Nathan J Wright's Online Review Report Card

Nice and knowledgeable staff.

My 94 year old father fell broke his hip and wrist. He had surgery in hospital. He was discharged and taken to Encompass room 222. The hospital gave his dicharge papers to them and nurse said I could not see them. I am very pleased with his rehab. He has been here 6 days and I have begged everyone to tell Dr. Wright that I need to talk to him. My father says feels like someone us jamming a knife into his lungs. I get to this place at 8Am and stay till 8pm, but have not seen any doctor yet. They may be talking to daddy in therapy, but he can not hear or remember. Right now he gets a zero.

Listens very carefully to what you have to say about your problem.

Dr. Wright is a very caring and compassionate doctor. The reason for the long wait, if there is one, is due to the fact that he IS a caring and compassionate doctor! Get it? If you want to get right in to see a doctor, this would probably mean that you are seeing a doctor who rushes his patients in and out. He spends just enough time to ensure that the patients’ Medicare and/or private insurance makes a payment to him/her. I truly believe that your precious Mom deserves the best. That’s why she went to see Dr. Wright. So, while you are both sitting there beside each other, why don’t you make the best of it. This would definitely be a great time to visit with your Mom.....talk, laugh, hold hands....you know, the great things in life. What would you be doing if you weren’t waiting in the office......driving back to Dallas, perhaps? Some of the best memories I have with both my Mom and Dad (BTW, both were precious) were sitting in the doctors office and in the emergency room, yes, waiting. Sometimes, we just need to slow down and enjoy the circumstances we’re in.....like reach over and give your Mom a kiss while you wait and tell her how much you love her!

My appointment with Dr Jay Wright went well but the follow up treatment has been a nightmare! I cannot get his nurse to return phone calls and the receptionist don't answer the phone most of the time when I call. I have needed a referral sent to a Specialist and I have been waiting 2 weeks to get it faxed so I can get an appointment.

We have been seeing Dr. Wright for about 6 years. His is thorough, takes his time with you and is very kind. We always have to wait longer than our appointed time but he is very busy and a good Doctor so we expect it. His office staff over the years have bungled some things like twice forgetting to schedule your appointment after you call, forgetting your in the office for your appointment, or not calling in your prescriptions. My wife see’s 5 of the best Doctors here in Texarkana and we find that the Docs are great but their office staff leave a lot to be desired and therefore bring the reputation of the doctor down.

Dr. Wright is such a great doctor. I’ve been going to him for years. He’s caring, compassionate and is always attentive to my medical needs. His staff is wonderful as well. They are all so sweet and great at what they do.

After coming in from Dallas to accompany my 85 year old mother to her 4 pm appointmrent today and arriving at 3:50, we were finally guided to a room at 4:45. And then we waited. At 5:25, I finally went out to ask what was going on and was told the doctor spends as much time with his patients as it takes and he was still in with an earlier patient. All well and good but NO staff member ever checked on us or acknowledged our ridiculous wait time! Here's a basic customer service hint- people are much more willing to wait if acknowledged. To do nothing tells us that you don't care at all about OUR time. We left at 5:45 never having seen the doctor or having anyone come and offer to reschedule or simply apologize for the wait. No choice but to try again as her options for choice are extremely limited. When leaving, we made a new appointment for the first slot after lunch on a new date in July thinking that the first morning or afternoon slot would help - only to be told there's no guarantee she'd be seen within 15 minutes of that slot! Hey docs - fix the problem- spend some money on training, hire empathetic and proactive staff. Something. You only get one chance to make a first impression and today's impression was one of the worst I've experienced.

I was left in the exam room butt naked with just a paper towel drape for an hour,had to pee,was cold,and finally Dr.Wright came and he had to see another patient...what the heck am I then..had to go to restroom really fast with the paper drape a flapping in the wind..had to go quickly...when I left I was only one in parking in the dark....haven't been back since

He review your file with you, listens to you, not just a number to him. He really cares. Knowing my family history, he had!correctly diagnosed my cancer in very early stage, found I was prediabetic early stages, listens to what your!body is telling you , very Caring. Friendly staff. If I have a question, he listens and let's me know what he is going to do and what to expect.