Ocd Anxiety Centers's Online Review Report Card

(I am here for: Generalized Anxiety Disorder (GAD) and Social Anxiety Disorder (SAD). I've been in the Intensive Outpatient Program (IOP) for ~19 weeks and I'm graduating today (2025). I've attended in-person at the Bountiful Location during the 5pm-8pm time-slot.) In a nutshell, this facility and this program is effective. It worked for me, and I believe it will work for every person who is willing to 1) show up, 2) trust the process, and 3) challenge yourself to do some of the scariest, hardest things you've ever done once you've been here long enough that you feel like you can approach them. When I came, I was having panic attacks and debilitating anxiety and depression. I'm graduating today from the IOP and have achieved 80% reduction in my Generalized Anxiety and Social Anxiety symptoms. I've also practiced (and practiced and practiced) going through my hard emotions and responding to them in ways that 1) help me cope with the current feelings, and 2) will teach my brain and my emotions to respond in a more helpful way in the future. I feel ready to move forward into the rest of my life. Truly life-changing, for me at least. And I'm not the only one.

This program requires a large commitment of time and potentially money (depending on your insurance coverage), but was worth the sacrifice for me. This isn’t the right program for everyone, but the intensive schedule and group structure were very helpful for me in working on my OCD and anxiety. I’d highly recommend this for anyone who’s tried traditional therapy and medication and is still struggling to manage their symptoms.

Fantastic place with some truly fantastic people! It was really helpful, even for someone like me who had not really succeeded in therapy, including ERP therapy, beforehand! As a matter of fact, my time in treatment here was quite enjoyable overall, connecting me with some great friends (and I was initially very apprehensive about the group therapy aspect)! 10/10!

Making the commitment to go to this treatment has been one of the greatest things I've done for myself and my family. It was hard but well worth getting the control over myself I've always wanted. I'm so grateful for the clients, therapists, and staff that were able to help direct me in the right way and show me how to manage my OCD. THANK YOU, THANK YOU, THANK YOU!!!

This treatment was exactly what I needed at the time. It is a great program they have. All that were involved were very professional and I felt like they truly cared. Like everything else, the more you put into it the more you benefit. I was a part of their tele-health program and now I am a part of their alumni group, so I am still benefiting from this program. Thank you so much.

My experience with the center in Mesa isn’t as a patient, but as a job applicant. Having OCD myself, I was excited at the prospect of working at such a facility and in some way helping those who are in the same place I was. Unfortunately, the communication by the staff was non-existent and completely soured my opinion of the company. I interviewed on the Friday before Easter and was told I would hear something the following Tuesday. By Wednesday I hadn’t heard anything and called to find out an update. I left a message and got a call back that same day apologizing for the delay, thanking me for reaching out, and then letting me know they had some last minute interviews and the decision on the job would be made in the next day or two, and I’d hear back. I hadn’t heard anything by the following week and called again, but got no response. I called their HR line and left a voicemail saying that I’m sure I didn’t get the job at this point but would like a call back, but never heard anything. It wasn’t until today, two weeks after the interview and a week and a half past when I was told I’d hear back, that I called HR again and threatened to publicly expose their lack of communication. Finally I received a generalized text and email letting me know the position was filled. I’m far less upset about not getting the position as I am with the complete lack of respect they’ve shown. The attitude of just ghosting those they’ve interviewed is beyond unprofessional and makes me wonder how they view their own employees and even their patients.

After finishing treatment here, I am confident I know how to break my OCD ruminating cycles. Should they occur again, I have a tool. I'm ever grateful for everything I have learned here. We are so fortunate to have this resource in our community. It really works!

The OCD Anxiety center was a great experience for me. The exposure based focus was very helpful in dealing with my anxiety. The staff was supportive and helpful and I would highly recommend their program. It was great working closely and learning from other clients who were experiencing similar struggles. If you do the work the program works. I am much more confident in dealing and managing my anxiety and my life is much more enjoyable.

The OCD and Anxiety Centers’ treatment program was helpful. The tools taught for managing anxiety and OCD are FANTASTIC! The staff were friendly, the therapist was very effective, and the parent groups were pretty helpful. Our child significantly improved while in the program, however we are rating it 3 stars due to several major concerns: 1. **Lack of Communication**: Parents receive minimal updates on their child’s progress, requiring them to initiate contact for information. 2. **Professional Operations Issues**: There was zero billing communication. Finding that odd we offered a payment at the front desk after the first month. We were told that someone in charge of billing would eventually reach out to us for full payment. To this day the Center has never sent our family a bill. On the positive side, money clearly isn’t their motivator. 3. **Program Structure Flaws**: Mixed-age group sessions led to discomfort and difficulty in relating for older teens. 4. **Inflexibility**: The program requires daily physical attendance with no accommodation for online participation, creating family strain. Attendance requires five days a week in person, three hours a day, including coming in on holidays. Families who live out of town have added to that a long commute. Vacations and trips are not allowed and will make you ineligible. Your child cannot miss a day. Truly this did not seem necessary. We have since found online programs for only $37 with virtual support and exposure groups that are just as effective but use the “work smarter not harder” approach. Therapy should never come at the expense of your entire family and cause the child to fail in all other areas of their life. 5. **Poor Preparation**: The program does not help families manage their child's academic and personal commitments, causing stress and burnout. After meeting with our school counselor, we were able to find solutions to accommodate our child during this time. The employees at the center, never mentioned or offered these options and solutions. They were either unaware, or it was poor communication. Because of the required time commitment, our child couldn’t keep up with school work, couldn’t be in any after-school-clubs, couldn’t have an after-school job, had no time for friends or siblings, which led to diminished relationships and feeling lonely and isolated. This seemed counterproductive (considering that our child was being treated for social anxiety and needing exposure opportunities). 6. ** Portal Not User Friendly & Lacking in Instruction**: We along with other parents found the program's online portal not be user friendly. Instructions on accessing tools and learning materials as well as our child’s progress were lacking and confusing. 7. **Misleading Initial Contact**: The initial contact person who built our trust during the months we were on the waiting list, disappeared after enrollment, creating a feeling of abandonment. She was so sweet, called us often, told us we felt like family, then as soon as we were officially enrolled we never heard from her again, even though she still worked there. Never saw her or got to meet her, it was weird. This lady had sold us by telling us the owner’s story and saying that he is very involved with the centers and families. This is truly what sold us. Sadly, we never saw or met the owner during the three months our child was enrolled at the Center. We were told he was there, but we never saw him. He never introduced himself or interacted with any of the families. It’s a shame because meeting him would have made all the difference. Even if just introducing himself in the beginning and conveying his passion and confidence in his program. That would have been motivating for the parents and kids. 8. **No Proper Introduction**: The program lacked a welcoming and proper introduction on the first day, and our child felt invisible. In conclusion, while the program has potential, a lot of improvements need to be made for it to feel worth the time, sacrifice, and cost.

My young adult daughter went here and had a good experience. She is definitely not 100% better, but she is doing much better than she was before going here. The only "gripe" I have is they only meet with a counselor for 15 minutes a week, and that seems ludicrous to me. I believe more time one on one with a therapist would be a great change. I was worried about billing and getting ripped off somehow, but it's been almost two months since my daughter finished and we have only been billed what we were told we would be from the beginning. I recommend this place to anyone who is struggling with OCD and/or anxiety.