Davam Urgent Care's Online Review Report Card

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My son and I were in town visiting my parents. My son had a viscous virus. We waited maybe 20 min in lobby and 5 min after we were put in a room IV was started blood work drawn and multiple test were done! EXCEPTIONAL service by these providers and facility! Being in the medical field myself time matters and they were AMAZING! ⭐️⭐️⭐️⭐️⭐️ Special thank you to Khai NP and Michelle!

Save yourself hours of wait time and go somewhere else. It doesn’t matter if you made an appt or not. Worst urgent care in Magnolia.

They are the best. I have been fighting an infection for the last few weeks and they helped me at 830 last night (30 min before closing). The doctor called me back immediately and he encouraged me to come in late. So grateful for the entire team at Davam. They are wonderful people and treat you like family.

I visited this clinic twice last three months for what are COVID related symptoms. I question the MA both times as she performed the test and just walked out the door with the swab in her hand. I told her it gets contaminated if she's walking around the clinic with it. Staff was up front with me on cost, wait time etc. I do not see these tests being performed properly at the clinic.

I called ahead to confirm they could X-ray/scan my daughters head , the receptionist said yes ma’am we can. I then asked how long of a “wait” there was and she said we aren’t busy right now. I proceed to drive to magnolia from conroe and upon arrival I see that the entire waiting area is packed. I was advised there would be a 30 minute wait and I said ok. I waited almost 45 minutes and was called back and that’s when the nurse advised me they do not have the equipment to X-ray or scan. I was super upset because I specifically called ahead to verify. I literally Wasted 2 hours of my evening (with commute time) for nothing. Their excuse was “we have some new girls in the front”. I was super upset because my time is valuable and they literally wasted my evening after working all day! Plus with COVID running rampant in our community the last thing I wanted to do is be potentially be excused to COVID patients for no reason at all. This definitely cost them a customer.

Although they have walkins listed they do not take walk-ins you have to have a reservation.... a reservation time at which they don’t EVER keep this is not an urgent care it’s operates as a doctors office. Save yourself the headache and go to your primary care or a true urgent care.

The Front Desk Staff are the most uncaring, incompetent, and rude people I have ever dealt with in the medical industry, and these people do not belong in Customer Service. Not once did they offer an apology for their error(s), which was placing me on the wrong “reservation” or “appointment” list. We came in at 2:30pm, they told us to come back at 4:30. We left and returned before 4:30, then we were bumped to 5:30. All I needed was a Covid Test. When we questioned the front desk regarding their error (being listed to see a doctor instead of getting a test), then continuously being “bumped” in line, the blond woman behind the front desk (accepting payments), threatened to call the police on us, for simply questioning the process, and inquiring as to when I would be seen. She went as far as MAKING US PAY, before we were even seen, AFTER she threatened us with the Police. This was the worst “care” I have ever experienced, at any medical “care” facility, and we will never return. The doctor and technicians were very nice people, but the front office staff are basically full of excuses, nothing is their fault, and they could careless about you, or your problems - they don’t want to hear it. They especially do not want to hear about their own shortcomings - misbooking, overbooking, bad attitude, and rude behavior towards patients. You can either take it, and wait for hours without question, or just leave, because they DO NOT want to hear what you have to say. I can see why Davam is currently hiring new front office staff.

Have been to Davam a number of times over the years & had nothing but good experiences. From a sinus infection, severe poison ivy, respiratory issue, daughter’s sports physical - they’ve taken good care of us! Front desk is friendly & helpful. Medical staff professional, take their time & provide written instructions. I book an appt online and get in faster than a doc office. It’s not unusual for ANY medical facility to be running behind as they don’t know the extent of each person’s needs until an exam. The max I’ve waited here is 45-60 min with an appt & that was on an extra busy day. They text me if they’re delayed so I can time my arrival better. Davam is worth a wait which is why I keep coming back. They are open every day, and I can’t sing their praises enough.

Horrible telemed visit experience today with rude incompetent front desk staff. Two calls requesting a payment despite having two insurances with all deductables met for 2021. My family and I have been going there since they opened but never again!