Healthcare Express's Online Review Report Card

Still waiting for Covid test since 10:30am and it's now 1:49 pm. Workers don't tell you nothing. Only patients. New Carrollton Md office. Excuses galore for their unprofessionalism. I'm not the only one.

Staff was exceptionally considerate in addressing our illness. We we're seen in a timely manner with concerns for our health. The MA's seemed to be on task with our symptoms and recommendations for getting well.

Staff was amazing today!

It was ok when it was working all night, now they stopped. Too bad. Wish they come back to working nights as well

I had an excellent experience here! There was no wait and everyone that worked there was friendly and professional.

They took care of me when I had pneumonia and they're taking care of me with my knee injury. It's really nice to get the care, x-rays, MRI, and DME all in one place. I've never felt like they are downplaying my illness/injury. Great group!

I am an OTR truck driver. I can not always get home as I am a FL resident. I am having a RA flare. Aggravated, in pain for soooo many weeks my husband decides we would just stop. I went in, what an amazing facility it was clean and beautiful. I stepped to the counter. I’d say my level of pain is a 10!!! I had to wait for the beautiful lady to count her personal money and place it into her wallet. After taking care of her personal business ( I hear her name was Leah) I was asked for my license, and insurance (if I was insured). I was given a stack of paperwork. Let’s remember I am having a severe RA. I informed the lady at the window (Leah) I was having trouble writing. Leah answered….. you can sit over there. Minutes later I was called back. The medical assistant (Ethan) was amazing. He assisted me with my things and was genuinely kind! Ethan listened and was sympathetic. I would certainly return to the facility. Medical facilities need more medical assistance like Ethan. You did an amazing job. Leah…. Beautiful young lady. You need to work on your personality and your willingness to help people.

I took my 15 month old in to have splinters removed from his foot at 9am and they were pretty busy. We were in the waiting room for an hour and 15 minutes before being brought into a room. Once we were in the room we waited while I attempted to entertain my toddler, who was still in pain, and by the time we had waited 45 minutes no one had came in to assist. At this point my toddler was tired, hungry, and unwilling to patiently wait any longer, so we left. As we were leaving there was an empty exam room with 3 nurses sitting a laughing and chitchatting away!! Highly irritating to see after waiting so long for someone to help me remove splinters from my child’s foot. We wasted a total of 2 hours at this facility this morning. I do understand how busy they were, but for no one to even come check on us or even assure us we had not been forgotten was highly irritating. Especially since the nursing staff had time to hang out around the office. You’d think they would want a crying baby out of the office just as bad as I wanted to leave.

I've been to this clinic on multiple occasions, in my opinion they are the fastest clinic in the Texarkana area. Today I had an appointment at 6pm, I had lab work done, and in addition to my appointment I also brought my son with me as a walk-in! We were both seen and out by 6:40. The nurses and doctors are always kind. Thank you all for all the hard work and care you all put in on a daily basis!

Fast service and outstanding service. The whole staff was very courteous. Would definitely recommend them.