Viva Day Spa + Med Spa | Round Rock's Online Review Report Card

Camille was very professional, kind and efficient for my facial services! Highly recommend!

What a treat that I experienced at this facility!! I went there to get a Swedish Massage. From the front desk to the top, the staff is very courteous & professional! Anna, you rock & thank you for making my 1st visit the best. You will definitely be seeing me again very very soon!! 1000% recommend this place

I love getting hydrafacials. My face feels amazing I highly recommend this treatment for everyone. Thank you Carly for explaining everything during my service. I'm definitely looking forward to my next treatment.

Go see Brenda she is amazing. I will definitely be back. I had the hot stone massage.

I love the deep massage at Viva Round Rock.

The spa is so welcoming and beautiful. They did a great job upgrading from the previous owners. The autumn specials were really great! I had a wonderful massage with Delta. She was so sweet and the massage was so needed! She listened to my concerns and helped my neck feel so much better. I also did a hydra facial with Lynn, and I loved it. My skin felt so smooth and glowy after my treatment. Will definitely be back.

I am so happy I found Viva Day spa. I have been going for almost a year. The reviews brought me in. Courtney keeps me going . She is absolute perfection. Her technique is unmatched, So kind and honest. Always listens to your concerns. Suggesting the best treatment plans for your facial needs. I love my results and look forward to each visit. This place is pure luxury and the staff is welcoming. I live in Austin. It is worth the drive to Round Rock. Thank you Courtney!!

I chose the Mother Nurture package and Delta was amazing. She did a wonderful job. I left feeling very relaxed and rejuvenated!

Great first experience and loved the deep tissue massage provided with fine techniques by Tee. I have fibromyalgia, chronic pain and very tense muscles which feel very relaxed after the massage.

It truly saddens me to write this, because this has been my absolute favorite day spa in the Austin area for years. I’ve spent time between both the Round Rock and Domain locations and have favorite aestheticians at each. Unfortunately, as of today, I will no longer be a customer. Last week, I spent about 30 minutes on the phone with one of the managers at the Domain location discussing repeated scheduling issues. It seems like calls are routed through a call center, and when that’s busy, they roll to different locations but communication between them just isn’t consistent. I had an appointment booked three months in advance, and only two days before, I received a call saying my medical clearance had expired and I needed to come in earlier. That should have been caught and communicated much sooner, especially since the appointment had been on my calendar for months. After speaking with the manager, we discussed the situation and rescheduled everything. I was hopeful things would improve. Fast forward to tonight the appointment that was supposed to be rescheduled never actually was, and I was charged 100% of the service, even though we discuss rescheduling this. After years of loyalty, multiple high-dollar packages, and countless visits, it’s disappointing to see that charging a cancellation/no-show fee was more important to them than retaining a long-term customer who has supported both locations for years. I’m genuinely sad to have to post this, but I hope this feedback helps bring attention to the serious communication and scheduling issues that are driving away loyal clients.