Adrienne A. James's Online Review Report Card

I made an appointment to have a very simnple procedure completed which can be done in the physicians office in just a few minutes. After scheduling the appoitment I tried to get an estimate of the cost of the procedure using the hospitals "MyChart" patient portal, which I have found to be poorly functional. After logging into my account on MyChart, I sent my request through the internal message system under the "Estimates" mail category. The hospital indicates it will repond to all messages within 3 business days. Not having received a reply in a week, I resent the request under the "Billing Questions" category. The following day, I received reply but, instead of providing me the estimate I requested, I was directed to call the "Estimates" phone line and provide the procedure code, which I was never given. I spent the next half hour on the internet trying to determine the proper code, which I eventually found. I called the estimates phone number but received a recording that directed me to go to MyChart where i could find the estimate. I went to estimates page of My Chart and tried to lookup the cost by entering the prodedure code came up with. It was not recognized. I then tried by entering the name of the procedure which again, was not recognized. I resent a message through MyChart and left a message on the "Estimates" phone number asking for help, but I suspect it will be several more days before I receive a meaningful response. With the procedure scheduled to occur in a few days time, I tried to reschedule the appontment on MyChart. According to MyChart, there are no appointment slots available...ever, which is another example of its dysfunctionality. I have wasted alot of my time trying to obtain a simple cost estimate from these clowns, which I don't appreciate. It is my diagnosis that the dysfunctionality of MyChart is likely symptomatic of dysfunction that is likely pervasive within the VHC organization and which is often caused by a bloated bureaucracy. This condition will not heal by itself but will require a concerted effort by hospital administration to examine its systems, such as MyChart and make sure they are fuctioning as intended. Said another way: "Get your act together!".

Worst ever group ( McLean) ! Instance 1. Doctors Felix Ma sends an MRI order for the wrong shoulder. I was already in pain , and had to wait hours and hours to get it corrected. Instance 2. My insurance carrier denied an order in another instance. It was their job as a doctor to tell them why they ordered it. Zero communication and I have to go without any pain management plan because there was no diagnose!! Plain cold. Instance 3. In a tele med, dr issued a pain prescription. It never reached the pharmacy. Another agonizing night over me. Upon calls after calls, I reached a staff member. Hear the answer- “There was a power outage (which I confirm was there from 2 to 2.30) and the entire staff has left for the day. There is no one to resend the prescription to the pharmacy. I’m sorry we cannot do anything “. I hung up in frustration, knowing very well -I wasn’t the only one dealing with this unprofessionalism. They should not be in the medical field at least. On another note - Dr Houde is the coldest person you will meet. I refused to be seen by her after one aptt, even though they( the group) kept calling her my primary care physician after first visit. Dr. Catherine Boinest - after waiting for one whole year, I am told with just two weeks notice, Dr Boinest is not available. In other words, figure out last minute who can tAke you for annual close to the year end. Is it not your responsibility to find me an alternative with her or your group! It’s time to say goodbye to this group !

Attentive, friendly, spent time with me.

I have been a patient at VHC Physician Group (McLean office) for the last few years. Honestly I don't have ANYTHING positive to say about this practice. If you are looking for a general doctor, don't waste your time with VHC Physician Group. You'll get frustrated and you'll look for a different practice. The McLean office is staffed with people who know very little about professionalism. If you want to get your bloodwork done prior to your visit, you are in it for a ride! VHC tries to keep all the specialties in house. I was sent to their orthopedic surgeon by my general doctor. This lady who examined my wrist scared the heck out of with her poor bedside manners and her lack of knowledge and experience. I was also sent to the urologist of the group; before too long into the visit, the urologist scheduled me for an invasive surgery. I left his office and sought a second opinion outside VHC; low and behold, the urologist told me there was no way that I needed a surgery. I am doing fine 2.5 years later without a surgery. $$$ is everything at VHC. A simple office visit can turn into a nightmare! The doctor (naming no names here!) talked to me about certain dose of a medicine but when I went to the pharmacy a dose twice as much as we had discussed had been sent to the pharmacy. I sent several messages through the patient portal to no avail. Just frustrating... These large physician groups are NOT the way to get a personalized care. Patients are just a number and that is the truth. All that matters at VHC is to get maximum $$$ with the minimum service.

They refused to see me because I was 10 min late.

They charge you for the full amount that you'd have to pay without insurance even if you do have insurance. I was never asked about my insurance details during the visit, but I still made sure my insurance information is on file. They still charged me the full non-insurance amount! I messaged the billing customer service desk on the patient portal, and it says they saw my message but they ignored it. They do not answer calls. Absolutely horribly run practice.

Extremely poorly run practice. Very sketchy billing. Coded my annual exam improperly according to my insurance policy. When asked by the insurance company to correct the incorrect coding, the billing department ignored the request. Charged me $250 and threatened me with a collection agency for a service that is covered 100% by my policy. Wrote to the chief medical officer regarding the incorrect coding and inappropriate charge and heard nothing back. Will look for another primary care practice that is run with honest billing practices and better communication skills. One star is for the nurse practitioner who was excellent and maybe unaware of the what’s happening in the billing department.

I recently when to the practice for an annual physical. They drew blood but did not post me on the results for a while. When I enquired, I was told the following: "Computer has deleted the orders of the tests. Unfortunately can you please return to lab fasting to redraw these?" I'll just leave that here for potential patients to make their own conclusions on the competence of the practice.

I like my doctor but the practice is not managed well. It is impossible to schedule an appointment. Also if you are experiencing anything they deem covid symptoms they will not see you. They tell you to go to the ER or Urgent Care. Not really acceptable for a primary care physicians group.

Although I explained to a receptionist that I had not receive invasive care through my previous hmo she said she vhc would not accept me as a patient until a nurse reviewed my history. And they do not perform consultations with specialist.