:40 even with the sample. Calming it was canceled on the same day the appointment was made. Why did I get 3 text messages and emails? She runs off. Jacob shows up saying they will not see me because of inappropriate behavior claiming I threw the bag at her he was not there. Another person shows up and said Dr. Bruce will see me. So I go sit in a room maybe 5-10 minuets, no big deal. Dr. Bruce come in explaining how as men we have a tendencies to intimidate women. Went on to explain that he as a owner has to intervene on these issues. I explained everything above. 6 text messages 2 emails the phone call to confirm and as the CUSTOMER an you as the owner you need to know these issues that go on in your practice, and should address them. Now lets go back 3 years, My first appointment I waited over an hour in a room with out ever being seen. As I was walking out Dr. Bruce asked me where I was going. I explained to him I have been waiting a hour without word or anyone coming in to see me. The office manager call a couple days later to apologize. So I think everyone needs a second chance. How wrong I was....wait for it. So we reschedule Br Bruce saw me all is well. I made my decision to start testosterone. Once a dosage was determined I was sent down the hall to there pharmacy without being asked if I had a pharmacy I would like to use. I guess this is my ignorance, set up with syringes needles alcohol pads and a vile of T. $81.00 and would not file with my Insurance. Now I can get it with my insurance at zero cost...WTF. scammed again. And the practice owes me over $250.00 for over billing me and it's been 8 weeks and still have not got my money. Well I have a couple more visits with UA and in December I go on Medicare, I will be finding another urologist. Dr. Bruce, you are a great doctor and a great guy, but as owner please look at scheduling and billing of your practice.

They call you and ask you to call back but don’t give you an extension to get a hold of them. You then sit on hold for over 30 minutes. Don’t cheap out hire someone to answer the phones. Give extensions so they can call back! If you make patients hold for so long you don’t value their time.

Not sure what's happening with this company. I saw Karen , the PA on 9/5. She was going to put in a refill for me. As of 9/14 that hasn't been done. I tried calling them twice on 9/12 and was on hold for 20 minutes each time before hanging up. As I'm writing this, I've been on hold for 10 minutes. In the past, I've received excellent care. Seems to have gone downhill recently.

Appointments removed without notice. Can't update my address on their portal either. When I call it goes to a machine. It takes an act of God just to get what I need from these folks. Not happy with them at all. I've been trying to determine why I am having kidney issues they keep pushing off my appointments when it would be better to know so I can change things now to prevent further issues.

The offices don't answer the phone. They have a new system in place for calls and it is not up to speed unfortunately. Need an appointment? Filled out the form online? You will be waiting to get in touch with someone. Once you get in, the doctors are great though.

I would give this place a solid 3 star. Your experience is very dependent on the provider you see, while the urologists really didn't do much to help me over the span of 2 years I was seen - I finally got in the pelvic floor physical therapist team is great. Upon check in the process is so slow that most times I'm actually checked in past my appointment time and then cannot take advantage of the full session for my health. Not to mention the front desk staff just seems kind of rude sometimes. When scheduling appointments they are super unprofessional. I had recurring appointments that were supposed to be set up and due to a "system error" they only scheduled me 3 times across a 3 month period. Now I am having to get on a waitlist and essentially hope I get an appointment. Not to mention this has happened prior where they call me randomly the day before and notify me that they have to cancel my appointment. Overall lacking in professionalism and would give it a 1 star if it weren't for my fabulous pelvic floor physical therapist. hoping she finds a better gig!

Front desk staff was very pleasant and helpful as was medical staff. Dr. Maloney was, as usual, hitting the mark. If he is not the best Urologist in the greater Austin/Round Rock area then he is very close to it.

Good luck getting them to answer their phone. You will spend at least 30 minutes on hold if not longer

made 5 calls at different time of different day of the week, waited 40min in total, and never answered.