Thekey - Senior Home Care's Online Review Report Card
Thekey - Senior Home Care
4.6
Average Star Rating
68
Total Reviews
0
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
The Key received a remarkable 89.7% positive feedback, with patients praising the caring staff, professional care, and excellent communication. However, 10.3% of the feedback was negative, primarily citing poor communication and unreliable scheduling. Overall, the practice is valued for its compassionate care but could improve reliability and communication.ScoreDoc Score
Sentiment Analysis
| Top Entities | Top Positive Key Trend Drivers |
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| Top Entities | Top Negative Key Trend Drivers |
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Thekey - Senior Home Care's Reviews
Poor communication. You make an appointment, they don't show ! You call them, they say they forgot about you !! How professional 😆😆😆 Talk bout letting a senior down that was anticipating a visit today. Scheduled at 11:30 on Friday last week.. I'd avoid this company and look for another PROFESSIONAL home health care company. They let my family down today, left hanging with no call, no show. Wait they will reschedule when you call and complain to find out why they are not a company of they word .. This is so upsetting, sorry doesn't cover the inconvenience THE KEY
Reviewed On Google
My care giver is Ana, experienced, professional and courteous employee. TheKey has provided excellent care for my needs. It’s a privilege to have this organization in our community.
Reviewed On Google
The Key, Esp Paula is superior in Caregivers service. The coordination has been fantastic!! If someone is sick, they call and let us know ASAP... and when changes are necessary -though they try to maintain caregiver regularity- they alert us immediately. They do so well, so that my mom's care is provided with consistency so important for someone with mental health issues and aging issues!! and they even meet with us at the doctor so I don't have to travel across town and can get their take on mom's behaviors to keep her bipolar regulated. ♡♡♡ Them!! Couldn't do this without the Key!!
Reviewed On Google
The Key has provided excellent care. The caregivers are professional and caring. I would definitely recommend The Key.
Reviewed On Google
We had such an amazing experience using The Key care staff! Caring, patient and compassionate! We highly recommend!
Reviewed On Google
The Key has been nothing short of amazing with the care of my father in law. We so greatly appreciate the entire team. Thank you to Paula and entire team for your constant attention and care!
Reviewed On Google
Alli was amazing! Great experience!
Reviewed On Google
I always enjoy collaborating with Michelle, she is incredibly knowledgeable and responsive when needed. Her heart and compassion for senior care is very evident, I would recommend anyone to The Key!
Reviewed On Google
The service was great. I would recommend.
Reviewed On Google
TheKey was recommended for an urgent need for my grandmother. They were able to start same day and had great communication
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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