Tyler Care Clinic Midtown's Online Review Report Card

Friendly, professional staff helping people.

UPDATE - 03/13/2020I wanted to follow up on the below review of Tyler Care Clinic from 3/2/2020.I received a response from the Clinic that same evening on 3/2/20 stating that someone would be in touch with me soon.It's been a week and a half and no one has bothered to call. I just wanted to let people know that this is the type of service you could expect should you decide to go to this medical establishment. EPIC DOUBLE FAIL!I am completely disappointed in this specialty medical office. I am new to Texas and need to get connected with another doctor. I had to do some research and found Tyler Care Clinic.When I went for my intake appointment in preparation for my doctor's appointment on 3/2, all the staff seemed super friendly and welcoming. So I was excited about this place.Unfortunately, my experience going to my actual appointment today was horrible. I arrived at 2:55pm for my 3pm appointment. I checked in and sat in the waiting room. The time was going buy and it was 3:35 and I had still not been called in. I went to the window and asked the receptionist if there was an issue as I have been waiting 40 mins. She stated they were a little backed up and would check. I let her know that I could re-schedule as I didn't want to wait anymore. The ironic thing is at the window there is a yellow sign posted that states "To respect other patients they reserve the right to re-schedule your appointment should you arrive more than 15 min late".She went and checked and would let me know I sat back down and a nurse came out a few minutes later and brought be in the back. Her name was Arianna. She was very sweet, friendly, and welcoming. She asked me some questions and took my vitals. That took about 10 minutes. She left after she was done. Then about 3 minutes later another woman walked in and said hello. Never told he her name or who she was. She began to review my medical history and medications etc. She re-filled some of my scripts. And then asked if I had any other questions. I stated I did not. She asked if I wanted a copy of my lab work. I thanked her but told her it was not necessary. She then stated were were done and was walking towards the door and I asked well don't I get to see the "doctor". She then stated she was a nurse practitioner. I then responded and let her know my appointment was not with a nurse practitioner but with the doctor. To which she replied." Well, he can pop his head in!" I was beyond aggravated and the look on my face let her know that I was. I then said no that won't be necessary and we are done here.She led me down the hall and was speechless as I walked out. I walked to the front checkout and the receptionist stated that they wanted to see me back in 3 months and I stated to her I would not be coming back. She asked what happened and I stated I wasted my time and never even got to see the doctor.I have never been treated so poorly in a medical establishment as I was at Tyler Care Clinic at 1300 Clinic Drive Tyler Texas. Don't bother wasting your time going here. I would rather drive Dallas than drive 10 mins to go here. EPIC FAIL!!!