Ideal Image Webster's Online Review Report Card

The end result was not what I invission I was please with all the thre but when it came short was on the lips. I specifically wanted my lips with volume. I thought I have Mede the Necessary investment to look the way I Wanted But feel I was one syringe short. I’m not shure how to correct this situation.

Absolutely great Saray is so kind and genuine

I loved Saray! She is just wonderful! She has a beautiful bedside manner and made me feel very comfortable during the whole process.

DO NOT GO TO THIS LOCATION. CRYSTAL HAS TO BE THE WORST INJECTOR IVE MET. I stopped using her in 2024 due to her unprofessionalism and nasty attitude. I changed to the location @ Bunker Hill & started using Jenny for lip filler and she’s amazing!!! The technique crystal does is NOT even correct. She just injects, injects, injects without even spreading the lip filler out. When I stopped using her in 2024 it took 3 sessions with Jenny to CORRECT the wrong that Crystal did. The last time I used Jenny was September of 2024 & was so happy that I did NOT need a touch up till July of 2025! Unfortunately Bunker Hill couldn’t get me in due to scheduling so I had NO choice but to use Crystal again. Everyone knew I was dreading that appointment but I had a contract set to expire & I thought well it’s been a year since I’ve seen Crystal…maybe her technique has perfected & maybe she’s learned to be more professional…I was WRONG. She cussed and used profanity throughout my appointment which is disturbing. She stated that the sales consultants “do not care about you only you’re money & they should have never sold you this many syringes of filler”….wow I was speechless! To talk negatively on her own company is sickening even if it is another department. She basically forced me to switch to another lip filler even though I had been using the same one for over year! If I didn’t agree to switch then she stated “I will cancel your appointment”…((which mind you that office as well as bunker hill know I drive over 2 hours away)). Then she had the audacity bc I knew she would mess up my lips so I had already previously scheduled with bunker hill so they could fix her mess up and she had the nerve to call and cancel my appointment with out my approval or consent! Now the end results …the peek on my upper left side of my lip is higher. There is more volume on the left upper lip. The right lip is not even symmetrical to the left side nor is the top lift symmetrical to the bottom and before Crystal says “the anatomy of your lips” NO Crystal your technique is HORRIBLE and you don’t know what you’re doing bc Jenny was able to correct your mess up within 3 sessions and I was beyond happy and didn’t need to come back for 10 months. I wish they had offered to extend my contract like they now have bc I would of NEVER went back to her in July of this year. All I can say is her mannerisms are horrible, she has NO professionalism, and her technique is just wrong. How are you a professional yet you don’t even massage out into the lips what you’re injecting. This is my 2nd complaint I’ve filed on her. Which when I left in July she wanted to be snarky and say “don’t leave me a bad review on google again”…well here it is. I’m never the type to complain but this lady should not even be able to work for this company. Her office manager Shay is almost as horrible as she is. When I filed my complaint in 2024 she wanted to communicate via email! She couldn’t even be professional enough to contact me by phone even when asked several time. I’ve now complained in July of 2025 and was told that the same office manager would contact me and of course she hasn’t. I would NEVER recommend this office to anyone. If you want to feel respected, professionalism , knowledgeable staff, welcoming staff…go to the Bunker Hill location. I even had a small issue yesterday with my upcoming appointment bc of course Crystal didn’t document that she refused to give me a whole syringe of lip filler. So I had the office manager from Bunker Hill contact me concerning that appointment and to be honest I was slightly upset but at least that woman had the common courtesy to contact me via phone and was respectful the entire time and thankfully once I calmed down realized it was best to take her decision in regards to me coming into for a consultation to see what can be done to fix Crystal horrible mess up once again. Look at the pics! do we see you see the mess up like my family and friends notice. I’ll even post after Jenny corrected her mess up in 2024.

Christian is super knowledgeable and excellent at all aspects of her job.

The staff here is super welcoming and helpful. I had a lot of questions, but everyone is super thorough, so it made the experience more than pleasant. I’m already seeing results and I’m barely through my treatment. Crystal is literally the best for everything, ask for her!!!

Christian was very professional, attentive, gentle, kind, knowledgeable. I have signed up for another procedure with her soon. I am very pleased with the results and would be pleased to recommend her to others.

I am very pleased with the location and professional atmosphere. I've had Coolsculpting before but never so thoroughly! Crystal is engaging, informative and fun to interact with while receiving treatment.

AMAZING experience at Ideal Image! I’ve received Botox, lip injections, and laser hair removal thus far and will most certainly be coming back. I was a bit nervous in the beginning but Crystal and Christine took the time to explain every step of the process and made me feel comfortable and confident in my decision. Highly recommend either of these ladies for any treatments. If you’re considering Ideal Image, don’t hesitate. It’s an investment in yourself, and the team makes the whole process smooth and enjoyable. I couldn’t be happier with the results!

Marissa was super helpful & professional, she made me feel welcome and had answers to all my questions. I definitely recommend coming here, thank you Marissa for being so sweet and kind.