Medstar Health Physical Therapy At Alexandria's Online Review Report Card

Medstar physical therapy is amazing. Lorenz have help me allot by showing me what exercise to do in order to heal faster from my knee replacement. Thanks to their services my pain is going away little by little. I really recommend Medstar health for all your physical therapy needs.

Marvin, Rebecca and Jing have helped me get my life back after I broke my shoulder a few months ago. They've been so positive and encouraging and have equipped me with the exercises I need to fully regain my strength and range of motion. I can't believe the difference they've made after just two months of physical therapy! The front office staff has also been great. Can't say enough good things about the whole staff!

I had a terrific experience with Jeanette, the hand specialist. She was very helpful and supportive and the OT I did with her was successful in reducing my pain. Kudos to her for her great work.

Physical Therapists are great! Courteous and very professional. Highly recommend.

The therapist are great! My experience has helped me tremendously with my knee issues. Keep up the great work.

Medstar physical therapy is a super place. The front staff was friendly, easy, and flexible to schedule appointments. My physical therapist, Rebecca was welcoming for my initial visit, she took notes listening to my issues, and she determines course of action and schedule for my treatment. She applied ultrasound, massage, dry needling, and ice for my tennis elbow. She showed me exercises to do on my own also. Rebecca and staff are very friendly, efficient, effective, knowledgeable and experienced in doing their job. I feel a lot better with just two visits already. I am looking forward to more visits and getting better for my tennis elbow. Thank you, Medstar PT!

Today I had second time appointment with physical therapist Ms. Jeanette as she told me on 10-25-22 we need authorization from your insurance if we not receive authorization by 11-01-22 we will inform you and will cancel your appointment. When I went for my appointment than front desk lady told me your appointment have been called. I told her it will be so nice if can call to patient. Otherwise I no need to drive. She told me I did call but you didn't pick up your phone today. I asked her did you leave a message for me? She said you're voice mail is not set up. I request her please call me wright now and put on the speaker. Than she called and started voice mail. I told her yes you are able to leave me message.Than She said I don't had time to wait your voice mail because of i was busy. Than she told me I sent you email today. I told her I don't check my email all the time only when I am free in the night than I check my email Phone is the best I check my voice mail when any one leave me message. Our conversation was smooth. I think office should call me day before and let me know We maybe need to cancel your appointment because of we didn't get any response from your insurance. So I no need to drive from Alexandria to Springfield for appointment. I waist my time and gass. But really hurt me when Ms. Jeanette (physical therapist) suddenly came and told me we can't leave a message for the patients privacy. Than she said to me if you want you can go somewhere else I can give you your referral letter. I keep quiet and became more sad. I feel, she own that business. She doesn't care to hurt anyone feeling. Other thing when patient go to in the office have to sign on one form if patient cancel appointment with in 24 hours than have to pay $25.00. My question when office cancelled appointment same day with in 24 hours. Why office not paying to patients? I think office should pay to patient same amount if patient came in the office than should pay time and gass also. If answer is only patient should pay I think it's not fair. Before I leave a office I told to front desk lady. Please call me when you receive authorization from my insurance. I don't know how Ms. Jeanette will treat me because of I am telling about my visit experience. If she not treating me nice than I will try to go somewhere else.

Both Rebecca and Marvin were supportive, respectful, and skilled in helping alleviate my issue. Even though the facility was busy, it was always welcoming and comfortable. I fully recommend the Walker location.

I have worked with both Lorenzo and Marvin at MedStar Physical Therapy. They are both warm, friendly, and knowledgable. I felt immediately at ease with both of them, and appreciate both of their attention to detail. I would highly recommend them both!

Nothing but love for the staff at MedSTAR health physical therapy in Alexandria. I especially wanted to single out my physical therapist Rebecca Rebholz who is nothing short of amazing. And thanks to her expertise, guidance, and support, I shortened my projected time in physical therapy from six months to just a little over four months. These are very nice people who know exactly what they are doing, and helped me meet my PT goals far sooner than I anticipated. They rock!