Wilson N. Jones Regional Medical Center's Online Review Report Card

From the ER, to medical records, to billing - the staff does not care about attention to detail in the slightest!! Before you go to the ER you might want to call and literally ask the staff if it would be a good time to show up - because they very well could be going through shift change and won't be able to perform an accurate shift to shift turnover!!! I called today trying to find out where my bill is because my insurance processed my ER visit weeks ago - well, come to find out the intake lady didn't bother using the information I gave her, chose to use the outdated information on file and therefore my bill was sent to an old address - when I informed the lady in billing that address was no where near the address I gave when checking in to the ER she said "No one is perfect" - that is when I lost it - wow - in one sentence she completely minimized, marginalized and dismissed me!!! Not a care in the world of the issues and potential issues caused by the lack of attention to detail and laziness that persists throughout the hospital!!! Most of the staff have been there way too long and somehow are insulated from repercussions and consequences for extremely poor performance!!! Yet again, maybe they are meeting the low standards required of WNJ!!!

From the ER, to medical records, to billing - the staff does not care about attention to detail in the slightest!! Before you go to the ER you might want to call and literally ask the staff if it would be a good time to show up - because they very well could be going through shift change and won't be able to perform an accurate shift to shift turnover!!! I called today trying to find out where my bill is because my insurance processed my ER visit weeks ago - well, come to find out the intake lady didn't bother using the information I gave her, chose to use the outdated information on file and therefore my bill was sent to an old address - when I informed the lady in billing that address was no where near the address I gave when checking in to the ER she said "No one is perfect" - that is when I lost it - wow - in one sentence she completely minimized, marginalized and dismissed me!!! Not a care in the world of the issues and potential issues caused by the lack of attention to detail and laziness that persists throughout the hospital!!! Most of the staff have been there way too long and somehow are insulated from repercussions and consequences for extremely poor performance!!! Yet again, maybe they are meeting the low standards required of WNJ!!!

I’m so glad I came here. This is my first time here in the ER took superb customer care of me. This hospital blows away Texoma Medical Center. I trusted the nurses, I trusted the doctors,And I was at home in bed with a an hour and half.

I’m so glad I came here. This is my first time here in the ER took superb customer care of me. This hospital blows away Texoma Medical Center. I trusted the nurses, I trusted the doctors,And I was at home in bed with a an hour and half.

The worst hospital I've been to, I checked myself out,I was admitted but stayed in the ER the whole time,not once did staff check on me, I went in by ambulance bc of seizures, I was never given any of my regular meds(day or night) they had the list but the dr never ordered them. One of my regular meds if I miss a dose will cause a seizure but yet they did not give me my meds. I had to wrap the toilet seat with paper bc there was bm on the underside of the seat, and I told staff and it never got cleaned. Like I said I checked myself out. ENTER WITH CAUTION ⚠️

I was very disport I will never if can help.it to recommend I tell them TMC

I was very disport I will never if can help.it to recommend I tell them TMC

Worst er ever. Had cut off the tip of my finger sat there for 45 minutes in the room before I was ever seen. Sitting there bleeding and having to use my shirt to stop the bleeding. Ended up walking out and going to another er

The Haven is one letter away from heaven. The staff here has saved my life twice now. I never imagined detox would be such a blessing. I wish I could have come here a long time ago. I am thankful for the relationships I have made and the impact on my life from everyone here. I means a lot to be cared for by people who have been in your shoes. No judgement. The most caring people in a hospital ever. You are not a number, you are not alone. If you need help, please do yourself a favor and come to The Haven. It's the best gift you can give yourself.

We had a great experience. We were seen quickly, didn't wait long in the room for the doctor Howell and she was extremely kind and attentive. All the nurses and hospital staff we came into contact with were polite and helpful.