Ryan B. Wilcox's Online Review Report Card

hi from Brazil. Ala 4 Pinheiro. Familia Oliveira Santos

Dr. Wilcox, acima de tudo um ser humano excepcional ! Grande abraço do amigo Uriel.

Dr. Ryan Wilcox is a great pediatrician, my kids love him, he is always willing to answer all my questions, even if they may seem obvious. Both of my kids feel very comfortable with him and he makes them feel special and are always looking forward for their appointment :) Thank you Dr. Wilcox and Staff, you are doing great!

We love Dr Wilcox and his staff. This is our third child and we have been nothing but happy with how he has handled our children and dealt with us. He's very personable and relatable. He doesn't talk down to us but is able to explain things so that we know exactly what is going on. He's been spot on about some things I never would have thought were going on when my kids were sick.

Dr. Wilcox is amazing! He is very personable and makes my children feel important. He is easy to talk to and does a great job answering questions and talking through concerns. His staff is great as well and I love being able to call in speak with a nurse when I have questions. His office is clean and I love all the themed rooms. I hope he never stops practicing!

We had a friend recommend Dr.Wilcox to us and he is a great doctor! We have seen him for over 4 years. My son is medically complicated and I feel like he answers our questions better than most of the specialists we see. He is nice to my son and listens to our concerns. The staffing issue that people have mentioned is so much better now that he is upstairs. I only wish he had a clone so we could get in on weekends and holidays.

Dr. Wilcox has been our children’s pediatrician for over ten years, since our oldest child was born in 2009. We like Dr. Wilcox so much that after relocating to Salt Lake county in 2012, we have continued to drive to Utah county to have him care for our now three kids. He is wonderful, educated, and has a great bedside manner. We have always received the highest standard of care from him and his staff. My kids also like Dr. Wilcox, his staff, and his clean, welcoming office; they actually tend to enjoy their appointments, under the right circumstances of course. I’ve never had scheduling issues, nor have I had issues receiving call backs when I’ve had medical questions. Dr. Wilcox and his staff are amazing and I highly recommend him as a pediatrician!

I’m heartbroken about my experience with Dr. Wilcox. He was wonderful at first and helped get my son out of the NICU and home healthy. Things were great until my son got sick 14 months ago. My son had constant and persistent vomiting and diarrhea for 11 weeks. I called multiple times asking for help or advice and went in to see Dr. Wilcox twice - all for him to turn me away each time saying “wait it out. These things resolve themselves.” My son was losing weight at an alarming rate and wasn’t getting better. I finally found out who Dr. Wilcox referred his GI patients (a pediatric gastroenterologist at Lone Peak hospital) and made an appointment with them. Dr. Wilcox never mentioned this dr to me. That doc wrote my son an antibiotic and within a few days my son improved and slowly got better. Fast forward to a couple months ago - we’ve moved and live within 2 miles of the Saratoga Springs Utah Valley Pediatrics location. My son got sick again - I expected pneumonia or bronchitis - and Dr. Wilcox didn’t have availability so I took my son to the SS location. I thought since we were still going to Utah Valley pediatrics that is wouldn’t be an issue. I didn’t realize how offended they’d later be that I took my son here. I saw a NP there but asked that Dr. Wilcox remain his primary care physician. I then, later, called and made an appointment with Dr. Wilcox for a 2.5 y/o check up. I thought this was a routine appointment. They made the appointment for the first one of the day. The day came and my best friend (who specifically requested I be in the room) went into labor and I needed to drive a ways to be there. I called into UV Peds and got their after hours answering service. I told the girl about the situation and that I wouldn’t make it to the appointment. She said “it’s not my job to tell them that. I’m just here to help with emergencies.” So technically, I no showed that appt. They billed me for the no show and I paid the fee as soon as I got the bill. Now the important part, TODAY. My son is very ill again and has been for 10 days. I called in to get an appt with Dr. Wilcox. Here’s how it went: Receptionist: “I see here you decided to go to Saratoga Springs.” Me: “yes, for a one off appt but I wanted Dr Wilcox to still be his primary pediatrician.” Receptionist: “I also see here that you no showed.” Me: “..yes..that’s a whole other story though and I paid the fee.” Receptionist: “I’ll have to talk to Dr. Wilcox and call you back.” Me: “okay. I’ll hear from you soon.” Dr. Wilcox’s nurse, Sam, called an hour or two later. Sam: “I talked to Dr. Wilcox and since you decided to go to Saratoga Springs and then no show, Dr. Wilcox has many other patients and will no longer see (my son). You can try to get an appointment with Dr. Lee.” My heart sank. I said, “I feel like I need to give you a little background here...” and I told her the story above with all my reasonings. (I need to admit I was so upset with Sam that I said the missed appt was due to a death in the family when the truth was I needed to be there for my best friend’s labor and birth of her child. It honestly came out of my mouth before I even thought about it. I feel dumb about the lie and will own that.) Sam: “well how am I supposed to know that if you don’t tell me?” Me: “you never asked. You assumed you knew and decided to no longer see my son. I don’t even want to see Dr Wilcox anymore anyway so that’s where we stand.” Sam: “okay. Goodbye.” And that’s that. I’m honestly so sad. He helped me with my baby from the beginning and now, I’m sure not understanding all the facts, decided to turn away my sick toddler. I’m hurt and furious and have changed to Alpine pediatrics where I’m sure my son will receive much better care.

We have since moved from Utah and we are sad all the time that we couldn't have taken Dr. Wilcox with us. He was our pediatrician for roughly 15 years. Time and time again his diagnosis was spot on! His knowledge was unbelievable but to fully understand the amazing man this doctor is I have to go back a few years to 2001... This was a crazy year and Dr. Wilcox was (from my understanding) close to the beginning of his practice. Shortly after 9/11 I had our 3rd child and my husband (like many at this time) got layed off from a great job. We weren't willing to risk not taking our baby in for her regular visits so after our insurance ran out we were somewhat prepared to swallow the bitter pill of paying without insurance. With a young family this was a rough reality but we knew we had to do it. This was a very humbling and private time for our family as my husband relentlessly searched for a job; but after 9/11 no one was hiring. He was unemployed for 6 difficult months. When our insurance ran out I dreaded the reality that we were facing but took my daughter in for her regular scheduled well visit. At that time they had me fill out paperwork (if I remember right) every time I came in. And for the first time I left the insurance section blank. I hated it. But put on my smile and kept moving forward. I was taken back to the room to meet with Dr. Wilcox and right away he said, "so I noticed you didn't fill out the insurance section of your paperwork. Is everything okay?" Trying to control the tears that were naturally about to come I swallowed hard and put a smile on my face as I replied, "we're working on that but we don't have insurance right now." I will never forget his face as Dr. Wilcox sat and thought for a moment. He then turned to me and said, "how about we just charge you $20 for the office visit and call it good." Now I couldn't stop the tears from coming. My gratitude was huge. I told him I would repay the favor. This was right around Christmas time. Every year I can't help but reflect on this moment in my life. It was a game changer. Now fast forward to today and my son is just beginning his college journey as he plans on being a pediatrician. I've told him this story and someday I know a young mom with three little kids will come into his office and he can repay the favor. Thank you Dr. Wilcox. We miss your office in a big way.

We love Dr. Wilcox! We have been going to him since my daughter was born in 2012. He is very cute with my kids and always interacts with them. I think he and my daughter could talk for hours. I trust his advice, and like that he doesn’t escalate every situation unless it needs to be. He also has never made me feel like I am inadequate in my parenting.