Mountainlands Family Health Center - West Park's Online Review Report Card

I got the best service from Jenny! She was so kind and helpful on the phone! So happy I chose to go here 😊

Called in to make an appointment and the lady was extremely rude. She told me she couldn't help me and hung up on me.

Muy buena atención y amabilidad de todo los trabajadores de la salud

Great staff, honest doctors, hard working and very patient! I’m usually always late ;)Dr. Walker takes the time to really talk about things and the nurses are always friendly and smiling. It’s nice having a doctor that remembers your previous conversations each time you visit, they’re very plugged in. I was hesitant switching to Dr. Walker but he’s the nicest guy and I’m well cared for. As a patient I stay honest and do my part, so they can do theirs and it works out wonderfully. I won’t ever switch voluntarily.

I did not have a good experience at this clinic. Overall the services provided were very terrible the doctor that I saw was not at all concerned about helping me Figure out what was going on with me. I asked for some lab tests Because I was concerned about my thyroid.which he actually told me that he was just to busy and that I would have to Go back for another appointment. Which is crazy because prior to my appointment I told the front desk What I needed done to make sure that I could get it all done On my appointment. He did refill a couple Of my prescriptions which was helpful. Which they were automatically called into their pharmacy there. I attempted to transfer or the prescriptions to another pharmacy and a week later the pharmacist has still not been able to transfer the prescriptions so I don’t know what’s up with the pharmacy there too but it all seems pretty bad

The third party company that answer the phone is very unprofessional.

Which ever people are answering the phones at the pharmacy, are very rude and ignorant. This place is a joke to deal with on the phones, especially getting hung up on.

Went in to get a pregnancy test, was told it was negative even though I saw a clear but faint positive line!Went to planned parenthood right after and got a positive pregnancy test verified! The medical assistants need training on how to read pregnancy tests!

The doctors and nurses in your facility are great, but there's one lady at your front desk that is incompetent in basic communication skills and has forced me to make two trips from SLC because instead of explaining what I needed, she'd just say, "Just come down here and we'll figure it out." Or "Just call the billings department and they'll figure it out with you." Probably won't be coming back or recommending this place for a long time.

That place is a joke the doctors are all a bunch of quacks they tell there patients off the wall things. For example my wife had a lump on her breast and right away told her she had cancer and said they needed to see up an appointment for surgery. We went somewhere else we were told it was fatty growth that went away in a few months. Imagine that it did.

The worst medical service ever!They treat you like clients, not like patients.Doctors are not professional at all, especially Dr. Rob Rowe, not human at all.Waste of time and money.

I really like the Dr I see, all employees have been wonderful.

Everything, Great care givers and fantastic Pharmacy.

Eric Reynolds NP is one of my favorites. He is very knowledgeable health professional with a great bed side manner and treats me with respect. He always explains my situation and is very informative and helps me make decisions that are in my best interest, but gives me my options. I have nothing but respect for him as a healthcare professional and highly recommend him to anyone. Thank you for allowing me to comment. Be Blessed, Lena L Rasmussen

The staff failed to file their half of the paperwork that needed to be filed for me to enjoy health care. Now, I'm going to run out of medications. Then, Clarissa Peterson, the PA, failed to make the right referral -- twice -- for me to be tested for sleep apnea.

Staff and providers are great!

This for the west park office. The pharmacy, the girls that worked the front desk today and all the other heartless people that work there. No one there was willing to help me out and I was told i get to suffer this weekend because of their heartless actions. I called in to the pharmacy 10 min before they closed and i was told my medication was ready and that they close at 5. I explained i was hurrying to get there and the tech just mumbled something. I assumed it was something about them waiting for me to get there, but nope i ran into the tech aftet i had met her at the door at 5:05. She didn't attempt to help me and just shrugged me off saying i could run up and check to see if the pharmacist was still hangung around and nope she wasn't. I went down to the main desk and told them the story. NO ONE WAS AT ALL WILLING TO HELP. NOT EVEN TRYING TO CALL THE PA-C THAT SUBSCRIBES ME MY MEDICINE THAT THEY KNOW I WILL HAVE TO SUFFER FOR A WEEKEND IF I GO WITHOUT IT. IM GOING TO BE SICKER THAN IVE EVER BEEN BECAUSE THE PEOPLE THERE ARE EXTREMELY HEARTLESS AND HAVE NO COMPASSION FOR THEIR PATIENTS. I WENT FROM HAVING A DR THAT ALWAYS HAD MY BACK TO A CLINIC THAT REFUSED TO EVEN TRY. THANKS EVERYONE AT WEST PARK. IF I END UP DESPERATE AND COME ACCROSS OPIATES THEN WHAT? YEAH IM NOT HAPPY ABOUT BEING TOSSED ASIDE AND TOLD BY EVERYONE. OH WE'RE SORRY THERE IS NOTHING WE CAN DO. Y'ALK JUST WANT THE MONEY FROM MEDICAID BUT NEVER HAVE YOUR PATIENTS BACK WHEN THEY REALLY REALLY NEED HELP. Thanks for showing me the true colors of this place. oh and. if anyone plays the self responsibility card. I had to wait for an authorization to go through for the medicine and work today. I was racing down there from just leaving work. I did my part. No one here even attempted to HELP in any shape or form.

wonderful doctors. they took special care.

Muy buena atención, amables y toman el tiempo para escucharte.

Robert Rowe PA did an excellent job! He was kind and listened to what I had to say and asked questions to clarify. All the staff were wonderful! The pharmacy was quick. It was apparent how the entire clinic worked together to help the patients and ensure intentional care and support.A big bonus- almost all staff are bilingual which helps put everyone at ease and in a friendly, caring atmosphere. I highly recommend this clinic!