Aspire Houston Fertility Institute's Online Review Report Card

Very helpful and informative

Horrible communication! My wife spent many hours researching trying to find a doctor that specializes with the condition she has. We Completed all the needed paperwork and were scheduled a phone consultation with Dr. Griffith. We both took off work and made it a point to be together for this consultation, only to have no one call. No one left a message with us informing us if he was running late. Apparently my wife has been dealing with communication problems every time she calls this office. We called several times to try to get in to speak with Dr. Griffith, only to be transferred to the “overflow” call center. This is an emotional time with couples as they seek help for issues they may have. This only makes the process even more emotional. SHAME ON THIS OFFICE AND SHAME ON HIS STAFF! I will be glad to take our business to another doctor in San Diego.

Did not get a good vibe from this place. Before my appointment we knew insurance wasn't going to cover any of my cost. That was fine. I get there and paid around $150 for my first appointment, no big deal. I was there for less than 10 mins and all he talked to me about was what the plan would be moving forward, no ultrasounds or blood test. Everything he told me he wanted to do seemed like a money grab. I didnt get a good vibe there so i decided not to go through with seeing them. Then a few weeks later I got bill for an additional $150! I didn't understand why they didn't charge me the whole amount up front when they already knew I didn't have insurance and why a 10 min conversation costed me about $300!? Needless to say I went to a different clinic and have been MUCH happier

The Woodlands location has the worst service I've ever seen they are worst than Walmart! Victoria does not speak directly to me and seems like she is unable to do herjob without assistance. The insurance department also seems to lack skills and unsure how to properly confirm coverage! I wasted a while lunch break dealing with their incompetence. I waited over 20 mins for a supervisor and speaking to her was like speaking to a brick wall because I was not able to get a clear answer from her at all! This location is a joke but maybe that's what I get for going back to them. I will no longer waste my time and energy at this pathetic location or this company. I've been given the run around from them everytime I come here. I will find a fertility clinic who cares about their patients listens and communicates better than a 5th grader. To anyone considering going here I wish you the best your journey will not be easy it will be long and frustrating !

Very friendly and courteous staff!

Staff is very unorganized. We've had med mix ups with other patients and wrong dosages. They never answer or return calls. When we first went there they blamed it on the new system but it's been a year and still havn't got it together. If you call its nearly impossible to get ahold of anyone. Labs take forever to get processed. Seems like they're over booked with clients and it comes off as a money only business. It's not alright. Yall are losing clients because yall don't return calls or answer yalls phones.

I am really displeased with this office, and really thinking hard on if I should go back. The front desk receptionist was rude to me as soon as I walk in. I came in to my appointment for them to inform me that my referral was not approved yet by my insurance. No one decied to call and inform me of this which was a waist of my time and getting off work for this. Second problem I have is they refused to verify insurance correctly and quote prices without verifying updated insurance. On multiple occasions I had to argure with them that my insurance quote is not correct and my deductible has been met. It took me to say I work for the insurance company in orde for them to re-verify my insurance. Another occasion the front desk receptionist was rude to me again and the lady name Cathy & Torey in finance were completely rude to me. I feel uncomfortable even coming to this office. Dr. Stewart was pleasant and inform me on the next steps they we should take but I cant go to an office where I feel mistreated. I have paid out of pocket and still have not received my credit back which has been for a couple of months now.

After reading the more realistic "bad" comments I'm a little worried to honestly even go back... My fiance took of of work today only for us to get there and be told there was a fee and we were confused because I've met my out of pocket and the lady at the desk told me she put my insurance through yesterday and heard nothing today but put it through again today. I missed their call yesterday and did try and call back twice and no one answered so we had no idea there was a copay and we have basically no money right now. I've never been to a Dr's office that doesn't confirm the insurance prior to the patients visit??? Because what if we had the money for the initial copay but not for anything else and my insurance wasn't through yet? We're also on a huge time crunch biologically and with my insurance so it was all a serious waste of time. They didn't even leave a voicemail to let me know nothing had gone through.. Think I may just find another clinic because I don't want to know what random stuff they may smack us with last minute and then we can't afford it.

Dr. Skorupski has been my fertility doctor for 2 years now, almost three. Him and his staff have always been there to answer any questions I have, and have been there through many negative pregnancy tests. We just had our first FET this morning, and he made it a relaxing and fun experience!

Dr. Skorupski is hands down the BEST! We brought home a baby girl with our first IVF fresh cycle who is now 4, we're on our last embryo (transferring tomorrow) & he and his nurse Amber has been the best. So informative and personable...he wants you to succeed in the process, but if it fails he's there to console as well. I always refer my friends struggling with fertility to him.