Cantera Psychiatry's Online Review Report Card

Dr. Ansbro (office)Billing representative Jennifer is so unqualified and ver very unprofessional! She has no business in this field. Especially when it's concerning a bill. I am so disappointed and very unsatisfied with this practice. They need to be shut down immediately! How can a representative say welll then dont pay the bill then ! When you are trying to get it resolved. What a joke this place is !

I was referred to Dr. Ansbro by my therapist while seeking care for my eating disorder. As a member of the LGBTQ+ community, I hoped that Dr. Ansbro would be understanding and supportive. I have a history of intensive treatment for my eating disorder, including IOP, partial hospitalization, and residential programs. My time in residential treatment was traumatizing: the facility was not trauma-informed, and I felt violated within the first 24 hours. I left early, desperate for help, and scheduled an appointment with Dr. Ansbro to continue treatment while searching for a program better suited to me. Unfortunately, I was met with snide, condescending behavior. Dr. Ansbro accused me of being non-compliant and claimed other physicians said I had stopped taking all medications, an assertion that was completely false. In reality, medication changes were directed by Dr. Ansbro and other doctors due to serious side effects I experienced. During the appointment, Dr. Ansbro judged me harshly, criticized my self-soothing, accused me of poor self-care, and ultimately refused to continue treating me. Quite frankly, I do not understand how this “doctor” is even in the field of mental health. At a time when I was desperate for support for my eating disorder, I was made to feel shamed, dismissed, and unsafe. I strongly recommend seeking a different psychiatrist. I was fortunate to find a doctor who truly listens and prioritizes both mental and physical health. Dr. Ansbro is awful and not that provider. I would give zero stars if I could.

i really enjoyed going to cantera psychiatry until they ghosted me. i was hoping to get notice of whether my insurance would cover treatment there, but i never got a call back and they never answer the phone. i wasted $100 as essentially a “down payment” to get into the practice. i still have probably $60 in credits left that i’ll never get to use and that will never get refunded.

I've been with cantera psychiatry for two or three years now, but recently my doctor left the practice and I was assigned to "Doctor" Ansbro...I'm on lithium because I have Borderline Personality Disorder, and she disregarded all of what my psychiatrist said and told me she was going to discontinue my lithium. To be more specific, I take the lithium so I don't have suicidal ideation several times a day(passing thoughts with no intent) so concerned, I told her this and asked what else we could try instead of the lithium for my suicidal thoughts, and she says "oh, well if you're having so many suicidal thoughts then call 911". I've been with a lot of psychiatrists but never have I seen a doctor in the mental health field that is so blatantly unempathetic. She doesn't care about patients, especially the more complex cases like myself. Now, I do have a bit of a temper so after that I just had to hang up so I didn't say anything that could make them terminate me as a patient, and then I called their office to try and make an appointment with someone else to go over next steps. I was told they could get me in with someone else today, December 4th, but when I didn't get a notification like I usually do on my phone before the appointment I decided to call and make sure they didn't forget. I was then told my appointment was scheduled for the first of December not the 4th, but when I scheduled my appointment I double checked that I had the right date and time. And so they scheduled me for the 9th. I said that was fine, and then she says "actually we terminated you as a patient we sent you a letter". I got no letter, no heads up, no medications to even last me to the next month, and no explanation as to why. Now I have one week to find someone who can see me. Which nowadays is impossible. So I will be going through medication withdrawal now and will probably end up in the hospital. So thank you cantera psychiatry for treating me and others like we aren't human and don't matter.

Very high turnover rate, which could mean nothing. There are many, many better options to entrust your mental health to than this company. I implore anyone reading this to heed the negative reviews.

all of the care i’ve received has been stellar. i feel cared for, important and worthy of everyone’s time. that’s huge after almost two decades of attempting mental health care. i’ve finally found a place that has people with true hearts. these people care. so grateful for everyone here - truly, they have saved my life.

Very friendly staff. Easy to talk to.

was great

I’m just so grateful for the incites that Dr. H has regarding my issues. I can share different things and she connects all the dots. She’s amazing!!!

Amazing, Doctor Ansbro has been the only psychiatrist I trust for many years now.