Houston Skin-Webster's Online Review Report Card

Dr. Tyree very personable and knowledgeable. Prompt service. Appointments always on schedule.

First time customer. Had an appointment and arrived about 10 minutes early. My wife came with me. We Walked up to the check in area and a heavy set Hispanic lady greeted us with her first words, " you need to put a mask on and only 1 person in the office'. I can respect the mask issue just because most medical facilities feel the need to make people feel protected even though it doesn't work. However the guy checking out next to us didn't t have one on. So I questioned the lady about my wife going back with me because there is a disturbing spot on my back that my wife found. Obviously I haven't seen it or can I point it out on my back. She didn't care and She had a sh**ty attitude. After explaining it she still said only the patient can go back. I became pretty frustrated as Hospitals and other medical facilities I have been to recently allow more then the patient back. To keep from completely speaking out of emotion, I went outside to speak to my wife. My wife went back inside to try to explain to her again the circumstances and she didn't care. It's a shame for the Doctors and possible other employees there that this woman will eventually tear down a business. Anyone that has to start their visit with that attitude will walk out just as I did. Receptionist can make or break a business. My solution would have been to speak with the Doctor I was assigned to see and explain the circumstances. Maybe something else could have been done to accompany my circumstance. I will never know because she didn't care. Don't waste your time going here when there are other skin facilities around.

Dr. Tyring at the webster office is awesome!  He was so nice and listened to all of our concerns and answered all of our questions.  He is willing to be very proactive to clear up my daughter's acne.  I would give him 5 stars, but the reason I only gave four stars is due to the receptionist that checked us in.  She was very rude to us about my daughter having me go back with her for the appointment.  Since my daughter is 19, she said I was not allowed to go back. I explained that my daughter is still my dependent and on my insurance and wanted me to go with her.  I also told her that I would wear my mask and that I was fully vaccinated for covid.  She still refused.  She offered no alternative for me going back either such as telemedicine.  She refused to ask the doctor as well.  She rudely told me that I had to wait in my car (after she took my credit card for payment).  Once my daughter went back with the nurse, she kindly asked if I could come in.  The nurse was very nice and went and asked Dr. Tyring, and he allowed it. My daughter called me and I went back.   Upon check out, the same receptionist checked us out.  She was very short with us and rude.  I feel very strongly that the first face you see in an office should be one that is welcoming.  This lady was on no way welcoming or inviting.  If my review were only based on her, I would give zero stars.

This place is a $h!t show. Thought I'd give them the benefit of the doubt after looking at the reviews. The appointment was scheduled for the Webster location, the staff was rude AF, and like many others, it was for the Binz location. It was scheduled for the next day at the Binz location only to find out it was scheduled at the Webster location. Hope this place goes out of business.

Had to wait over a month for an appointment but no big deal. Never received any msg or call the day before or day of my appointment so I called 1hr before my appointment to verify it and nobody answered. I called twice and left a msg and nothing. I leave work early and walk in their bldg to be told the doctor is no longer with this clinic and it was up to their staff to tell me. Sitting behind the counter were 4 people with phones and computers. Not sure why they didn't answer or call people back.

I had an appointment today and by my past history my Medicare supplement paid the remainder of my bill 100% in February. They had no trouble cashing the check! I was told they do not accept my supplement even though Medicare automatically sends them the bill. I was also told my supplement is a Medicaid supplement. I pay good money each month for this wonderful supplement. No filing necessary for Houston Skin Associates. They wanted 20 % and when I refused and told them I was leaving, all they had to say was good bye. I will never go back there again and I have been a patient for at least 10 years.

I came to Dr. Sra for Botox for the first time. Her assistant Crystal explained everything so well and really put my worries at ease. Dr. Sra did such a great job that I could barely feel the injections at all. I will definitely be back and I do appreciate both of you calming my nerves! There was nothing to fear!

I am a new patient w/Dr Sra & have met w/her twice so far. She came highly recommended but I am disappointed. She is very efficient but lacking in bed side manners & taking time to ask about concerns for her patients.  It' seems it's all about  your procedure getting done as quickly as possible& moving on to the next patient. Ask how many patients she sees a day? I was shocked! I think she may be a good Dr but  taking a little more time w/her patient's concerns & expressing concern should be a priority as well.

-10 stars.  3mths to get appt.  Waited over 3 hrs to be seen.  That is negative ten..... They have communication problems. Beware, rude. Office,  PA, Dr., Rude.  Rude,  did I say R u d e!       UTMB  better. Even if male dermatologist.  Wanted female.   What goes around comes around. Sad, they don't care.  Guess I should have drove the Bentley.  Sad.

Dr. Sra was quick and efficient today as I had a full skin exam. She recommended a some stuff for my skincare needs and was overall really friendly. I would recommend her to anyone.