Promises Behavioral Health's Online Review Report Card

--It started off great, FINALLY had opened up and felt ACCEPTED by people around me. Then, because a person can't get help until they are honest and open, I decided to tell my "Counselor" my inner feeling of self hate and some past suicide issues (16 YEAR PRIOR). The next day they forced me to either change programs into a more "psychiatric" close watch program or leave.--I felt violated. My trust was abused. I begged them to reconsider and to take into consideration my progress before moving me.--They were a brick wall. THEY knew what was best for me. "We are doing this for you". "This is best for you"... But I have Acute Social interaction problems. The fact that I walked into that facility and made acquaintances was significant for me. I KNOW ME way better than they can possibly know me. It was hard enough the first time to enter a program, I didn't have it in me to do it again so soon.--What happened to privacy with a psychological team member? This experience has reinforced my inner self talk that I don't fit in. That I'm too bad to be around people. That everybody hates me. That you should NEVER tell anyone how you REALLY feel inside. Those dark secrets are that bad and should not be said...--What's even worse than the emotional stuff is that I have high blood pressure and have had strokes RECENTLY... I have diabetes with real high blood sugar and been HOSPITALIZED 4 times in past 2 months from it... I have asthma and carry an inhaler...AND THEY DID NOT check my blood pressure or give me meds, check my blood sugar or give me insulin, make sure I had my inhaler OR EVEN OFFER ME A WATER... prior to letting me out the gate to walk over 100 miles home. The ONLY ride they offered was to the other suggested program.--I did not break any rules. I was VERY polite to everyone. I kept calm through all this. Even other staff and a number of the patients talked to admin staff and told them to let me stay. I'm not sure what all they said but it was reported back to me that a bunch of people were on my side. For the time I was there I was very supportive to everyone.--It's not likely I'll seek a treatment program again. My trust was thoroughly trashed. I simply said what I FEEL inside... in private to my so called "Counselor". It's been 16 years since I was actually doing self harm.

Find another substance abuse treatment facility.  A family member was admitted 5 days ago.  We were told she had to be quarantined until her COVID test was negative.  No one collected the specimen for until 3 days after admission. 3 other patients were admitted to her 'quarantine' cabin during this time period.  Their tests were done at the same time as our family member's test. In the meantime, all were co-mingled in the same common areas.  Our family member's test came back negative but one of the other inpatient's test was positive.  So now our family member has to be retested AND stay in quarantine AND full substance abuse treatment cannot start until she retests negative.  Five days in this 'treatment' facility without treatment at more than $20,000 for a 30 day stay, 5-7 days of which are wasted.  Additionally, I have been unable to get anyone at the facility to answer their office phones. I called the number for a Tyler Hill, the operations manager.  It was forwarded to another number so did not leave a message.  Within 5 minutes, I received call from an unknown number.  I answered thinking it would be someone from The Right Step.  He did not identify himself or his organization.  When I asked who it was, he would not give me his name. After asking multiple times with the same response of "Who is THIS?", I hung up.  He called back several times but thinking it was a prank call I did not answer.  After several calls from the unknown number my husband answered. Apparently it had been Tyler Hill who would not identify himself.   Tyler told us the positive COVID patient was removed from the cabin but according to our family member, she was still there.  Our family member was given an N95 mask and told to go to her room when the COVID+ person knocked on her door to come out.  Tyler said our family member and we were misinformed because that is not what was happening. He was very rude.  He does not know how to professionally manage an upset family member.  I sure wish I had read these reviews on this 'treatment' center before admitting our family member.

Miracles happen everyday at The Right Step - Hill Country!  The entire team of Licensed Counselors, Residential Assistants and Administers are truly the benchmark of excellent care.  I am one of many who has a new life thanks to the team at The Right Step!

This place got me sober. I'll be forever grateful for my time there. When I walked in I had no intention of staying sober, I just knew I needed to make a change or else I would be out on the street. To my surprise something happened when I was there and a shift happened in me that I can't begin to explain. I've been 2 years sober and never happier. The staff was absolutely amazing. This wasn't my first stop at a rehab facility, but it will be just last. Much love to all the staff and friends I made there that I still keep in touch with!! If you want to change your life, go here.

I received everything I need to keep my sobriety and have a clean recovery..

I specifically asked to speak with a staff member, Roy Jones and was given the run around. I was trying to contact him due to an extremely urgent matter regarding my son and was told not to call back! Im absolutely shocked! What type of facility are you running where you can't even be bothered to relay a message or return a phone call?! This is hands down the worst customer service I've ever experienced. Completely lacking in empathy or people skills of any kind. Shame on you. I will be taking this matter up HR. Praying they're not one in the same as far as incompetency.

Nice place. Poor performance. Facilities were great, staff was nice but  not effective.

I went to the right step at first when your going to rehab you don't want to be there it seems like a shitty place you find everything wrong with. I am currently a little over a year sober. I have been to a few rehabs before coming here and I got it right this time my counselor and the staff was amazing and caring they care and will listen and help you with anything if you need it. Not everyone is ready to get sober. There given the tools to and can act on it if they want to rehab isn't a magic fix if you have friends and family who go and relapse don't blame the place it's a amazing place and helped me get it right. Another thing that helped is they offered me help with getting into sober living which I took. Sobriety isn't a 30 days away from home and you get it right. You can't go back to the place you got sick in right away not everyone can open up to healing in 30 days. I will forever love this place and be grateful for them helping me start a new life. Plus the feeding the ducks in the morning is a plus

Let's start with admissions. No one seemed to know what they were doing. The staff seemed way under trained or like they were just thrown into their positions. They are clueless! When I called to schedule my significant other going in I stressed the fact that he needed to be kept away from females because otherwise his focus would not be recovering and they assured me they do as well not tolerating it. Well they did such a terrible job at that when he was released he was already in contact with a female that was in detox with him and two days later ended up relapsing with her! This shouldn't have happened! I don't know why they think having males and females mixed at any point is ok! In my opinion this place was a total waste! I can't believe the allow the opposite sex to talk and exchange numbers. If you want real help I would suggest another facility but if you're looking to hook up and relapse this is the place!

When I first came here I found so much wrong with the place. Like the staff, the rules, and the schedule. Hell, even the birds seemed to be jerks to me. If I wanted to I could have called my loved ones and manipulated my way out of there. Addicts are good at that kind of slimy stuff. Thankfully I "awoke" before I could do that. Something... shifted. I got to an understanding that I had to try, listen and see what was being offered to me there. Only until I got out of my head was I able to see the beautiful truth: how the staff was deeply caring, but stern. How the rules were there to keep myself and the others on track. And how the schedule was expertly crafted to offer me every opportunity to learn and grow.The creme de la creme of the place, although, are the counselors. They are truly some of the most caring and empathic people I was surprised existed. You are assigned a primary counselor, but many are available and willing to listen. Which is great because it really helps when you find one that has a style you can identify with. There are 3 counselors in particular that stand out in my mind. A Barbarian, Bard, and a Sorceress (I'm a bit of a geek) that are willing to use their talents to help you get to the next paige of your life.This place is magic and I thank the stars it found me. Going on 4 months sober and loving it. Thanks for helping me help myself out, Right Step. *curtsy