Rayus Radiology's Online Review Report Card

So unprofessional. I have been calling for a week trying to get an appointment moved sooner. After being on hold for 3045 min 4 different days I went on to their patient portal and sent a message. Still no response. Finally I called them at 730 this morning and got an answer for them to tell me there are “no openings.” I called my insurance company to verify if they received an authorization request for my upcoming procedure in 3 days and they told me they have not received a thing from them. I called the imaging place back and tell them and their response was “yeah your appointment was made a while ago. The insurance verification team will do the request and if it’s approved in time we will move your appointment up.” This could have been done a week ago. Having no availability is one thing lying to your patients to try to cover up your office’s negligence is another. I hung up and called MRI of Reston and will be going there instead.

Poor service front desk wasnt welcoming didnt even want to see the confirmation of My appointment insisted I was an hour late only went because my insurance recommended I will make sure they dont do that again and will not return I should have followed my first mind stuck with who I know and normally attend never again

No wait time easy to book. Nice and polite staff and MRI technician.

Just do not go there As unprofessional as it can get

Insight Imaging was 100% Covid Compliant Their Staff is absolutely amazing I have the worst anxiety before MRIs and the radiologisttechnician was so calming and reassuring. From now on I will always go back to Insight Imaging and to the Shirlington location.

The staff was amazing. Insurance was dragging their feet and the staff pushed them to expedite the approval. Went in for 3 area spine MRI never thought I would feel claustrophobic but I did Technician started me on the easier areas mid and lower spine... allowed me to see either end of the tunnel. He guided me through the entire process. Due to feeling restricted with your head for a cervical scan the tech suggested the open MRI. The front desk scheduled me for next day and was so nice about it.  Thank you.

I went in for an MRI.  I was immediately checked in and then taken back.  I had previously filled out the forms on the online portal and I wore metal free clothes so we went straight to the scanner.  We were done in about 25 minutes and then it was a five minute wait for the disc.  Everyone was friendly and professional.  Ill definitely go back if I need more imaging.

I dont like giving terrible ratings but perhaps this will help someone.  Worst experience EVER. Let me start the best with the best thing about this office. There was a gentleman and a lady working at the front desk that were very cordial and friendly. The man who was subbing for someone that was out sick gave me great directions after Google Maps sent me to a different street. He was pleasant and very gracious as was the lady who was also working at the front counter checking patients in and out.However  everything went downhill after that. The facility is under construction which I completely understand but there has been no thought as to how to manage the customer experience and keep things organized. Things are stacked up everywhere which would normally be no big deal but its indicative of a larger problem with staff and management. Ive been to countries that have socialized health care and this office looked EXACTLY like them. I was led to a hallway while the technician asked my weight? He then handed me scrubs presumably based <a href=redir?url=http%3A%2F%2Fon.myamps=3aa108e4ce18fab059612617d6cf6df5875c4481a069f299763eb7416a210754 target=blank rel=nofollow>on.my<a> answer to the weight question and told me to walk down the hall and find him after I put them on. The changing room was an exam room full of equipment. Heres where it gets interesting The most disturbing issue was that the technician had the wrong paperwork for someone named Elizabeth?? I  found out later and was INSISTING that I needed TWO separate tests one that was 20 minutes and one that was 45 minutes and THAT one included an injection with contrast. He also told me to think of a happy place and to go there when putting me in the very small  closedin MRI machine. I didnt realize I was claustrophobic until I went in and then I had to push the alert to get brought out almost immediately. There was a larger machine more open there but it was not available. It was not until I was leaving and talking to the front desk person then I realized that the attendant had SOMEONE ELSES PAPERWORK as he was CALLING for me in the waiting room. Then I got angry and asked him for my paperwork and he hesitated in giving it to me. He had used SOMEONE elses PAPERWORK for ME possibly named Elizabeth??. Thats just basic incompetence. I didnt realize how pleasant an MRI could be until I went to MRI of Reston yesterday. Completely professional staff. Pleasant surroundings and the polar opposite experience from this place. I called the next day to 1 make sure I was not charged for this debacle and 2 to let someone know what had happened. The young lady that answered the phone promised to have a supervisor called me. It is now 5 days later and I have not heard from anyone. Frankly Im not surprised. SHAME ON YOU. Patients go to you when they are hurting and need help not more frustration and incompetent insensitive staff.Run away and DO NOT use this facility Go check out your competitors Insight Imaging you could learn A LOT. Oh and by the way my out of pocket costs were less than half of what this place was planning to charge.

Not sure what’s going on with this place. I was told I’d have the results in 24 hours and it’s been 7 days. I had to stop payment on my CC because of it. I’ve emailed 3 times and left messages twice. No response. If I were you I’d go somewhere else.

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