Next Level Urgent Care's Online Review Report Card

Hispanic lady at the front desk is rude, cutting me off before I can finish talking, saying I’m late for my appointment which I’m already aware of. I don’t have super powers and can control the fact 2 trucks are flipped over on the main road headed to this location.

They are fast and professional! And very clean!

Great service and great employees.

The mistakes I experienced were made by a Nurse Practioner. Those mistakes have impacted me in a negative way. She was a timid person who seemed uncertain of herself. Her exam was cursory and she was not a listener.She made errors that I still dealing with. She made errors on my presenting diagnosis SHOWING two issues vs one. The first presenting problem was NOT ME but ANOTHER PATIENT. Still the summary showed mixed issues compounded the next problem. When she did this, it made it appear I was drug seeking by adding a secondary unrelated issue. She ordered a pain drug and neglected to complete the order SHE FAILED TO SIGN IT. As it was the weekend that drug was not filled. I contacted CVS & Next Level to cancel order as I had to contact my own Doctor first thing weekday.Now as she had an order pending, unsigned, my doctor could not order my typical 3 months presciption. The clinical picture was wrong.A customer service person responded to my concern and was very professional and she requested an EDIT to the Medical Summary to repair the error made by the Nurse Practitioner. That person was professional and helpful. However this visit has impacted me in a very negative way.In summary, I have 40 years experience in healthcare operations including operations of LICENSED free standing ERs and diagnostic settings. My view is that the Nurse Practioner should have some retraining in document accuracy and pharmacy orders.I have a surgical level problem of some years. The treatment for that is impacted by this visit. I am sorry that I went there. I will not return.

I seriously cannot express my delight with this office! We all know finding any medical office that ticks all the boxes is hard, and walk-in clinics are usually long waits, front desk staff aren’t polite, etc.First off, this location is open until 9PM, even on SUNDAY! 🙌🏻 thank you, thank you, thank you for that. Second, I was able to choose an appt or start my checkin online or on their app. When I arrived, the receptionist had all of my information. There was only 1 other person there and they told me a 30-45 minute wait, which I assumed there were scheduled appointments and I was being worked in. I only waited about 20 minutes.I was greeted with the sweetest medical assistant - I believe her name was Mary. She assessed my symptoms and ran some initial tests. Dr. Pain came in soon after and asked me a bunch of questions to rule out potential illnesses. She was very thorough! After narrowing it down to bacterial sinusitis, she prescribed me eye drops for my bloodshot eyes, antibiotics, AND one dose of Fluconazole for if I were to get a yeast infection from the antibiotics. WOW! Actually thinking about my health and potential complications in the future?? Amazing! 🙌🏻 Dr. Pain gave me paper scripts which I thought was odd, given the progressiveness of the clinic itself. But, boy was I glad she did. Most all pharmacies were closed and I was able to bring it to one that was open.Two days later I got a message to my portal checking in on me. I had the option to request a call back from medical staff, message in any questions, or update/extend a work note.This is my new go-to clinic. Thank you Next Level for providing updated technology that makes it easier on everyone and thank you staff for your professionalism and bedside manner!

The nurse practitioner was competent and quick and the front desk polite. Could have spent more time looking into my issue for the cost. Got the same medicine as I would have from teledoc for 4x the price.

This was my best experience, although I was in pain after a very traumatic fall, The doctor and nurse were extra helpful. First they comforted me and at the same time started examining me thoroughly. This is a high quality facility. Very efficient medically as well as exceptional interpersonal skills. If ever I need urgent medical help, I will not hesitate to reach them. Thanks

Very professional staff, very clean facility and great location. Excellent services! Totally. 👍👍

Easy & convenient. I was able to check in online from the comfort of my home. They texted me within the hour and held my room for 30mins while I drove to them. When I arrived, the waiting room was pretty empty, I didn’t have to wait any longer than 5 mins to be called to the back. The entire facility was very clean and the staff was very gentle when administering the strep, flu, and Covid tests on my 6 year old daughter. Highly recommend!